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- Tasks: Inspire and assist customers in libraries, providing excellent service and support.
- Company: Join ANGUSalive, a vibrant organisation dedicated to community engagement and cultural services.
- Benefits: Generous holiday allowance, employer pension contributions, and a supportive work environment.
- Other info: Flexible working across multiple libraries with opportunities for personal growth.
- Why this job: Make a real difference in people's lives while enjoying a dynamic and varied role.
- Qualifications: Friendly personality, customer service skills, and a willingness to learn.
The predicted salary is between 24000 - 28000 £ per year.
Based at Arbroath Library, Hill Terrace, Arbroath. Help us change lives in Angus by inspiring Healthy, Active and Creative lifestyle choices. ANGUSalive offers residents and visitors to Angus a wealth of services through engagement with our sports centres, country parks, theatres and venues, museums, galleries, archives and libraries. With seven libraries, two mobile libraries and online access, ANGUSalive can deliver information to customers wherever they are.
Our libraries have well stocked, up-to-date book collections and e-resources, as well as being a great source of tourist information and providing convenient face-to-face ACCESS support for council services. Our business is everything to do with people and that's why our staff are so important to our success. By taking on the role of Information Advisor you will be the friendly and enthusiastic public face of ANGUSalive.
With a passion for excellent customer service you will provide a high standard of customer care, maintaining a professional, well presented and welcoming environment. You will return, issue, shelve and reserve library items, deal with all aspects of customer registration and answer information enquiries using the automated library system and a range of other information sources. You will log details of all customer enquiries, comments and complaints onto the automated customer service management system and communicate with appropriate contacts to aid in the resolution of the enquiry or complaint.
You will provide IT support to users of the Learning Centre, assisting customers in the use of technology, answer tourist information enquiries using local knowledge and information tools provided. You will be involved in running various library activities including Reminiscence Groups and Book Groups, engaging with customers to ensure they receive a positive experience while attending activities within the library.
To do well in this role you will be able to demonstrate our key behaviours in customer service excellence and continuous improvement. A friendly outgoing personality and the ability to use your initiative are essential. You’ll find working with our customers, colleagues and partners is interesting and varied as well as providing an exciting opportunity for you to help shape the future of cultural services in Angus.
What’s more, ANGUSalive offers a rewards package with generous holiday allowance and employer pension contributions. If you can commit to working with us for the people of Angus and are interested in joining the team to become an ambassador for ANGUSalive, we’d love to hear from you.
Please note interviews will be held - to be confirmed.
Requirements
While based primarily at Arbroath Library, this role is peripatetic and the successful candidate will be expected to work in any of our seven Angus Libraries to help cover staffing gaps, some of which may be at short notice. Working on a four week working pattern, which includes 1 in 2 evenings and 1 in 2 Saturday mornings. Please refer to job outline and person specification for further details and requirements for this job.
The Individual
We offer a guaranteed job interview to the following people who meet the essential criteria on application for a job: Those with disabilities, recognised caring responsibilities and care experienced young people. This also applies to our own employees with caring responsibilities, young people on apprenticeships and placements who meet the essential criteria for the job.
Information Advisor (Peripatetic) - ANG06159 in Arbroath employer: ANGUSalive
Contact Detail:
ANGUSalive Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Advisor (Peripatetic) - ANG06159 in Arbroath
✨Tip Number 1
Get to know the organisation! Before your interview, dive into ANGUSalive's mission and values. Understanding how they inspire healthy, active, and creative lifestyles will help you connect your passion for customer service with their goals.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your friendly personality and how you can provide excellent customer care, just like they expect from an Information Advisor.
✨Tip Number 3
Bring your local knowledge to the table! Since you'll be answering tourist information enquiries, brush up on local attractions and events. This will show your enthusiasm for the role and your commitment to helping customers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the ANGUSalive team and making a difference in the community.
We think you need these skills to ace Information Advisor (Peripatetic) - ANG06159 in Arbroath
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through! We want to see how you can inspire others and contribute to a healthy, active, and creative lifestyle in Angus.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. Mention specific examples of how you've provided excellent customer care or engaged with the community, as this is key for us at ANGUSalive.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and structure your thoughts well so we can easily see why you’d be a great fit for the Information Advisor role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity to join our team.
How to prepare for a job interview at ANGUSalive
✨Know Your Stuff
Familiarise yourself with ANGUSalive's services and the role of an Information Advisor. Understand how libraries operate, the importance of customer service, and be ready to discuss how you can inspire healthy, active, and creative lifestyle choices in the community.
✨Show Your Personality
Since this role is all about being the friendly face of ANGUSalive, let your personality shine through. Be enthusiastic and approachable during the interview. Share examples of how you've engaged with customers in the past and how you can create a welcoming environment.
✨Prepare for Scenarios
Think about potential scenarios you might face as an Information Advisor, such as handling customer complaints or providing IT support. Prepare specific examples from your experience that demonstrate your problem-solving skills and ability to use your initiative.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the library activities you’ll be involved in or how ANGUSalive measures customer satisfaction. This shows your genuine interest in the role and helps you understand if it’s the right fit for you.