Residential Operations Manager in Kingswood

Are you passionate about making a difference in the lives of residents and leading a dedicated team? We are seeking a dynamic and experienced Operations Manager to join our Residential Leadership Team at Newmarch House, Kingswood. This role is pivotal in ensuring the operational effectiveness and efficiency of our home, delivering the highest levels of care and wellbeing for our customers.

This is a full-time permanent role based in Newmarch House, Kingswood.

Key Responsibilities (not limited to)

• Customer Engagement & Wellbeing: Support the Residential Manager in the effective management and resolution of resident complaints while contributing to resident wellbeing and satisfaction. In collaboration with the Residential Manager, develop and implement strategies informed by resident surveys and feedback to address care and service concerns, improve resident experiences, and enhance overall wellbeing.
• Commercial Management: Manage all non-clinical administrative and commercial functions to achieve key Home performance indicators, including occupancy, revenue and expenditure budgets, and care minute targets. Monitor performance outcomes and implement appropriate control measures and corrective actions to address adverse trends, risks, and variances against agreed targets.
• People Leadership: Lead, coach, and manage an engaged and high-performing team, fostering a culture of accountability, collaboration, and continuous improvement. Uphold Anglicare’s Vision, Mission, and values while encouraging strong teamwork and positive working relationships across all areas of the Home.
• Workforce Management: Effectively manage complex workforce rosters, annual leave, sick leave, agency utilisation, and contingency planning to ensure alignment with Home Service Level Targets (SLTs). Ensure the accurate and timely completion of HR and payroll processes, and work closely with the Residential Manager to conduct annual performance reviews, identify development opportunities, and support succession planning initiatives.
• Compliance & Quality Assurance: Adhere to Anglicare’s policies, procedures, legislative requirements, and quality standards while championing a culture of compliance and continuous improvement. Maintain accurate staff compliance records and contribute to a safe, healthy, and compliant workplace environment.

Key Skills

• Excellent interpersonal skills with the ability to communicate at all levels.
• Financial acumen and understanding of commercial drivers within aged care space.
• Meticulous attention to detail.
• Experience in managing large complex rosters, preferably within an aged care setting.
• Ability to manage work efficiently and effectively.
• Leadership skills to build trust, coach, and engage the team.
• Decision-making skills within the area of responsibility.

About you

• Demonstrated experience in a senior administrative and/or management role.
• Experience with rostering and associated systems.
• Proven track record of successful KPI management.
• Experience managing budgets and commercial KPIs.
• Experience in managing complex rosters and diverse workforce teams.
• Familiarity with HRIS, payroll, time management, and financial systems.
• Experience managing a team and fostering a growth mindset.

Why Anglicare?

For 170 years Anglicare has been serving those in need - providing care to older people and services to the vulnerable. Today we employ 6,000 staff and are blessed to serve alongside 1,500 volunteers. We provide meaningful opportunities and choice, both for the individuals and communities we support and the dedicated people here who make it happen.

At Anglicare, you’ll get the security, stability and opportunities that come with a strong, well-established organisation that’s ready for the future. You’ll belong to a community of kind, humble and respectful people of all faiths and backgrounds. You will also be supported to gain new knowledge, deepen your experience and expertise, and shape a rewarding career.

On top of that, here are just some of the tangible benefits you will enjoy in a career with us:

• Flexible work options to get the most out of work and life
• Increase your take-home pay with salary packaging
• Ongoing professional development and leadership training to advance your career
• Exclusive discounts to over 400 retailers
• Employee Assistance Program and Fitness Passport with discounts to over 800 gyms for you and your family

Your rewards and benefits

We believe that caring for others starts with caring for our people. Because you put so much heart into helping the most vulnerable in our community, we're committed to supporting you to thrive both professionally and personally. Here, we recognise that meaningful work deserves meaningful support. So, we've designed a comprehensive package of rewards and benefits that reflect our values and make a real difference to your life. We support your career by investing in your growth, balance and security through professional development opportunities. We also offer competitive salary packaging, wellbeing programs and generous discounts for you and your family.

Salary Packaging

Pay less tax on your income and increase your take-home pay! With salary packaging, up to $15,900 of your income is tax free. You can also spend up to $2,650 on accommodation, meals and entertainment… tax free!

Employee Assistance Program

At Anglicare, we care about your mental wellbeing, both at work and at home. Our confidential Employee Assistance Program provides free counselling as you need it.

Employee Referral Program

Be rewarded with a $1,200 incentive every time you help us find the right person for a permanent role! Simply go to our careers page, refer a friend for a permanent role, and if they're hired, you’ll receive an additional $1,200 (taxable) payment when they reach six months of service.

Formal Recognition

The Performance Review process supports your professional goals through ongoing conversations and feedback from your manager. Your Annual Review Conversation provides an opportunity to formally recognise and reward outstanding performance through career progression, skill development and secondment.

All applicants will receive a response.

Anglicare is as wonderfully diverse as the customers and communities we support. While we are guided by our Christian-based values, our team includes people of all faiths and backgrounds who share our commitment to serving others, and we value the diverse perspectives they bring.

We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, genders, abilities and cultural backgrounds.

Please note that successful completion of background checks and NDIS Worker Screening Check Clearance may be required as part of the employment process for this role.

Application Close Date: August 09, 2026

Do you want a career that means more? We bring the strength, the support and the strategy to make it happen. At Anglicare, we’re building a future where every voice counts.

We celebrate diversity, champion equity, and foster a culture of belonging - because your unique perspective helps shape stronger communities.

Joining our team means becoming part of a values-led community, committed to transforming lives across aged care, housing, mental health, disability and family services. Here, you'll find the stability and support to build a meaningful career while making a positive impact in the lives of our society’s most vulnerable people. Because your passion for helping others deserves a home where it can truly flourish. Anglicare is where you can do the best work of your life.