At a Glance
- Tasks: Provide top-notch administrative and customer support in a dynamic team environment.
- Company: Join Angus Council, a supportive and flexible workplace.
- Benefits: Flexible working hours, remote options, and a collaborative culture.
- Other info: Guaranteed interviews for those meeting essential criteria, including care experienced young people.
- Why this job: Make a difference while gaining valuable experience in customer support.
- Qualifications: Strong communication skills and a positive attitude towards change.
The predicted salary is between 20250 - 24750 £ per year.
Job Description Based at County Buildings, Market Street, Forfar.
You will work 21.75 hours per week, Monday, Tuesday and Wednesday.
This job is temporary for up to one year from date of appointment. or Bellevue House, Arbroath.
You will work 21.75 hours per week, Monday, Tuesday and Wednesday.
This job is temporary until no later than 31 December 2026.
These jobs are workstyle 3 - Flexi You will have the opportunity to benefit from our flexible and agile working practices.
This means you will work from a variety of locations including working from council buildings and you can work from home to best suit your work, meetings and collaboration Exciting opportunities are available within the Business and Customer Support team.
You will provide high-quality administrative and customer support within a busy environment.
We operate as one integrated team.
While you may be appointed to a particular area, duties can change to meet service demand.
Flexibility, collaboration, and a positive approach to change are essential.
Internal and external applications on a secondment basis will be considered.
You must have the approval of your line manager / organisation.
You will be asked on your application form which position/s you are applying for.
You will also be asked if you wish to be considered for other vacancies should they arise, these will vary in hours, base and workstyles.
For more information, please contact Callum O'Brien, O' or Brogan Smith,
Shortlisted candidates will be notified of the interview date in due course.
Requirements Please refer to job outline and person specification for further details and requirements for these jobs.
About Angus Council Please refer to the "applicant guidance" document when completing your application form and to the "welcome to Angus" document and our website for more information about working for Angus Council.
The Individual We are happy to discuss flexible working during the recruitment process for this position.
This means we are open to a conversation about working patterns and the flexibility that is available for this role whilst managing the workload.
We offer a guaranteed job interview to the following people who meet the essential criteria on application for a job: Those with disabilities, recognised caring responsibilities, care experienced young people and ex-armed forces personnel.
This also applies to our own employees with caring responsibilities, young people on apprenticeships and placements who meet the essential criteria for the job.
Business and Customer Support Assistant (2) - ANG06297 in Forfar employer: Angus Council
Angus Council is an exceptional employer that prioritises the well-being and professional development of its staff, offering a supportive work culture that values flexibility and inclusivity. Located in Brechin, the council provides numerous opportunities for growth and advancement within the education sector, ensuring that employees can thrive while making a meaningful impact in the community. With a commitment to diversity and support for various backgrounds, Angus Council stands out as a rewarding place to build a career in education.
StudySmarter Expert Advice🤫
We think this is how you could land Business and Customer Support Assistant (2) - ANG06297 in Forfar
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Angus Council.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Angus Council. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Business and Customer Support Assistant (2) - ANG06297 in Forfar
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Angus Council.
How to prepare for a job interview at Angus Council
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Angus Council's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Angus Council offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
