Anima is hiring a Technical Support Member to ensure fast, empathetic, and effective user interactions. You will co-lead the support desk, resolve issues via chat, email, and video, and design automations, workflows, and SOPs to scale a high-performing team.
You will own the support blueprint as the third dedicated hire, building playbooks, documentation, and knowledge bases to improve customer satisfaction and retention while collaborating with product and revenue teams.
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Remote Technical Support Lead & Automation employer: Anima
Anima is an exceptional employer dedicated to transforming healthcare through personalised medicine, offering a unique opportunity for Talent Partners to make a significant impact on human wellbeing. With a flat hierarchy and a collaborative culture reminiscent of a close-knit crew, employees enjoy generous benefits including competitive salaries, meaningful equity, flexible leave, and a strong focus on personal and professional growth. Located in the vibrant area of Farringdon, our modern office fosters creativity and teamwork, making it an ideal environment for those looking to contribute to a mission that truly matters.
