At a Glance
- Tasks: Help customers, build relationships, and turn enquiries into sales opportunities.
- Company: Join a growing team focused on customer satisfaction and service excellence.
- Benefits: Competitive salary, 31 days holiday, health benefits, and employee discounts.
- Other info: Enjoy a dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real impact by delivering excellent customer service in a fast-paced environment.
- Qualifications: Experience in customer service or sales, strong communication skills, and attention to detail.
The predicted salary is between 38250 - 46750 £ per year.
Sales and Service Advisor
Do you enjoy helping customers, building relationships and turning enquiries into sales opportunities?
We're looking for a motivated and customer-focused
Sales and Service Advisor to join our growing team.
This is a varied role combining customer service, sales support and quotation management, helping customers find the right repair and maintenance solutions while maximising commercial opportunities.
As the first point of contact for inbound enquiries, you'll provide an outstanding customer experience, prepare quotations, identify customer needs, and confidently upsell and cross-sell relevant services to drive revenue and customer satisfaction.
Key Responsibilities
- Handle inbound customer enquiries via phone, email and online channels.
- Prepare accurate quotations for repair, maintenance and service work.
- Identify opportunities to upsell and cross-sell products and services.
- Follow up quotations to convert enquiries into booked work.
- Build strong customer relationships through excellent service and communication.
- Coordinate with internal teams to ensure timely and efficient service delivery.
- Maintain accurate customer records and job information.
- Support business growth by maximising every customer interaction.
What We're Looking For
- Experience in customer service, internal sales, sales administration, telesales, account management or service coordination
- A confident communicator with strong telephone and relationship-building skills.
- Commercially minded with the ability to identify sales opportunities.
- Experience producing quotations, estimates or sales proposals would be advantageous.
- Strong organisational skills and attention to detail.
- Comfortable using CRM systems and Microsoft Office applications.
Why Join Us?
- Competitive Salary
- 31 Days holiday per annum, including Banks Hols, increasing to 33 days with service, plus your birthday off annually
- Comprehensive health & well-being benefits including access to in-house occupational health & well-being resources, discounted gym memberships, employee assistance programme & mental health resources
- Heavily discounted employee purchase scheme on all Company products
- Group perks & discounts on most major high street retailers including food shopping, days out, cinema, theatre, dining, mobile phones
If you're passionate about delivering excellent customer service, enjoy sales conversations and thrive in a fast-paced environment, we'd love to hear from you.
Key Search Terms
Sales Advisor, Customer Service Advisor, Internal Sales, Sales Support, Service Advisor, Quotation Administrator, Customer Success, Upselling, Cross-selling, Account Management, Estimator, Repairs, Maintenance, Customer Care, Contact Centre, Inbound Sales.
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Sales And Service Advisor in Norwich employer: Anglian
Safestyle is an exceptional employer that prioritises the growth and success of its sales consultants through comprehensive training and ongoing support. With a strong emphasis on work-life balance, our flexible field-based roles allow you to manage your own schedule while enjoying uncapped earning potential. Join our friendly team and be part of a trusted brand that values ambition and results-driven individuals.
StudySmarter Expert Advice🤫
We think this is how you could land Sales And Service Advisor in Norwich
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Sales And Service Advisor at Anglian, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Anglian. Tailor your message to explain why you’re drawn to them and how you can contribute as a Sales And Service Advisor. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Sales And Service Advisor in Norwich
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Anglian:When writing your cover letter, make sure to tailor your message specifically for Anglian. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Anglian
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Anglian that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Anglian that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Anglian’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
