Business and Customer Support Assistant (3) - ANG06289 in Forfar

Business and Customer Support Assistant (3) - ANG06289 in Forfar

Forfar Full-Time 20250 - 24750 £ / year (est.) No working from home possible
Angus Council

At a Glance

  • Tasks: Provide top-notch admin and customer support in a dynamic team environment.
  • Company: Join Angus Council, a supportive workplace with flexible working options.
  • Benefits: Enjoy hybrid work, competitive hours, and opportunities for personal growth.
  • Other info: Flexible working patterns available to suit your lifestyle.
  • Why this job: Be part of a collaborative team making a real difference in the community.
  • Qualifications: Strong communication skills and a positive attitude towards change.

The predicted salary is between 20250 - 24750 £ per year.

Job Description Based at Angus House, Orchardbank Business Park, Forfar. This job is workstyle 5 - Hybrid You will have the opportunity to benefit from our flexible and agile working practices. This means you will work from home for part of your week and spend some time in council buildings to best suit your work, meetings and collaboration. Exciting opportunities are available within the Business and Customer Support Team. We operate as one integrated team. While you may be appointed to a particular area, duties can change to meet service demand. Flexibility, collaboration, and a positive approach to change are essential. You will provide high-quality administrative and customer support within a busy environment. The job outline and person specification, detail the key responsibilities of the role. These posts are Workstyle 5. This means at least 20% of your time is office based; however flexibility is essential, as there will be occasions where increased office attendance is required to meet business needs, service demands, team collaboration, training, or other operational requirements. Successful candidates should be able to adapt their working pattern to support these requirements when needed. We have 2 temporary and 1 permanent positions available. 1 x Based at Angus House, Forfar working 36.25 hours per week on a permanent basis. or 2 x Based at Angus House, Forfar, working 36.25 hours per week on a temporary basis until no later than 31 December 2026. Internal and external applications on a secondment basis will be considered for the temporary positions. You must have the approval of your line manager /organisation. For more information on the roles please contact - Stacey Feighan FeighanS@angus.gov.uk or Claire Smith SmithCV@angus.gov.uk Please note interviews will be held - to be confirmed- to be confirmed- to be confirmed- to be confirmed. Requirements Please refer to job outline and person specification for further details and requirements for this job. About Angus Council Please refer to the "applicant guidance" document when completing your application form and to the "welcome to Angus" document and our website https://www.angus.gov.uk/jobs_and_training/working_for_angus_council for more information about working for Angus Council. The Individual We are happy to discuss flexible working during the recruitment process for this position. This means we are open to a conversation about working patterns and the flexibility that is available for this role whilst managing the workload. We offer a guaranteed job interview to the following people who meet the essential criteria on application for a job: Those with disabilities, recognised caring responsibilities, care experienced young people and ex-armed forces personnel. This also applies to our own employees with caring responsibilities, young people on apprenticeships and placements who meet the essential criteria for the job.

Business and Customer Support Assistant (3) - ANG06289 in Forfar employer: Angus Council

Angus Council is an exceptional employer that prioritises the well-being and professional development of its staff, offering a supportive work culture that values flexibility and inclusivity. Located in Brechin, the council provides numerous opportunities for growth and advancement within the education sector, ensuring that employees can thrive while making a meaningful impact in the community. With a commitment to diversity and support for various backgrounds, Angus Council stands out as a rewarding place to build a career in education.

Angus Council

Contact Details:

Angus Council Recruitment Team

StudySmarter Expert Advice🤫

We think this is how you could land Business and Customer Support Assistant (3) - ANG06289 in Forfar

Get to Know the Company Culture

Before jumping into applications, it’s super helpful to understand the vibe at Angus Council. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.

Join Customer Support Communities

Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Angus Council before they even post them.

Attend Job Fairs or Networking Events

Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!

Show Off Your Skills with Customer Interactions

In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!

Some tips for your application 🫡

Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.

Tailor Your Cover Letter to Angus Council:Your cover letter is your chance to shine! Tell us why you want to work at Angus Council specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!

Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!

Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Angus Council!

How to prepare for a job interview at Angus Council

Show Off Your People Skills

In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!

Know the Tools of the Trade

Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!

Show Genuine Enthusiasm

As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!

Practice Common Scenarios

Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.