At a Glance
- Tasks: Provide top-notch customer support and assist with sales administration.
- Company: Join a leading company in innovative heating solutions since 1958.
- Benefits: Part-time hours, competitive salary, and full training provided.
- Other info: Great opportunity for growth in a supportive team environment.
- Why this job: Make a real impact by helping customers find the best products.
- Qualifications: Customer service experience and a passion for helping others.
The predicted salary is between 22600 - 28400 £ per year.
Location: West Molesey, Surrey (office based)
Working hours: 20-25 per week (across five days)
Salary: £28,392 (FTE)
About Us
Since 1958, Anglo Nordic have been supplying innovative heating components and solutions to original equipment manufacturers, stockists and distributors in the heating, oil, and gas sectors. We pride ourselves on a total commitment to customer service and technical support whilst making sure our processes are both clean and efficient.
The Role
We have an exciting opportunity for a part time Customer Support & Sales Administrator to provide high level administrative support to our customer service department. The ideal candidate will be a personable individual who thrives in providing a high level of customer service. They will have previous customer service and B2B sales experience from either a trade or equivalent retail background and be confident in communicating with customers by both telephone and email. Previous experience of working within an internal sales office is not necessary as full training will be given to the successful candidate.
Core Responsibilities:
- Processing and checking customer orders
- Advising customers on the best product based on their needs and business objectives
- Generating sales quotes
- Collaborating with colleagues to ensure orders are processed correctly to completion
- Providing order updates to customers via email and phone
- Communicating with suppliers to ensure timely delivery
- Building rapport with customers via regular, proactive communication
- Identifying opportunities for upselling and business development
Skills & Experience:
- Previous experience of working within a sales role in a similar sector
- Clear and articulate communicator
- Excellent interpersonal skills
- Collaborative approach to working within a team
- Passionate about providing quality customer service
- Strong organisation and time management skills
- Detail oriented, with a high level of accuracy
- PC literate with a good working knowledge of MS office
- Previous experience of working with Sage 200 desirable
If you have a positive attitude, strong customer focus, and a desire to make a difference in a growing business, this could be your perfect fit.
Locations
Customer Support & Sales Administrator in Surrey, West Molesey employer: Anglo Nordic
At Anglo Nordic, we foster a supportive and collaborative work environment where our employees are valued and encouraged to grow. Located in West Molesey, Surrey, we offer flexible part-time hours that allow for a healthy work-life balance, alongside comprehensive training and development opportunities to enhance your skills in customer service and sales. Join us and be part of a dedicated team committed to delivering exceptional service in the heating industry, while enjoying the benefits of a friendly office culture and competitive salary.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support & Sales Administrator in Surrey, West Molesey
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Anglo Nordic. Understand their products and values so you can show them you're genuinely interested in what they do.
✨Tip Number 2
Practice your communication skills. Since this role involves a lot of customer interaction, try role-playing common customer scenarios with a friend. This will help you feel more confident when speaking with customers.
✨Tip Number 3
Show off your organisational skills! Be ready to discuss how you manage your time and tasks effectively. Maybe share a story about a time you juggled multiple responsibilities successfully.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Customer Support & Sales Administrator in Surrey, West Molesey
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service and sales experience, and don’t forget to mention any relevant software knowledge, like MS Office or Sage 200.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your personality and explain why you’re passionate about providing top-notch customer service. Make it clear how your background aligns with the role.
Be Clear and Concise:When filling out your application, keep your language clear and to the point. Avoid jargon and make sure your key achievements stand out. We want to see your strengths without wading through unnecessary fluff!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Anglo Nordic
✨Know the Company Inside Out
Before your interview, take some time to research Anglo Nordic. Understand their products, values, and commitment to customer service. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience that highlight your customer service skills. Think of specific situations where you went above and beyond for a customer or resolved a challenging issue. This will demonstrate your ability to thrive in a customer-focused environment.
✨Practice Clear Communication
Since the role involves communicating with customers via phone and email, practice articulating your thoughts clearly. You might even want to do a mock interview with a friend to refine your communication style and ensure you come across as personable and professional.
✨Be Ready to Discuss Sales Opportunities
Brush up on your upselling techniques and be prepared to discuss how you can identify opportunities for business development. Think about how you can contribute to the sales aspect of the role and bring value to the team.
