Head of Commercial Performance and Excellence

De Beers London is the ultimate diamond jewelry Maison, globally recognised for its leadership and expertise in diamonds. As a challenger in the fine and high jewellery landscape, we offer a distinctive and unparalleled connection to the source, setting us apart with our unique diamond‑first approach. A destination for those seeking the most extraordinary diamond jewellery, De Beers London delivers identifiable, ultra‑desirable creations alongside unforgettable service and experiences. Our high jewellery collections showcase the pinnacle of artistry and craftsmanship, celebrating the rarest diamonds through innovative and breathtaking designs.

The Head of Commercial Development & Excellence is responsible for creating the conditions to achieve the highest standards of commercial excellence, aligned with the Maison’s strategic priorities. This senior leadership role contributes to the strategic roadmap and oversees large‑scale, cross‑functional, and international projects, ensuring alignment toward shared objectives with Retail Excellence at the core of all initiatives. The role leads the global commercial excellence strategy to elevate retail capabilities and drive operational excellence across DBL’s retail and wholesale network.

• Performance Analysis & Optimization: Lead the commercial performance team to deliver data‑driven insights, diagnose performance gaps, and recommend corrective actions. Embed a culture of continuous performance dialogue through real‑time KPI monitoring, intelligent benchmarking, and proactive performance management. Ensure adoption of global dashboards and KPIs, allowing limited local customisation while maintaining global comparability. Partner with Market leaders to adapt strategies to local market needs.
• Retail Standards & Operational Excellence: Define and implement standardised commercial operating models and guidelines to ensure excellence across all stores. Drive operational consistency and continuous improvement initiatives to optimise in‑store performance and deliver a seamless customer experience. Champion best practices and systems that elevate brand experience and reinforce customer‑centricity at every touchpoint.
• Strategic Leadership & Communication: Act as a trusted advisor to commercial leadership, aligning operational execution with strategic objectives to accelerate growth. Partner with regional Market leaders as a peer‑level coach to lead continuous improvement initiatives. Coordinate global commercial plan roll‑out, follow‑up, and communication.
• Training & Capability Building: Oversee inspiring retail training program offerings, fostering a culture of learning, growth and performance. Equip store management and sales teams with the skills and capabilities required to exceed commercial targets and uphold brand standards.

• Act Like an Owner: Take full responsibility of retail excellence, ensuring strategy and vision align with overarching business goals.
• Create Clarity: Clearly define objectives, expectations, and standards. Communicate effectively to ensure alignment and understanding across global teams.
• Empower Teams: Foster a collaborative environment where team members are encouraged to innovate and take ownership of their work. Support and enable colleagues to perform at their best.
• Succeed Together: Build strong cross‑functional relationships to ensure cohesive and successful execution of initiatives.
• Challenge Conventions: Continuously seek and implement innovative solutions striving for excellence. Be open to new ways of thinking and encourage creativity within the team.

• Strong cultural awareness and ability to operate effectively in a global environment.
• Innovative mindset with a focus on continuous improvement.
• Proven track record in leading multi‑market retail excellence initiatives.
• Exceptional analytical, strategic thinking, and project management skills.
• Collaborative leadership style with the ability to influence and lead transversally.

• A great working environment
• Fantastic pension scheme
• 27 days of holiday + bank holidays with the opportunity to buy or sell 5 more days
• Mental health is a top priority for De Beers Group – we offer free subscription to Headspace and have a mental health first aider
• Employee share schemes
• Free breakfast & lunch at onsite restaurant
• Free onsite gym
• Flexible benefits package

De Beers Group is a company with a rich history and a sparkling future. Since 1888 our experts have searched the world for nature’s most precious gem. Our diamonds bring beauty to the world. But we think they can do so much more. We want our diamonds, and our business, to make life brilliant – for our people, our customers and the world around us.

Safety first is a way of life for us. We are unconditional about the safety, health and well‑being of our colleagues, at work and at home, and about that of the communities where we work. We aim to lead the industry by investing in innovation to protect people, who are at the heart of our business. Our high performing teams take accountability for their own and others’ actions, work collaboratively, and always show care and respect.

We are committed to promoting an inclusive and diverse workplace where we value and respect every colleague for who they are. We provide equality of opportunity to enable everyone to fulfil their potential.

Sustainability is at the heart of our decision-making – it is how we do business. Building Forever is key to our purpose as it represents our ambitious and holistic sustainability framework and is central to our ability to deliver long‑term value to our communities and partners.

Successful candidates will be required to complete background screening which may include a criminal check and validation of qualifications.