At a Glance
- Tasks: Provide compassionate support to pets and their owners in a busy emergency vet clinic.
- Company: Join Perth's leading emergency vet clinic, known for exceptional care.
- Benefits: Competitive pay, pet care discounts, gym memberships, and mental health resources.
- Other info: Flexible shifts required, with opportunities for career growth in a supportive team.
- Why this job: Make a real difference in the lives of pets and their owners every day.
- Qualifications: Customer service experience, ideally in a veterinary setting, and resilience under pressure.
The predicted salary is between 30000 - 40000 £ per year.
- Join Perth’s leading emergency vet clinic
- Support pets and owners with compassion during stressful times
- Earn competitive rates, including night and weekend penalties
- Client Care Representative – Join the Perth Vet Emergency Team
Do you have experience working in a veterinary clinic and a passion for client care?
Perth Vet Emergency (PVE) is seeking a dedicated Client Care Representative to join our dynamic team.
About Perth Vet Emergency
PVE is a busy, progressive emergency clinic located in Cannington, known as a leader in Emergency and Critical Care (ECC).
We aim to set the highest standard for veterinary care in Australia.
Our team includes compassionate client care representatives, managers, nurses, and veterinarians, all working together to support pets and clients alike.
About The Role
As a Client Care Representative (CCR), you’ll be the vital link between our clients and clinical team.
From the moment clients walk through our doors to the time they leave, you’ll ensure they have an exceptional experience, all while helping their pets receive the urgent care they need.
With a warm and compassionate approach, you’ll bring calm to every interaction, no matter what’s happening behind the scenes.
We are open 24/7 so shift work will be required. This includes nights, weekends and public holidays.
- What CCR Life Looks Like At PVE
- Providing outstanding service to clients and pets, including triaging on arrival
- Keeping clients informed with timely updates on their pets and answering questions
- Collaborating with the team on patient updates, needs, and financial information
- Assisting clients with insurance and finance-related queries
- Handling cash and performing daily reconciliations
- Performing administrative duties to support front-of-clinic operations
About You
- Experience in customer service, ideally within a veterinary clinic
- Strong resilience and ability to stay calm in a fast-paced environment
- Quick thinker, adaptable to change
- Knowledge of animal triage or experience in a veterinary setting (preferred)
- Reliable transport (essential for shift work)
- Paws & Perks
- Pet care discounts on treatments and products
- Discounted gym memberships (Fitness Passport)
- Competitive hourly rate of $34.43 + super + 17.5% annual leave loading
- Refer-a-Friend rewards program
- Dedicated wellbeing committee offering mental health resources, flu shots, and more
- Employee Assistance Program (support for psychology, nutrition, sleep)
- Opportunities to transfer within our wider AEA network for career growth
• Supportive, collaborative team dedicated to developing you!
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Client Care Representative employer: Animal Emergency Australia
Perth Vet Emergency is an exceptional employer, offering a supportive and collaborative work environment where compassion for pets and their owners is at the forefront. With competitive pay rates, including additional penalties for night and weekend shifts, and a range of employee benefits such as pet care discounts and wellness resources, we prioritise the wellbeing and growth of our team members. Join us in Cannington, where you can make a meaningful impact in emergency veterinary care while advancing your career within our extensive network.
Contact Details:
Animal Emergency Australia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Client Care Representative
✨Get Some Hands-On Experience
If you're looking to land that full-time gig in emergency medical services, don't underestimate the power of hands-on experience! Volunteering with local ambulance services or first aid organisations can give you a great insight into the field and show potential employers you’re dedicated.
✨Connect with EMS Communities
Join local EMS associations or online groups where professionals chat about job opportunities and trends. These communities are goldmines for networking, and you might just overhear about openings at places like Animal Emergency Australia that aren't even advertised yet!
✨Showcase Your Skills Through Certifications
Make sure you’re up to date with your certifications—CPR, first aid, and any relevant EMS training. Having these on your CV or mentioned in interviews can really set you apart from the crowd when applying for that full-time role.
✨Leverage Local Job Fairs
Don’t forget about job fairs, especially those focused on healthcare and emergency services. These events are perfect for meeting representatives from companies like Animal Emergency Australia face-to-face and making a lasting impression. Plus, they often have a ton of insider info about the hiring process!
We think you need these skills to ace Client Care Representative
Some tips for your application 🫡
Highlight Relevant Certifications:In the emergency medical services world, certifications like EMT or Paramedic are crucial. Make sure to prominently display any relevant qualifications on your CV to show you’re qualified and ready to jump in.
Showcase Your Experience in High-Pressure Situations:This isn’t just about ticking boxes; we want to see how you’ve handled emergencies. Share specific examples from your past roles, focusing on your ability to stay calm and effective under pressure—this will really make your CV stand out!
Craft a Personal Cover Letter:Use your cover letter to express your passion for EMS. Share a brief story about why you got into this field and what drives you. This personal touch helps us connect with you beyond just your qualifications.
Emphasise Teamwork and Communication Skills:Being part of an EMS team means communication is key. Highlight your experiences working in teams, especially in stressful environments, and how you effectively communicate with both your team and patients. This will show us you can thrive in our fast-paced world.
How to prepare for a job interview at Animal Emergency Australia
✨Brush Up on Your Medical Knowledge
As we're stepping into the emergency medical services world, it's crucial to have a solid grasp on medical protocols and procedures. Expect to face scenario-based questions where you'll need to demonstrate your decision-making skills in high-pressure situations, so reviewing your medical textbooks or guidelines might just give you the edge!
✨Showcase Your Communication Skills
In EMS, teamwork and communication can literally save lives. Be prepared to discuss how you've effectively communicated in past settings or during training exercises. They might throw in questions about managing stressful interactions with patients or colleagues, so highlighting your soft skills could really set you apart.
✨Familiarise Yourself With Local Protocols
Since you'll be serving the community, knowing the specific EMS protocols and guidelines of Animal Emergency Australia is key. Research their operations and any recent changes they might have implemented. Demonstrating that you're well-informed about local practices shows your commitment and readiness to hit the ground running.
✨Prepare for Practical Assessments
Don't be surprised if your full-time interview includes a hands-on assessment. Practising skills like CPR, patient assessment, and using EMS technology will show you're ready for the rigours of the job. So gather your training materials and maybe even practice with a mate to simulate the scenario-based tests you might encounter.
