Do you thrive in a fast-paced environment where you can make a real difference by delivering excellent service and supporting customers and stakeholders?
Can you confidently balance competing priorities, provide expert guidance, and help drive continuous improvement across operational services?
If so, we would love to hear from you!
APHA is a brilliant place to work where our people feel valued, have a voice and can be their authentic selves. We value difference and diversity, because it helps us be more innovative and make better decisions.
We are dedicated to being an inclusive employer, offering equitable opportunities for all individuals. Our goal is to build a diverse workforce, and we hope to attract applications from all backgrounds and underrepresented groups.
Job Description
We are looking for a proactive and organised individual to join our team in a varied operational role. You will require strong analytical skills with the ability to interpret complex data, identify trends and insights, and produce clear, accurate reports to support operational performance and informed decision-making. You will be working in a fast-paced environment, you will help deliver a high-quality service by supporting customers and stakeholders, providing advice and guidance, and ensuring work is completed accurately and in line with relevant policies and procedures. You will also have opportunities to support and guide colleagues, contribute to continuous improvement activities, and help the team adapt to changing priorities and business needs.
Key Responsibilities
- Communicate professionally with customers, colleagues and stakeholders through a variety of channels
- Provide clear advice and guidance on processes, requirements and timescales
- Support the effective delivery of team priorities, helping to coordinate workloads and maintain service standards
- Apply policies, legislation, governance requirements and operational procedures accurately and consistently
- Support the implementation of new processes and ways of working
- Produce reports, management information and operational updates to support decision-making
- Carry out quality assurance activities and identify opportunities to improve processes and service delivery
- Support and develop colleagues through knowledge sharing, coaching and day-to-day guidance where required
- Manage complex or escalated customer enquiries, issues and complaints professionally and effectively
- Undertake additional duties as required to support business priorities, including critical response activities when needed
Person specification
The Following Experience Is Required For The Role:
- Strong data analysis skills with the ability to interrogate, interpret and present complex data, identify trends and patterns, and translate findings into clear reports to support operational performance and decision-making
- Strong leadership skills with the ability to motivate, support and develop others, including managing performance, wellbeing, conduct and attendance
- Excellent verbal and written communication skills, with a strong customer focus and the ability to handle telephone and email enquiries professionally and confidently
- Ability to make effective decisions using evidence, sound judgement and an understanding of operational context
- Strong organisational and planning skills, with the ability to prioritise workloads and maintain high levels of accuracy and attention to detail in a fast-paced environment
- Resilient, adaptable and proactive, with the confidence to navigate change, identify problems and solutions, and embrace new ways of working
- Competent in Microsoft Office applications
Why work for APHA?
Alongside your salary of £30,681, Animal and Plant Health Agency contributes £8,888 towards you being a member of the Civil Service Defined Benefit Pension scheme.
Further Benefits Offered Also Include:
- A minimum of 25 days of paid annual leave, increasing by 1 day per year up to a maximum of 30.
- An extensive range of learning & professional development opportunities tailored to your role.
- Access to a range of retail, travel and lifestyle employee discounts.
- Staff bonuses and recognition, salary sacrifice benefit options, and an employee discount scheme.
- Three days special leave with pay, per year, for volunteering (pro-rata for part time employees).
- Making it work for you - With so many flexible options, most people can find a work schedule to suit their circumstances.
Learning and Development
Everyone in APHA is supported to develop their skills and capabilities. When you join the Directorate, you will be welcomed into your new team through an induction programme that will provide you with helpful information on the civil service, our work and our policies. Your line manager will also work with you to establish your priorities for the year, developing a performance, learning and development plan tailored to you and your role.
In return for your dedication, we will support your ongoing personal development through appropriate training. Inclusion, support and the development of our people matter to us. We aim to support the career and personal wellbeing of everyone in APHA.
Closing Date - 11.55pm on Monday 19th October 2026
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Animal Movement Reporting Lead in Cardiff employer: Animal and Plant Health Agency
The Animal and Plant Health Agency is an excellent employer, offering a supportive work culture that values governance and transparency. With flexible working options and a generous civil service pension, employees are encouraged to grow and develop their skills in a meaningful role that contributes to public health and safety. Working in the UK, you will be part of a dedicated team committed to making a positive impact on animal and plant health.
Contact Details:
Animal and Plant Health Agency Recruitment Team
