At a Glance
- Tasks: Inspire and assist customers with library services and activities.
- Company: Join ANGUSalive, a vibrant community-focused organisation in Angus.
- Benefits: Generous holiday allowance, employer pension contributions, and a supportive work environment.
- Other info: Flexible working hours with opportunities to engage in diverse library activities.
- Why this job: Make a real difference in people's lives while promoting healthy and creative lifestyles.
- Qualifications: Friendly personality, customer service skills, and a passion for helping others.
The predicted salary is between 25185 - 28000 £ per year.
Based at Forfar Library, 50-56 West High Street, Forfar. You will work 12 hours per week. Help us change lives in Angus by inspiring Healthy, Active and Creative lifestyle choices. ANGUSalive offers residents and visitors to Angus a wealth of services through engagement with our sports centres, country parks, theatres and venues, museums, galleries, archives and libraries. With seven libraries, two mobile libraries and online access, ANGUSalive can deliver information to customers wherever they are.
Our libraries have well stocked, up-to-date book collections and e-resources, as well as being a great source of tourist information and providing convenient face-to-face ACCESS support for council services. Our business is everything to do with people and that's why our staff are so important to our success. By taking on the role of Information Advisor you will be the friendly and enthusiastic public face of ANGUSalive. With a passion for excellent customer service you will provide a high standard of customer care, maintaining a professional, well presented and welcoming environment.
You will return, issue, shelve and reserve library items, deal with all aspects of customer registration and answer information enquiries using the automated library system and a range of other information sources. You will log details of all customer enquiries, comments and complaints onto the automated customer service management system and communicate with appropriate contacts to aid in the resolution of the enquiry or complaint. You will provide IT support to users of the Learning Centre, assisting customers in the use of technology, answer tourist information enquiries using local knowledge and information tools provided.
You will be involved in running various library activities including Reminiscence Groups and Book Groups, engaging with customers to ensure they receive a positive experience while attending activities within the library. To do well in this role you will be able to demonstrate our key behaviours in customer service excellence and continuous improvement. A friendly outgoing personality and the ability to use your initiative are essential.
You'll find working with our customers, colleagues and partners is interesting and varied as well as providing an exciting opportunity for you to help shape the future of cultural services in Angus. What's more, ANGUSalive offers a rewards package with generous holiday allowance and employer pension contributions. If you can commit to working with us for the people of Angus and become an ambassador for ANGUSalive, we'd love to hear from you.
This role is based on a four week working pattern, which includes Saturday mornings and 2 evenings. Please refer to job outline and person specification for further details and requirements for this job.
The Individual: We offer a guaranteed job interview to the following people who meet the essential criteria on application for a job: Those with disabilities, recognised caring responsibilities and care experienced young people. This also applies to our own employees with caring responsibilities, young people on apprenticeships and placements who meet the essential criteria for the job.
Information Advisor - ANG06221 in Forfar employer: ANGUSalive
ANGUSalive is an exceptional employer dedicated to fostering a vibrant community in Angus through its diverse cultural and recreational services. With a strong emphasis on employee well-being, we offer generous holiday allowances, pension contributions, and opportunities for personal growth within a supportive and engaging work environment. As an Information Advisor at Forfar Library, you will play a vital role in enhancing the lives of residents and visitors, all while being part of a friendly team that values customer service excellence and continuous improvement.
StudySmarter Expert Advice🤫
We think this is how you could land Information Advisor - ANG06221 in Forfar
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like ANGUSalive and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at ANGUSalive and let us see your personality shine through!
We think you need these skills to ace Information Advisor - ANG06221 in Forfar
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and ANGUSalive.
Get Familiar with Our Brand:Before applying, take some time to learn about ANGUSalive and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at ANGUSalive
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress ANGUSalive.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which ANGUSalive will surely appreciate.
