At a Glance
- Tasks: Lead hospital operations, ensuring efficiency and exceptional emergency care.
- Company: Animal Emergency Australia, a leader in veterinary emergency services.
- Benefits: Employee-owned, values-driven culture with clear career progression.
- Other info: Dynamic environment with opportunities for continuous improvement and growth.
- Why this job: Make a real impact on patient outcomes and team wellbeing.
- Qualifications: 5+ years in operations leadership, excellent communication skills.
The predicted salary is between 80000 - 100000 £ per year.
Non-clinical operational leadership role with full autonomy to showcase your skills connecting people, systems and processes in a 100% employee-owned 24/7 emergency hospital.
Animal Emergency Australia (AEA) is a leader in emergency and critical care veterinary services, delivering high-quality care across a national network of hospitals. We are committed to clinical excellence, innovation, and building environments where our people can perform at their best and grow meaningful careers.
Perth Vet Emergency (PVE) Cannington is AEA’s flagship hospital in WA, delivering 24/7 emergency and critical care to the local community and surrounding regions. With a team of 70+ veterinary professionals and support staff, PVE Cannington combines clinical capability with a strong, people-first culture. As part of the AEA network, it offers a collaborative environment where leaders can make a meaningful impact on patients, clients, and their teams.
We are seeking a highly capable Hospital Operations Manager to join our Cannington hospital in Perth, playing a pivotal role in the performance of a fast-paced, 24/7 emergency hospital. You will create and support the operational conditions that enable exceptional emergency care, ensuring people, systems and resources work seamlessly so clinicians can focus on delivery of exceptional care. This is a critical operational leadership position at one of Western Australia’s leading emergency veterinary hospitals. You will have autonomy to make a daily impact, influence leadership decision-making, and drive outcomes that directly improve patient care, team experience, and overall performance.
Key Responsibilities:- Lead day-to-day hospital operations, ensuring efficiency, safety, and consistency.
- Proactively identify and resolve operational inefficiencies.
- Oversee workforce capacity, including roster alignment, sustainability and operational coverage.
- Ensure facilities, systems, and equipment are compliant and fit-for-purpose.
- Drive WHS, compliance, and risk management to best practice.
- Lead and deliver continuous improvement initiatives and operational projects.
- Monitor resource utilisation and expenditure to ensure sustainable hospital performance.
- Support and coach leaders to strengthen execution and accountability.
- Minimum 5+ years’ experience in operations leadership within fast-paced, complex environments (essential).
- Demonstrated success in delivering outcomes in high-pressure, dynamic operational settings.
- Excellent organisational capability and ability to manage competing priorities.
- Highly developed communication and stakeholder engagement skills.
- High emotional intelligence with the ability to influence across cross-functional teams.
- Experience operating within a 24/7 environment (highly regarded).
- Background in healthcare, veterinary, aviation, mining or similar 24/7 service-based environments (highly regarded).
- Impact: See the direct result of your work on patient outcomes, team wellbeing, and operational excellence.
- Culture: A values-driven organisation focused on trust, continuous improvement, and high performance.
- Autonomy: Take ownership of hospital operations and shape how a critical 24/7 service functions.
- Influence: Work closely with senior leaders and directly impact decisions, performance, and outcomes.
- Growth: Clear pathways for career progression and leadership development across a national network of emergency hospitals.
Hospital Operations Manager employer: Animal Emergency Australia
Perth Vet Emergency is an exceptional employer, offering a supportive and collaborative work environment where compassion for pets and their owners is at the forefront. With competitive pay rates, including additional penalties for night and weekend shifts, and a range of employee benefits such as pet care discounts and wellness resources, we prioritise the wellbeing and growth of our team members. Join us in Cannington, where you can make a meaningful impact in emergency veterinary care while advancing your career within our extensive network.
Contact Details:
Animal Emergency Australia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Hospital Operations Manager
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Animal Emergency Australia.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Animal Emergency Australia.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Animal Emergency Australia, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Hospital Operations Manager
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Animal Emergency Australia.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Animal Emergency Australia.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Animal Emergency Australia. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Animal Emergency Australia. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Animal Emergency Australia
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Animal Emergency Australia’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
