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- Tasks: Support broking teams globally with technical documentation and client queries.
- Company: Join a leading independent insurance broker with a collaborative culture.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and hybrid working options.
- Why this job: Be part of a fast-paced team that values technical expertise and client engagement.
- Qualifications: Experience in the London insurance market and strong communication skills are essential.
- Other info: Progression towards CII qualification is a plus; proficiency in Excel required.
The predicted salary is between 36000 - 60000 £ per year.
Angove Partners are working with an independent specialist insurance and reinsurance broker. With a strong global footprint and an inclusive, collaborative culture, this firm offers an exciting opportunity for a technically strong Client Services Technician to join their dynamic Non-Marine division in London.
This role will sit within a highly experienced client services team that supports broking operations across a range of specialty lines including Financial Lines, Construction, Casualty, Property and Renewables. The successful individual will act as a key technical support across global business units, working closely with broking teams and international offices to deliver high-quality service and documentation. This is an ideal opportunity for someone who thrives in a high-paced environment and is passionate about technical delivery, stakeholder collaboration and global client engagement.
What will you be doing?
- Provide technical support to broking teams globally, including preparation of renewal statistics and placement documentation
- Produce and review client and market documentation (slips, endorsements, debit/credit notes, evidence of coverage) with a strong understanding of contract wordings and clauses
- Ensure compliance with Contract Certainty, regulatory frameworks and internal process requirements
- Maintain accurate records within internal systems and broking platforms
- Submit slips and LPANs to XIS Bureau and use key London Market systems such as the IMR and Lineage portals
- Respond to global client queries and data requests in a timely and professional manner
- Build relationships with clients, brokers, and market representatives to ensure seamless service delivery
- Support ongoing review of service standards to continually enhance client satisfaction
What do you need to apply to this role?
- Prior experience in a similar technical role within the London insurance market (non-marine classes preferred)
- Intermediate knowledge of the (re)insurance market and placement processes
- Strong documentation and compliance focus with high attention to detail
- Excellent communication and interpersonal skills
- Ability to prioritise and manage multiple workstreams under pressure
- Working knowledge of London Market processes and platforms (e.g. XIS, IMR, Lineage)
- Progression towards CII qualification is advantageous
- Proficiency in Microsoft Excel
Client Services Associate employer: Angove Partners
Contact Detail:
Angove Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Associate
✨Tip Number 1
Familiarise yourself with the key London Market systems mentioned in the job description, such as XIS, IMR, and Lineage. Having hands-on experience or even a basic understanding of these platforms can set you apart from other candidates.
✨Tip Number 2
Network within the London insurance market to build relationships with professionals in the field. Attend industry events or join relevant online forums to connect with potential colleagues and gain insights into the company culture at Angove Partners.
✨Tip Number 3
Brush up on your knowledge of non-marine classes and the specific documentation processes involved. Being able to discuss these topics confidently during an interview will demonstrate your technical expertise and commitment to the role.
✨Tip Number 4
Prepare to showcase your communication and interpersonal skills by thinking of examples where you've successfully collaborated with teams or clients. This role emphasises stakeholder engagement, so being able to articulate your experiences will be crucial.
We think you need these skills to ace Client Services Associate
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and requirements. Highlight your relevant experience in technical roles within the insurance market, especially focusing on non-marine classes.
Tailor Your CV: Customise your CV to reflect your experience in client services and technical support. Emphasise your knowledge of London Market processes and any relevant documentation skills, ensuring you align your qualifications with the job's requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the insurance industry. Mention specific examples of how you've successfully managed multiple workstreams under pressure and your commitment to high-quality service delivery.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors or inconsistencies. Ensure that your documents are clear, concise, and free from typos, as attention to detail is crucial in this role.
How to prepare for a job interview at Angove Partners
✨Showcase Your Technical Knowledge
Make sure to highlight your understanding of the (re)insurance market, especially in non-marine classes. Be prepared to discuss specific examples from your previous roles that demonstrate your technical expertise and familiarity with documentation processes.
✨Demonstrate Attention to Detail
Given the importance of compliance and accuracy in this role, be ready to provide examples of how you've maintained high standards in documentation and compliance in past positions. This will show your potential employer that you can handle the meticulous nature of the job.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to manage multiple workstreams under pressure. Think of scenarios where you successfully navigated challenges in client services or documentation, and be ready to share those experiences.
✨Build Rapport with Interviewers
Since relationship-building is key in this role, practice engaging with your interviewers. Show your excellent communication skills by asking insightful questions about the company culture and team dynamics, which will also demonstrate your interest in collaboration.
