Learning Manager

Pinnacle Pet Group is seeking an experienced and forward-thinking Learning Manager to shape and deliver impactful learning experiences across our UK and European teams. In this key role, you\’ll turn business and capability needs into clear, engaging learning journeys that boost performance, strengthen leadership, and build future‑ready skills. You\’ll help create a learning culture that is people‑focused, data‑driven and powered by technology – while ensuring everything aligns with FCA/PRA regulatory standards. If you\’re excited about driving inclusion, high performance and continuous development, we\’d love to hear from you. Here’s what you’ll be doing with us:

Responsibilities

• Lead and develop a team of learning designers and facilitators, promoting brand values, inclusivity, and a culture of continuous learning.
• Coach and support team members to maintain high performance.
• Design tools and programmes that support career pathways, capability frameworks and management development.
• Deliver blended learning journeys using digital, social and experiential methods.
• Oversee the creation of accessible, high‑quality training materials.
• Collaborate with UK and European HR teams to deliver consistent, locally adaptable onboarding experiences.
• Curate learning content aligned with business, regulatory and cultural priorities.
• Provide expertise on learning interventions and legislative developments.
• Partner with stakeholders to ensure learning solutions drive measurable performance.
• Lead key programmes including onboarding, management development and professional growth.
• Work with Talent Partners to align capability frameworks with strategic and future skill needs.
• Manage learning platforms, tools and vendor relationships to ensure effective and engaging solutions.
• Align system requirements with business needs.
• Champion digital and AI‑driven learning for scalability and personalisation.
• Ensure mandatory training meets regulatory and data standards.
• Promote inclusive, accessible and equitable learning experiences.
• Maintain training records and reporting to meet FCA/PRA and SMCR requirements.
• Ensure IDD training is accurately tracked and reported.
• Support policy alignment with evolving regulatory standards.

Qualifications

• Experience designing and delivering learning experiences in complex, regulated, multinational environments.
• Strong understanding of adult learning principles, instructional design and modern learning technologies.
• Commercial awareness with the ability to link learning to business outcomes.
• Skilled in managing digital learning platforms and vendor relationships.
• Confident using data and analytics to inform design and measure impact.
• Comfortable working across diverse teams and adapting to varied business needs.
• Excellent communication, facilitation and stakeholder management skills.
• Creative, collaborative and future‑focused mindset.
• Resilient and able to manage ambiguity and competing priorities.
• Proactive and results‑driven, with the ability to influence at all levels.
• Solid understanding of FCA/PRA regulations and their impact on learning and culture.
• Awareness of market trends and commitment to continuous development.

About PPG

We are the Pinnacle Pet Group (PPG) – a pan‑European fully integrated pet insurance and health services platform operating in several markets across Europe including the UK, France, Netherlands, Belgium and Germany. Our sister group Independence Pet Group (IPG) operates in North America (USA and Canada). We are one of Europe’s largest pet insurance and services organisations, with over 1,400 colleagues supporting more than 2 million pets in 8 countries. At PPG, we are on a mission to strengthen the unique bond between you and your pet, through our innovative products and services. We are guided by our values of Performance, Exploration, Togetherness and Sustainability and as pet owners, many of us at PPG feel a personal connection with our mission. We take pride in the contribution we each make in delivering an ecosystem that will change the future of pet insurance and healthcare services for the benefit of our customers and their pets.

As an FCA regulated business, we require successful applicants to clear our pre‑employment screening process which includes a credit check and reference checks. Under the latest UK Right to Work regulations, we will require successful applicants to evidence their right to work in the UK, either in person, online or digitally via a third party subject to circumstances.

Benefits

• 25 days annual leave plus bank holidays and your birthday off.
• Fully paid day off for charity work.
• 95% of our employees’ own pets – we can provide up to 50% off insurance along with free access to our Vet consultation app JOII.
• Discounts on gym memberships and access to a Wellbeing hub.
• We celebrate success and recognise excellent employee performance; we will donate £3k to the charity of our employee of the quarter’s choice.
• You’ll be working within a courageous, passionate and kind‑hearted team.