At a Glance
- Tasks: Support partnerships and manage jewellery stock requests with precision and clarity.
- Company: Join De Beers, a leader in luxury diamond jewellery with a rich heritage.
- Benefits: Enjoy 25 days holiday, free meals, gym access, and mental health support.
- Other info: Opportunities for growth in a supportive and inclusive environment.
- Why this job: Be part of a dynamic team driving exceptional service in the luxury sector.
- Qualifications: Strong admin skills, attention to detail, and experience in luxury retail preferred.
The predicted salary is between 30000 - 40000 € per year.
De Beers London is the ultimate diamond jewellery Maison, globally recognised for its leadership and expertise in diamonds. As a challenger in the fine and high jewellery landscape, we offer a distinctive and unparalleled connection to the source, setting us apart with our unique diamond-first approach.
The Purpose
The Partnership & Client Support Administrator ensures fast, accurate and reliable support across all wholesale and partnership activities. You will manage Fine and High Jewellery stock requests, provide clear product availability and lead-time updates and maintain visibility of all partnership allocations. Working closely with Partnerships, Commercial, Supply Planning and Special Orders, you’ll keep information flowing, systems updated and requests moving. Through precise data handling, proactive communication and strong organisational discipline, you’ll help drive seamless operations and exceptional service across global markets.
Main Responsibilities
- Manage Fine and High Jewellery stock requests, providing accurate availability, alternatives and lead times.
- Maintain clear communication between Partnerships, Commercial, Supply Planning and Special Orders.
- Keep allocation trackers and partnership data accurate, organised and up to date.
- Process component, accessories and FYF order requests in line with agreed timelines.
- Respond promptly to Partnership and Commercial queries, escalating where needed.
- Produce weekly visibility reports for all markets, ensuring clarity on allocations and lead times.
- Support accurate data entry for global Special Orders and Aftersales.
- Complete essential administrative tasks that ensure smooth departmental operations.
- Contribute to the development and rollout of Salesforce workflows to replace manual processes.
- Track global Client Support progress, maintaining clear visibility for the Client Support Manager and Service Centre team.
- Ensure timely handover of Special Orders to the relevant teams.
- Maintain organised Service Centre data to support efficient system updates and logistics preparation.
- Provide cover for Client Support, Special Orders and Aftersales during periods of absence.
What You’ll Do
- Act Like an Owner: Take responsibility for the accuracy, timeliness and clarity of all partnership-related data and communications.
- Create Clarity: Ensure all updates, trackers, reports and communications are precise, structured and easy for others to act on.
- Empower Teams: Work collaboratively with colleagues across Partnerships, Commercial, Supply Chain, Special Orders and Aftersales.
- Succeed Together: Contribute positively to a dependable, organised and service-driven support function.
- Challenge Conventions: Identify opportunities to streamline processes, improve data accuracy and enhance operational efficiency.
Who You Are
- Strong administrative experience, ideally within luxury retail, wholesale, jewellery or a high-value goods environment.
- Excellent organisational discipline with the ability to manage multiple workflows accurately and at pace.
- High attention to detail with a consistent commitment to data accuracy and structured communication.
- Confident communicator who builds trust with cross-functional teams and external partners.
- Comfortable working with product data, lead times, pricing and allocation processes.
- Analytical thinker who tracks progress, identifies issues early and escalates effectively.
- Adaptable, solutions-oriented and dependable in a fast-paced environment.
- Proficient in Excel and Microsoft Office, with readiness to learn new systems and tools.
- Experience with Salesforce or similar workflow-based systems is advantageous.
- Driven by continuous improvement, consistently seeking to elevate accuracy, efficiency and service quality.
Benefits
- A great working environment
- Fantastic pension scheme
- 25 days of holiday + bank holidays with the opportunity to buy or sell 5 more days
- Mental health is a top priority for De Beers Group - we offer free subscription to Headspace and have mental health first aider
- Employee share schemes
- Free breakfast & lunch at onsite restaurant
- Free onsite gym
- Flexible benefits package
Who we are
De Beers Group is a company with a rich history and a sparkling future. Since 1888 our experts have searched the world for nature’s most precious gem. Our diamonds bring beauty to the world. But we think they can do so much more. We want our diamonds, and our business, to make life brilliant – for our people, our customers and the world around us.
Safety
Safety first is a way of life for us. We are unconditional about the safety, health and well-being of our colleagues, at work and at home, and about that of the communities where we work.
Inclusion & Diversity
We are committed to promoting an inclusive and diverse workplace where we value and respect every colleague for who they are. We provide equality of opportunity to enable everyone to fulfil their potential.
Building Forever
Sustainability is at the heart of our decision-making – it is how we do business. Building Forever is key to our purpose as it represents our ambitious and holistic sustainability framework and is central to our ability to deliver long-term value to our communities and partners.
Successful candidates will be required to complete background screening which may include a criminal check and validation of qualifications.
Partnership and Client Support Administrator employer: Anglo American / De Beers Group
De Beers London is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and professional growth. With benefits such as a fantastic pension scheme, generous holiday allowance, and a commitment to mental health, employees thrive in an environment that values collaboration and innovation. Located in the heart of London, De Beers provides unique opportunities to engage with luxury retail and high-value goods, making it an ideal place for those seeking meaningful and rewarding careers.
Contact Detail:
Anglo American / De Beers Group Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Partnership and Client Support Administrator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those connected to De Beers. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by researching De Beers' values and recent projects. Show us that you’re not just another candidate; you’re genuinely interested in what we do and how you can contribute.
✨Tip Number 3
Practice your communication skills! As a Partnership and Client Support Administrator, clear communication is key. Role-play common interview questions with a friend to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining the De Beers family.
We think you need these skills to ace Partnership and Client Support Administrator
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Partnership and Client Support Administrator role. Highlight your relevant experience in luxury retail or high-value goods, and show us how your skills align with our diamond-first approach.
Show Off Your Organisational Skills:We love a candidate who can juggle multiple tasks! In your application, give examples of how you've managed workflows and maintained accuracy under pressure. This will demonstrate your strong organisational discipline, which is key for this role.
Communicate Clearly:Since clear communication is vital for this position, make sure your application reflects that. Use straightforward language and structure your thoughts well. This will help us see your commitment to clarity and precision right from the start.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at De Beers.
How to prepare for a job interview at Anglo American / De Beers Group
✨Know Your Diamonds
Familiarise yourself with De Beers' diamond collections and their unique selling points. Understanding the brand's diamond-first approach will help you articulate how your skills can support their mission during the interview.
✨Master the Details
Given the emphasis on data accuracy and clear communication, practice discussing your previous experiences with data management. Be ready to share specific examples of how you've maintained organisation and precision in past roles.
✨Showcase Your Team Spirit
Highlight your collaborative skills by preparing examples of how you've worked effectively with cross-functional teams. De Beers values teamwork, so demonstrating your ability to empower others and contribute positively will set you apart.
✨Be Solutions-Oriented
Think about times when you've identified inefficiencies or proposed improvements in processes. Be prepared to discuss how you can bring this mindset to De Beers, especially regarding the transition to Salesforce workflows.
