Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a passionate team in delivering exceptional client care in a fast-paced emergency environment.
- Company: Join Animal Emergency Australia, a leader in emergency veterinary care.
- Benefits: Flexible part-time hours, competitive pay, and career growth opportunities.
- Other info: Be part of a supportive culture that values compassion and continuous improvement.
- Why this job: Make a real impact on clients during their most vulnerable moments.
- Qualifications: Proven leadership experience in high-pressure environments and strong client service skills.
The predicted salary is between 30000 - 40000 ÂŁ per year.
Permanent Part Time role – 60 hrs/fortnight | Flexible working environment $40 – $49/hr + Super + 17.5% leave loading
Lead the front line of emergency veterinary care. Shape the client experience. Drive real impact. Animal Emergency Australia (AEA) and Perth Vet Emergency (PVE) Cannington are seeking an experienced and people‑focused Client Care Manager to lead our Front of House (Client Care) team in a fast‑paced, 24/7 emergency hospital environment. This is not your typical customer service role — it's a critical leadership position where you will shape how clients experience emergency care at some of their most vulnerable moments.
Why this role stands out:
- Part‑time, flexible leadership role in a high‑impact ECC hospital
- Strong remuneration package + super
- Be part of AEA – one of Australia’s leading ECC networks
- Work with PVE – a trusted name in emergency veterinary care in WA
- Real opportunity to influence systems, processes, and service delivery
- Join a culture that values compassion, trust, integrity, and growth
About The Role:
As Client Care Manager, you will lead, coach, and develop a high‑performing Client Care Representative (CCR) team, ensuring exceptional, compassionate service from arrival to discharge. You’ll take ownership of the entire client journey, balancing emotional intelligence with operational excellence, while driving improvements in systems, processes, and team capability.
You Will Also Play a Key Role In:
- Strengthening relationships with referring veterinarians
- Managing complaints and complex client situations
- Improving workflow, wait times, and service consistency
- Supporting business growth and hospital performance
What You Bring (Must‑Haves):
- Leadership experience in a 24/7 hospital or high‑volume environment with rotational rosters
- Strong client experience background (service delivery, complaints resolution, high‑pressure situations)
- Demonstrated ability to lead, coach, and develop teams
- Experience improving systems, processes, and operational workflows
- A natural problem solver who can think on their feet
- High emotional intelligence and communication skills
What Sets You Apart:
- You bring a growth mindset – always looking to improve how things are done
- You lead with kindness, empathy, and accountability
- You’re comfortable making decisions in fast‑paced, emotionally charged environments
- You balance people leadership with operational delivery
- You align strongly to AEA’s values: We are kind | We take Ownership | We are Transparent | We seek to grow | We are a team
In This Role, You Will:
- Lead and inspire a high‑performing, cohesive FOH team
- Elevate the client and patient experience
- Drive continuous improvement across systems and workflows
- Manage complaints and complex client interactions with professionalism and care
Benefits Of Working With AEA & PVE:
- Career progression across a national ECC network
- Access to leadership development and training opportunities
- Supportive, values‑driven culture
- Exposure to innovative systems and operational excellence initiatives
- A workplace that genuinely invests in people, culture, and work‑life balance
Ready to lead, improve, and make a difference? If you’re a strong leader with a passion for client experience, team development, and continuous improvement, we want to hear from you. Apply now and be part of shaping the future of emergency veterinary care or send your CV and interest to our Talent Team at careers@aes.email
Client Care Manager employer: Animal Emergency Australia
Contact Detail:
Animal Emergency Australia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Care Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the veterinary field or related industries. Attend events, join online forums, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research the company, understand their values, and think about how your experience aligns with their mission. Practice common interview questions, but also be ready to discuss how you’d handle specific client care scenarios.
✨Tip Number 3
Showcase your leadership skills! In your conversations, highlight your experience in managing teams and improving processes. Share specific examples of how you've made a difference in previous roles, especially in high-pressure environments.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our team at AEA and PVE. Let’s shape the future of emergency veterinary care together!
We think you need these skills to ace Client Care Manager
Some tips for your application 🫡
Show Your Leadership Skills: Make sure to highlight your leadership experience in your application. We want to see how you've led teams in high-pressure environments, especially in a 24/7 setting. Share specific examples that demonstrate your ability to inspire and develop others.
Emphasise Client Experience: Since this role is all about shaping the client experience, don’t forget to showcase your background in client service. Talk about how you've handled complaints and complex situations with empathy and professionalism. We love seeing candidates who can balance emotional intelligence with operational excellence.
Be Authentic: Let your personality shine through in your application! We value kindness, transparency, and a growth mindset. Share your thoughts on how you align with our values and how you plan to contribute to our supportive culture at AEA and PVE.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and ensure it gets to the right people. Don’t miss out on this opportunity to make a real impact!
How to prepare for a job interview at Animal Emergency Australia
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Client Care Manager position. Familiarise yourself with the responsibilities and expectations outlined in the job description. This will help you articulate how your experience aligns with their needs and demonstrate your genuine interest in the role.
✨Showcase Your Leadership Skills
As a potential leader in a high-pressure environment, be prepared to discuss your leadership style and experiences. Share specific examples of how you've successfully led teams, resolved conflicts, and improved processes in previous roles. This will highlight your capability to inspire and manage a team effectively.
✨Demonstrate Emotional Intelligence
Given the nature of the role, emotional intelligence is key. Be ready to discuss how you've handled complex client situations or complaints in the past. Use real-life scenarios to illustrate your ability to empathise with clients while maintaining professionalism and operational efficiency.
✨Align with Their Values
Research Animal Emergency Australia’s values and culture. During the interview, express how your personal values align with theirs, particularly around kindness, ownership, and growth. This will show that you're not just a fit for the role but also for the company culture.