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- Tasks: Help clinics deploy Anima and ensure user satisfaction while shaping product direction.
- Company: Anima, a pioneering healthcare tech company on a mission to save lives.
- Benefits: Competitive salary, impactful work, and the chance to revolutionise healthcare.
- Why this job: Make a real difference in healthcare by empowering clinics and patients.
- Qualifications: Strong communication skills and a passion for customer success.
- Other info: Join a dynamic team with a high NPS and no clinic churn.
The predicted salary is between 36000 - 60000 £ per year.
Hi, I’m Shun, founder and CEO of Anima. I left my career as a doctor because I was tired of seeing patients die from delays and misdiagnosis.
Our mission is to deliver precision medicine to anyone, anywhere, in under 24 hours. Our platform already serves millions of patients and 10xs the capacity of doctors. But the truth is, we’re just getting started. We’re building toward a superhuman, personalised medicine agent that could go well beyond humans, crunching tens of thousands of low level features at genome and transcriptome level.
We’re a tight crew of builders and operations working at the cutting edge of healthcare reinforcement learning and agentic AI, and we’re looking for exceptional people to join us. If you want your skills to have the highest possible stakes, you belong at Anima. Your work here will save lives. Period.
We’re Looking For Someone Who
Has 3+ years in B2B SaaS Customer Success at a high-growth startup. You understand what it takes to onboard, retain and grow complex accounts in a fast-paced environment.
Has a track record of driving retention and surfacing expansion opportunities. You’ve protected revenue, reduced churn, and built the playbooks to make it repeatable.
Is a gifted relationship builder who reads people fast, earns trust quickly, and can coach clinicians and practice managers toward real behaviour change.
Is obsessed with customer experience. You go to extreme lengths to deliver an exceptional customer experience.
Is self-starting and organised. You are intrinsically motivated and are always on top of everything you need to do.
Is in the UK / European timezone and can do site visits to UK customers.
What To Expect In The Role
You’ll work in one of the most important parts of the business with a mission-driven team. We’re a tight knit unit working relentlessly to drive unprecedented growth and retention for the company.
You’ll own a portfolio of Anima customers end to end. That means onboarding new clinics, driving adoption, fanaticism and best-in-class customer retention.
You’ll protect and grow the existing revenue base by building deep relationships, spotting churn risks early and driving expansion conversations.
You’ll be a powerful conduit between users and our product teams, translating clinical and administrative pain points into actionable insights that shape future iterations of Anima.
You’ll build and iterate on CS playbooks, processes and data-driven frameworks that make user fanaticism repeatable and scalable as we grow from hundreds of practices to thousands.
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Customer Success Manager employer: Anima
Contact Detail:
Anima Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare and tech industries, especially those who are already working at Anima. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Show your passion for healthcare! When you get the chance to speak with someone from Anima, make sure to express why you're excited about their mission. Your enthusiasm can be contagious and might just set you apart from other candidates.
✨Tip Number 3
Prepare for the interview by understanding Anima's products inside out. Familiarise yourself with how they work and think about how you can contribute to their success. This will show that you're not just interested in the role, but also in making a real impact.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows that you’re serious about joining the team and ready to help save lives with Anima.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Be Authentic: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for healthcare and how you can contribute to our mission at Anima.
Tailor Your Application: Make sure to customise your application for the Customer Success Manager role. Highlight your relevant experience and skills that align with what we’re looking for, especially in terms of user engagement and support.
Showcase Your Impact: We love seeing how you've made a difference in previous roles. Share specific examples of how you've helped users or improved processes, as this will demonstrate your ability to drive real behaviour change in our clinics.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Anima
✨Understand the Mission
Before your interview, dive deep into Anima's mission of delivering precision medicine. Familiarise yourself with how their platform works and the impact it has on patient care. This will not only show your genuine interest but also help you articulate how your skills can contribute to their goals.
✨Showcase Your People Skills
As a Customer Success Manager, your ability to connect with users is crucial. Prepare examples from your past experiences where you've successfully built relationships or resolved conflicts. Highlighting these skills will demonstrate that you can effectively engage with clinics and users alike.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities in real-world situations. Think about challenges you might face in the role and how you would address them. Practising these scenarios will help you respond confidently during the interview.
✨Know the Product Inside Out
Familiarise yourself with Anima's existing product lines and any recent updates. Being able to discuss specific features and their benefits will impress the interviewers and show that you're proactive about understanding what you'll be working with.