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- Tasks: Design and implement billing standards for veterinary clinics across Europe.
- Company: Join Mars Veterinary Health, a leader in pet care with a collaborative culture.
- Benefits: Competitive salary, flexible hours, personal development, and cuddles with pets.
- Other info: Dynamic work environment with opportunities for growth and innovation.
- Why this job: Make a real impact in veterinary care while enhancing operational performance.
- Qualifications: 5+ years in billing or financial operations, strong analytical skills required.
The predicted salary is between 36000 - 60000 £ per year.
Location: Amsterdam, Solihull, Munich, Madrid
Segment / Business Unit: MVH Europe
Function: Central Operations
Reports to: Value Protection Director
Language: Proficiency in English and any other European Languages
About MVH Europe
Mars Veterinary Health (MVH) Europe is a family of leading veterinary care providers committed to creating a better world for pets. Our network includes trusted brands such as AniCura and Linnaeus, operating over 500 animal hospitals and clinics across 17 European countries. Together, our teams deliver high-quality, modern veterinary care for companion animals, ensuring peace of mind for pet owners through excellent access and patient safety.
AniCura, our largest brand in Europe, provides care to over three million patients each year through 12,500 dedicated professionals. Linnaeus, operating primarily in the UK and Ireland, is home to over 6,000 Associates empowered to deliver exceptional care through a culture of collaboration, clinical excellence, and continuous development.
At MVH Europe, we prioritise a culture of accountability, inclusion, and wellbeing. We believe our purpose to make A BETTER WORLD FOR PETS starts with building a better world for our people. We support our teams through strong governance, comprehensive wellbeing programs, and a shared passion for delivering exceptional outcomes in veterinary care.
About The Role
The Operational Performance Manager plays a pivotal role in strengthening the operational and financial performance of our European network by designing best‐class billing standards, processes, and tools for our clinics. Working closely with Operations, Finance, and Legal teams, this role ensures consistent billing practices, identifies improvement opportunities, and supports the deployment of technology and analytics that safeguard value across the business.
This is an exciting opportunity for a commercially minded professional with strong analytical and process improvement skills to make a tangible impact in a purpose‐led, growing organisation.
Key Responsibilities
- Design and implement billing standards and best practices to be followed across all clinics.
- Collaborate with operations teams to ensure consistent adoption and compliance with billing processes.
- Use business acumen and industry insights to proactively identify operational challenges and deploy effective solutions at a regional level.
- Support process improvement initiatives and drive system enhancements related to billing and revenue management.
- Develop and maintain operational and financial dashboards to monitor performance and identify improvement areas.
- Document and communicate best practices, ensuring alignment across markets and business units.
- Ensure compliance with legal, regulatory, and internal governance requirements in billing practices.
- Identify and deploy technology solutions to enhance accuracy, efficiency, and transparency in billing processes.
Experience Required
- Bachelor's degree in Finance, Business Administration, Economics, or a related field.
- 5+ years' experience in billing, financial operations, or revenue assurance, ideally in a multisite or healthcare setting.
- Strong working knowledge of billing systems, reporting tools, Excel, and Power BI.
- High attention to detail with the ability to interpret and communicate complex data clearly.
- Strong stakeholder management and communication skills, with the ability to influence across all levels.
- Proven record of delivering operational improvements through collaboration and data‐driven decision‐making.
Key Mars Leadership Competencies
- Drives Results
- Plans and Aligns
- Ensures Accountability
- Manages Complexity
- Collaborates
Our offer
- Join a purpose driven company, where we're striving to shape the future of veterinary care, together.
- An industry competitive salary and benefits package
- A stimulating work environment with good opportunities for personal development
- Freedom to take responsibility and the opportunity to influence
- Flexible working hours, hybrid working, international, digital work environment
- Learning and development opportunities
- The opportunity to cuddle our beloved 4‐legged friends in our offices.
We are always open for a conversation to discuss your individual needs.
If this sounds like you: Please contact Christina Scimeca, Group Corporate Recruiter, who is happy to tell you more about this opportunity and the recruitment process. Or apply by submitting your resume through the apply button below.
MVHE is an equal opportunity employer and welcomes applications from candidates with diverse backgrounds.
Internal Candidates/Associates: If you are interested in this position, please reach out to the Corporate Recruiter to understand the internal recruitment.
Operational Performance Manager employer: AniCura
Contact Detail:
AniCura Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operational Performance Manager
✨Tip Number 1
Network like a pro! Reach out to folks in the veterinary field or related industries on LinkedIn. A friendly chat can open doors and give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for interviews by researching MVH Europe and its brands. Knowing their mission and values will help you connect your experience to what they care about, making you a standout candidate.
✨Tip Number 3
Practice your answers to common interview questions, especially around operational performance and process improvement. We want you to feel confident and ready to showcase your skills!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team.
We think you need these skills to ace Operational Performance Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Operational Performance Manager role. Highlight your experience in billing, financial operations, and any relevant tools like Excel or Power BI.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about veterinary care and how your background makes you a great fit for our team. Be sure to mention specific examples of how you've driven operational improvements in the past.
Showcase Your Analytical Skills: Since this role requires strong analytical abilities, include examples of how you've used data to make decisions or improve processes. We love seeing candidates who can turn complex data into clear insights!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people and shows us you're serious about joining our mission to create a better world for pets.
How to prepare for a job interview at AniCura
✨Know Your Numbers
As an Operational Performance Manager, you'll need to demonstrate your strong analytical skills. Brush up on key financial metrics and billing standards relevant to the veterinary industry. Be ready to discuss how you've used data to drive operational improvements in your previous roles.
✨Showcase Collaboration Skills
This role requires working closely with various teams. Prepare examples of how you've successfully collaborated with operations, finance, or legal teams in the past. Highlight any specific projects where teamwork led to improved processes or outcomes.
✨Understand the Company Culture
MVH Europe values accountability, inclusion, and wellbeing. Familiarise yourself with their mission to create a better world for pets and think about how your personal values align with this. Be prepared to discuss how you can contribute to their culture during the interview.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of situations where you've identified operational challenges and implemented effective solutions. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.