At a Glance
- Tasks: Lead a friendly front of house team and provide excellent service to residents and visitors.
- Company: Join Augustinian Care, a supportive team in a beautiful retirement village.
- Benefits: Enjoy competitive pay, free meals, uniform, and staff transport.
- Other info: Ongoing training and career growth opportunities in a vibrant community.
- Why this job: Make a difference in the lives of residents while working in stunning surroundings.
- Qualifications: Experience in hospitality preferred, but strong communication skills are key.
The predicted salary is between 24000 - 30000 £ per year.
The Company
Are you looking for a rewarding career, working with a friendly and supportive team, with great staff benefits and all set in beautiful surroundings? Then Augustinian Care, St George’s Park is the place for you! At St George's Park we offer excellent retirement accommodation and a wonderful range of facilities, all set within 250 acres of outstanding natural beauty. Especially designed for the over 60s, the retirement apartments at St George’s Park Retirement Village offer security and independence within a vibrant and diverse community. Residents will benefit from a variety of facilities including a 24‑hour Concierge Service, bowling green, swimming pool, café, tennis court, and much more.
You will have access to our excellent training programme, and we pride ourselves on a continuous improvement plan for all our new and existing staff to ensure they have the ongoing knowledge, skills and commitment to become and continue to be a successful, valued member of our team. Our rates of pay are competitive, and our staff benefits are extensive and include free uniform, free meal, paid breaks and a free staff minibus service from both the Burgess Hill and Haywards Heath areas.
The Role
Our Senior Hospitality Assistants are responsible for providing a high‑quality front of house service to all of our residents and visitors within St George’s Park Retirement Village. This is a varied role, and no two days are the same. You will be required to cover the different areas of our Retirement Village including our restaurant, bistro, pool‑side cafe bar, shop and concierge desk. This is a senior role leading the front of house team during the shift and involves some clerical duties.
Requirements
If you have got at least 1 years’ experience in Hospitality, Catering, or a similar role, then we would love to hear from you! If you have not got experience but you have good interpersonal and communication skills, organisational skills, the ability to work well within a team, and a good work ethic, then we would also welcome your application. Full, on‑the‑job training will be provided to the successful candidate. All posts are subject to a clear enhanced criminal record check and satisfactory references. Although it is no longer a legal requirement for staff working within CQC regulated Care Homes for Older Adult Care in England to be fully COVID‑19 vaccinated, in the best interests of our staff and residents, we have decided to keep it a mandatory requirement to work for our organisation. Therefore, we will need proof of your COVID Vaccination pass. You must have current valid right to work in the UK. This role does not meet the requirements of Sponsorship.
Benefits
- Competitive remuneration
- Job security – Augustinian Care have been caring for the elderly for over 150 years
- Annual pay reviews
- Free uniform provided – For all care and ancillary positions
- Free staff transport – Mini bus pickups on specified routes
- Free on site secure parking
- DBS checks – Company funded checks
- Free meal – One free meal provided when on duty (hot for day shifts and Sandwiches on nights)
- Life Cover – based on a multiple of the last 12 months earnings at date of death
- Employee Assistance Programme including free, confidential, access to advice line and counselling
- Access to Blue Light Card – extensive range of discounts on many high street online brands/shops
- Cycle to work scheme
- Employee Referral Scheme – with generous rewards (TC's apply)
- Long service awards – Financial recognition of long service and commitment
- Paid sick leave (TC's apply)
- Some other staff benefits include: Staff massage chair, Company Summer Fete and Christmas Party, staff prize draws, various staff well‑being talks
The Person
We are looking for someone who has:
- Good interpersonal and presentation skills
- Good customer service skills and experience
- Good verbal and communication skills
- Ability to talk and listen to residents and other contacts both internally and externally
- Written communication skills and the ability to maintain accurate records
- Good organisational skills and the ability to work in a tidy and clean manner
If you wish to be considered for this opportunity, please click ‘apply’.
Senior Hospitality Assistant employer: ANH
Augustinian Care, St George’s Park offers a rewarding career in a beautiful setting, with a friendly and supportive team dedicated to providing high-quality service to residents. Employees enjoy extensive benefits including competitive pay, free meals, and transport services, alongside opportunities for professional growth through excellent training programmes. The vibrant community atmosphere and commitment to staff well-being make it an exceptional place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Hospitality Assistant
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like ANH. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to ANH
Don't be shy about reaching out to ANH directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Senior Hospitality Assistant
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about ANH and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at ANH
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
