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- Tasks: Support the team in delivering high-quality services and improving customer experiences.
- Company: Join a council dedicated to serving the Angus community with essential services.
- Benefits: Enjoy hybrid working, flexible hours, and a supportive work environment.
- Why this job: Make a real impact while developing your skills in a collaborative team culture.
- Qualifications: Check the job outline for essential criteria and qualifications needed.
- Other info: Guaranteed interviews for those meeting essential criteria, including diverse backgrounds.
The predicted salary is between 32660 - 36270 £ per year.
Location: Angus House Orchardbank Business Park Forfar, DD8 1AX
Salary: £32,660 – £36,270 per year
Contract Type: Permanent
Position Type: Full Time
Hours: 36.25 hours per week
Work From Home: Hybrid
Job Description
Based at Angus House, Orchardbank Business Park, Forfar.
This job is workstyle 5 – Hybrid
You will have the opportunity to benefit from our flexible and agile working practices. This means you will work from home for part of your week and spend some time in council buildings to best suit your work, meetings and collaboration.
An exciting opportunity has become available within the Business & Customer Support Team. This team plays a vital role in ensuring the council delivers high-quality services to our customers in line with current legislation and policy. It also provides valuable support across a variety of council services which helps these teams focus on delivering essential services to the people and communities of Angus.
We are looking to recruit a Business and Customer Support Coordinator who will ensure that the full team\’s resources are used effectively, encourages efforts to improve how we work, helping colleagues deliver a better experience for customers while driving changes.
We encourage you to review the job outline and person specification, which detail the key responsibilities of the role.
Please note interviews will be held – to be confirmed .
Requirements
Please refer to job outline and person specification for further details and requirements for this job.
We offer a guaranteed job interview to the following people who meet the essential criteria on application for a job:
Those with disabilities, recognised caring responsibilities, care experienced young people and ex-armed forces personnel. This also applies to our own employees with caring responsibilities, young people on apprenticeships and placements who meet the essential criteria for the job.
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Business Customer Support Coordinator employer: Angus Council
Contact Detail:
Angus Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Customer Support Coordinator
✨Tip Number 1
Familiarise yourself with the council's current services and policies. Understanding how they operate will not only help you in interviews but also show your genuine interest in the role and the community.
✨Tip Number 2
Network with current or former employees of the Business & Customer Support Team. They can provide insights into the team dynamics and expectations, which can be invaluable during your interview.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved processes or customer experiences in previous roles. This will demonstrate your proactive approach and ability to drive change, which is key for this position.
✨Tip Number 4
Be ready to talk about your experience with hybrid working models. Highlighting your adaptability and how you manage your time effectively while working from home will resonate well with the flexible work style of this role.
We think you need these skills to ace Business Customer Support Coordinator
Some tips for your application 🫡
Understand the Role: Read through the job description and person specification carefully. Make sure you understand the key responsibilities and requirements of the Business Customer Support Coordinator position.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the role. Focus on your customer support experience, teamwork, and any initiatives you've led to improve processes.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the organisation. Mention specific examples of how your background makes you a great fit for the Business & Customer Support Team.
Highlight Your Flexibility: Since this is a hybrid role, emphasise your ability to work effectively both from home and in the office. Discuss any previous experiences that demonstrate your adaptability and self-motivation.
How to prepare for a job interview at Angus Council
✨Understand the Role
Make sure you thoroughly read the job outline and person specification. Familiarise yourself with the key responsibilities and requirements of the Business Customer Support Coordinator position, as this will help you tailor your answers during the interview.
✨Showcase Your Customer Service Skills
Since the role focuses on delivering high-quality services to customers, prepare examples from your past experiences that demonstrate your ability to handle customer inquiries effectively and improve customer satisfaction.
✨Emphasise Team Collaboration
Highlight your experience in working within a team environment. Discuss how you have contributed to team goals and supported colleagues in delivering better services, as this aligns with the council's focus on collaboration.
✨Prepare for Hybrid Work Questions
Given the hybrid work model, be ready to discuss your experience with remote work and how you manage your time and productivity when working from home. This will show your adaptability and readiness for the role's workstyle.
