Passenger Transport Supervisor in London

Working as an individual or as part of a multi-disciplined team, provide a supervisory function to ensure all Passenger Transport Buses operate in a safe and compliant manner.

Ensuring all PSV Drivers and Passenger Assistants are suitably trained and work in line with providing a safe and efficient service to the various groups of vulnerable residents/children from the Borough.

Be accountable for service quality, supervise staff and support colleagues to ensure excellent customer service and value for money, liaise with representatives in your area where service level agreements and contractual agreements are in place.

Receive and respond to enquiries from Members, Partners and the community and ensure satisfactory service resolution, and ensure that the Passenger Transport service health and safety objectives and responsibilities including inspections and risk assessments are completed and reviewed.

Ensure that the service is provided in line with Council Policy, relevant Legislation and best practice.

• Special requirements for this post
• To assist in the delivery of safe, reliable, cost effective & customer focused service by undertaking supervisory and operational duties
• To be responsible for leading your own team and to undertake a range of tasks, in the interest of service delivery.
• To perform duties as driver, passenger attendant or coach driver where there is operational need to ensure service delivery
• Responsible for all line management responsibilities for the staff within your area of responsibility.

This includes but not limited to regular supervision, annual appraisals, sickness monitoring and reporting, return to work interviews, personal development conversations, referrals to occupational health and the management of this process.

Responsible for identifying, reporting, and challenging performance issues with staff within your team in line with HR policies and procedures.

• To ensure sufficient vehicles available for daily service & to operate the maintenance schedule provided by workshops, issuing vehicle packs, keys & paperwork.
• Take responsibility for all stock for stores and operational equipment.
• To support the service in the development and delivery for a range of services against agreed schedules and programmes of work.
• Provide and maintain details of incidents, accident investigations and complaints or other feedback from the public.
• Ensure service delivery is optimised by proactively liaising with other departments, sections and partners to create close working relationships.
• Respond to new legislation and adapt services as necessary to meet new challenges.
• Carry out regular appraisal of staff under your supervision within timescales provided and in accordance with the Council's staff development policy and procedures.
• Undertake training of staff where applicable.
• To support and assist with day-to-day safety audits where required on the vehicles in use.
• Complete documents relating to the role of the post e. g. daily records, defects of vehicles, schedules of passengers.
• Represent The Council and Passenger Transport Service within the community and at resident groups such as public forums.
• Be a key contact with the community and our customers for the service, listening to customers feedback, concerns and suggestions and using this to improve how we deliver our services, with support from the Service Manager.
• Work flexibly during adverse weather as instructed by management.

Barking & Dagenham is changing. It Starts Here.

Think you know Barking and Dagenham?

Think again.

While this small corner of east London might have a reputation for needing development, scratch beneath the surface and you'll find active communities and a place that consistently punches above its weight.

The borough is changing - and changing for the better.

And It Starts Here.

Yes, the borough has its challenges.

But it's on the cusp of something exciting.

With one of the youngest populations in the country, ambitions are high and rightly so. 98% of our schools are rated Good or Outstanding and every year more of our talented teenagers get into Russell Group Universities and hotly sought after apprenticeship schemes.

We have award winning parks, centuries old manor houses full of relics and artifacts you can go and see, and the ruins of one of Anglo-Saxon England's most powerful and wealthiest religious sites.

We're even bringing beavers and white storks to the borough to help rewild the local landscape and boost biodiversity.

Over the past few years, we've been working hard to improve how we deliver services and support our community.

From tackling inequality to making sure our services are the best they can be, we're focused on what matters most to local people.

We're creating the conditions for people to thrive - so everyone can enjoy a good quality of life, feel proud to call this place home, and be part of something bigger. #It Starts Here - with our streets, our schools, our neighbourhoods.

And with your application to join our determined team who are passionate about doing what's best for the future of Barking and Dagenham.

As an Investors in People Gold Award employer, we're serious about supporting our staff.

From flexible working, professional training and career development to wellbeing initiatives, we want our people to feel valued and supported in everything they do.

Our values, known as

• DRIVE, shape how we work: Deliver our best every day - and do what we promise
• Respond in a prompt, positive way to our community's needs
• Inspire others with our attitudes and actions
• Value people for who they are and what they can do
• Engage with others to improve our resilience and flexibility

We're proud to be an equal opportunity employer and welcome applications from people of all backgrounds and experiences.

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