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- Tasks: Lead a passionate team in delivering exceptional client care in a fast-paced emergency veterinary environment.
- Company: Join Animal Emergency Australia, a leader in emergency veterinary care with a compassionate culture.
- Benefits: Enjoy flexible hours, competitive pay, superannuation, and generous leave loading.
- Other info: Be part of a supportive team that values growth, transparency, and kindness.
- Why this job: Make a real impact on clients during their most vulnerable moments while shaping the future of care.
- Qualifications: Proven leadership experience in high-pressure environments and strong client service skills required.
The predicted salary is between 30000 - 40000 £ per year.
Permanent Part Time role – 60 hrs/fortnight | Flexible working environment $40 – $49/hr + Super + 17.5% leave loading
Lead the front line of emergency veterinary care. Shape the client experience. Drive real impact. Animal Emergency Australia (AEA) and Perth Vet Emergency (PVE) Cannington are seeking an experienced and people‑focused Client Care Manager to lead our Front of House (Client Care) team in a fast‑paced, 24/7 emergency hospital environment. This is not your typical customer service role — it's a critical leadership position where you will shape how clients experience emergency care at some of their most vulnerable moments.
Why this role stands out
- Part‑time, flexible leadership role in a high‑impact ECC hospital
- Strong remuneration package + super
- Be part of AEA – one of Australia’s leading ECC networks
- Work with PVE – a trusted name in emergency veterinary care in WA
- Real opportunity to influence systems, processes, and service delivery
- Join a culture that values compassion, trust, integrity, and growth
About The Role
As Client Care Manager, you will lead, coach, and develop a high‑performing Client Care Representative (CCR) team, ensuring exceptional, compassionate service from arrival to discharge. You’ll take ownership of the entire client journey, balancing emotional intelligence with operational excellence, while driving improvements in systems, processes, and team capability.
You Will Also Play a Key Role In
- Strengthening relationships with referring veterinarians
- Managing complaints and complex client situations
- Improving workflow, wait times, and service consistency
- Supporting business growth and hospital performance
What You Bring (Must‑Haves)
- Leadership experience in a 24/7 hospital or high‑volume environment with rotational rosters
- Strong client experience background (service delivery, complaints resolution, high‑pressure situations)
- Demonstrated ability to lead, coach, and develop teams
- Experience improving systems, processes, and operational workflows
- A natural problem solver who can think on their feet
- High emotional intelligence and communication skills
What Sets You Apart
- You bring a growth mindset – always looking to improve how things are done
- You lead with kindness, empathy, and accountability
- You’re comfortable making decisions in fast‑paced, emotionally charged environments
- You balance people leadership with operational delivery
- You align strongly to AEA’s values: We are kind | We take Ownership | We are Transparent | We seek to grow | We are a team
In This Role, You Will
- Lead and inspire a high‑performing, cohesive FOH team
- Elevate the client and patient experience
- Drive continuous improvement across systems and workflows
- Manage complaints and complex client interactions with professionalism and care
Benefits Of Working With AEA
Client Care Manager in Devon employer: Animal Emergency Australia
Contact Detail:
Animal Emergency Australia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Care Manager in Devon
✨Tip Number 1
Network like a pro! Reach out to your connections in the veterinary field and let them know you're on the hunt for a Client Care Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to leadership and client care. Think about your past experiences and how they align with the role at AEA. We want to see your passion for improving client experiences shine through!
✨Tip Number 3
Showcase your emotional intelligence during interviews. Share examples of how you've handled complex client situations or complaints in the past. This is key for a role that requires balancing compassion with operational excellence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the AEA team and contributing to our mission of compassionate care.
We think you need these skills to ace Client Care Manager in Devon
Some tips for your application 🫡
Show Your Leadership Skills: Make sure to highlight your leadership experience in your application. We want to see how you've led teams in high-pressure environments, especially in customer service or emergency settings. Share specific examples that demonstrate your ability to inspire and develop others!
Emphasise Emotional Intelligence: This role is all about balancing compassion with operational excellence. In your written application, let us know how you handle complex client situations and complaints. We love seeing candidates who can navigate emotional challenges while maintaining professionalism.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the values and requirements mentioned in the job description. Show us how your experiences align with our mission at AEA and PVE.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to showcase your application in the best light. Plus, we love seeing applications come through our own platform!
How to prepare for a job interview at Animal Emergency Australia
✨Know the Company Inside Out
Before your interview, take some time to research Animal Emergency Australia and Perth Vet Emergency. Understand their values, mission, and the specific challenges they face in emergency veterinary care. This will not only show your genuine interest but also help you tailor your responses to align with their goals.
✨Showcase Your Leadership Skills
As a Client Care Manager, you'll need to demonstrate your leadership experience. Prepare examples of how you've successfully led teams in high-pressure environments. Think about specific situations where you improved service delivery or resolved complex client issues, and be ready to discuss these during the interview.
✨Emphasise Emotional Intelligence
This role requires a high level of emotional intelligence. Be prepared to discuss how you handle emotionally charged situations with clients and team members. Share stories that highlight your empathy, problem-solving skills, and ability to maintain composure under pressure.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the current challenges the Client Care team faces or how AEA measures success in client satisfaction. This shows your proactive mindset and genuine interest in contributing to their success.