Are you a people-focused professional with excellent communication skills? Do you thrive in a role where you can make a real difference to residents while ensuring smooth project delivery? If so, we have the perfect opportunity for you! We are currently seeking a dedicatedResident Liaison Officer (RLO)to join our growing team, supporting our window servicing projects and helping us maintain strong relationships with residents and stakeholders. As a leading commercial window servicing company, we work with both businesses and residential buildings to deliver high-quality repairs, replacements, and maintenance. In this role, you will act as the key point of contact between our company, residents, and stakeholders—ensuring clear communication, minimising disruption, and providing outstanding support throughout the project lifecycle. Key Responsibilities Act as the main liaison between residents and the project team. Inform residents about upcoming work, schedules, and any potential disruptions. Handle queries, concerns, and complaints in a professional manner. Ensure access arrangements are in place for window installations and repairs. Identify and assist vulnerable residents who may need additional support. Conduct site visits and monitor resident satisfaction. Keep accurate records of interactions, feedback, and issues. What We're Looking For Previous experience in a Resident Liaison, Customer Service, or Tenant Support role. Strong communication and problem-solving skills. Ability to build positive relationships with residents and project teams. Knowledge of social housing, construction, or property maintenance (preferred). A proactive and empathetic approach to customer care. Full UK driving license What We Offer Competitive Salary Pension 31 days holiday, including Bank holiday, increasing to 33 days after 2 years, plus have your birthday off Car Allowance Paid time off annually to volunteer Comprehensive health
Resident Liaison Officer employer: Anglian
At Anglian Home Improvements, we pride ourselves on being the UK's leading home improvement business, offering a dynamic and rewarding environment for our Conservatory Design Sales Executives. With industry-leading training, ongoing support, and the freedom to manage your own schedule, you can thrive in a culture that values craftsmanship and exceptional customer service. Join us to enjoy uncapped earnings potential while working with high-quality British-made products and contributing to a diverse and inclusive workplace.
