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- Tasks: Design and implement billing standards to enhance operational performance across our clinics.
- Company: Join AniCura, a leading veterinary care provider in Europe, part of Mars Veterinary Health.
- Benefits: Competitive salary, flexible working hours, personal development opportunities, and cuddles with pets.
- Why this job: Make a real impact in veterinary care while working in a purpose-driven environment.
- Qualifications: Bachelor’s degree and 5+ years in billing or financial operations, ideally in healthcare.
- Other info: Dynamic team culture focused on collaboration, accountability, and wellbeing.
The predicted salary is between 50000 - 60000 £ per year.
AniCura is a leading provider of veterinary care in Europe. Our company was born out of the philosophy that sharing resources can create opportunities for better veterinary care and outcomes. Our services include a wide range of high-quality medical services covering preventive and basic health care as well as specialized care, including advanced diagnostics, internal medicine, intensive care, surgery, and orthopaedics. We also provide rehabilitation, physiotherapy, and dietary advice and offers selected pet food and care products. AniCura’s network includes 500 clinics across 17 countries in Europe, providing over 4.5 million high-quality pet consultations each year.
Mars Veterinary Health (MVH) Europe is a family of leading veterinary care providers committed to creating a better world for pets. Our network includes trusted brands such as AniCura and Linnaeus, operating over 500 animal hospitals and clinics across 17 European countries. Together, our teams deliver high-quality, modern veterinary care for companion animals, ensuring peace of mind for pet owners through excellent access and patient safety.
About the Role
The Operational Performance Manager plays a pivotal role in strengthening the operational and financial performance of our European network by designing best-in-class billing standards, processes, and tools for our clinics. Working closely with Operations, Finance, and Legal teams, this role ensures consistent billing practices, identifies improvement opportunities, and supports the deployment of technology and analytics that safeguard value across the business. This is an exciting opportunity for a commercially minded professional with strong analytical and process improvement skills to make a tangible impact in a purpose-led, growing organisation.
Key Responsibilities
- Design and implement billing standards and best practices to be followed across all clinics.
- Collaborate with operations teams to ensure consistent adoption and compliance with billing processes.
- Use business acumen and industry insights to proactively identify operational challenges and deploy effective solutions at a regional level.
- Support process improvement initiatives and drive system enhancements related to billing and revenue management.
- Develop and maintain operational and financial dashboards to monitor performance and identify improvement areas.
- Document and communicate best practices, ensuring alignment across markets and business units.
- Ensure compliance with legal, regulatory, and internal governance requirements in billing practices.
- Identify and deploy technology solutions to enhance accuracy, efficiency, and transparency in billing processes.
Experience Required
- Bachelor’s degree in Finance, Business Administration, Economics, or a related field.
- 5+ years’ experience in billing, financial operations, or revenue assurance, ideally in a multisite or healthcare setting.
- Strong working knowledge of billing systems, reporting tools, Excel, and Power BI.
- High attention to detail with the ability to interpret and communicate complex data clearly.
- Strong stakeholder management and communication skills, with the ability to influence across all levels.
- Proven record of delivering operational improvements through collaboration and data-driven decision-making.
Our offer:
- Join a purpose driven company, where we’re striving to shape the future of veterinary care, together.
- An industry competitive salary and benefits package.
- A stimulating work environment with good opportunities for personal development.
- Freedom to take responsibility and the opportunity to influence.
- Flexible working hours, hybrid working, international, digital work environment.
- Learning and development opportunities.
- The opportunity to cuddle our beloved 4-legged friends in our offices.
If this sounds like you: Please contact Christina Scimeca, Group Corporate Recruiter, who is happy to tell you more about this opportunity and the recruitment process. Or apply by submitting your resume through the apply button below. MVHE is an equal opportunity employer and welcomes applications from candidates with diverse backgrounds.
Operational Performance Manager in Solihull employer: AniCura Group
Contact Detail:
AniCura Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operational Performance Manager in Solihull
✨Tip Number 1
Network like a pro! Reach out to people in the veterinary field, especially those connected to AniCura or Mars Veterinary Health. A friendly chat can open doors and give you insights that might just land you that Operational Performance Manager role.
✨Tip Number 2
Prepare for interviews by diving deep into AniCura’s values and mission. Show us how your skills in billing and operational performance align with our goal of creating a better world for pets. Tailor your examples to highlight your experience in financial operations and process improvement.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you note to express your appreciation. It keeps you on our radar and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of our mission at AniCura.
We think you need these skills to ace Operational Performance Manager in Solihull
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operational Performance Manager role. Highlight your experience in billing, financial operations, and any relevant achievements that showcase your analytical skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about veterinary care and how your background aligns with our mission at AniCura. Keep it engaging and personal – we love a good story!
Showcase Your Skills: Don’t forget to highlight your technical skills, especially with billing systems and tools like Excel and Power BI. We’re looking for someone who can hit the ground running, so make sure we know what you bring to the table!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our mission to create a better world for pets!
How to prepare for a job interview at AniCura Group
✨Know Your Numbers
As an Operational Performance Manager, you'll need to demonstrate your analytical skills. Brush up on key financial metrics and billing standards relevant to the veterinary industry. Be ready to discuss how you've used data to drive operational improvements in your previous roles.
✨Showcase Collaboration Skills
This role requires working closely with various teams. Prepare examples of how you've successfully collaborated with different departments in the past. Highlight any specific projects where your teamwork led to improved processes or outcomes.
✨Understand the Company Culture
AniCura values a culture of accountability, inclusion, and wellbeing. Familiarise yourself with their mission and values. During the interview, express how your personal values align with theirs and how you can contribute to creating a better world for pets.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of situations where you've identified operational challenges and implemented effective solutions. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.