Customer Service Advisor (On-site)

As a Customer Service Advisor, you will play a pivotal role in ensuring our customers receive top-notch service. Your responsibilities will include:

• Customer Interaction: Engage with customers via various channels, including phone, email, and live chat, to address inquiries, resolve issues, and provide assistance.

• Problem Solving: Analyse customer concerns and proactively identify solutions, demonstrating excellent problem-solving skills to enhance customer satisfaction.

• Product Knowledge: Develop a deep understanding of our products and services to effectively guide customers through their queries and provide accurate information.

• Communication Skills: Exhibit outstanding communication skills, both written and verbal, to convey information clearly and professionally.

• Team Collaboration: Collaborate with colleagues to share insights, contribute to a positive team environment, and collectively achieve service excellence.

Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced, vibrant environment? If so, we have the perfect opportunity for you! We are actively seeking a dedicated and enthusiastic Customer Service Advisor to join our growing team., * Previous experience in a customer service role is preferred but not mandatory.

• Strong communication skills and the ability to empathize with customers.

• Problem-solving aptitude and the capacity to think on your feet.

• Excellent organizational skills and attention to detail.

• A positive attitude and a commitment to delivering exceptional customer service.

• Well-being benefits such as your birthday off annually, discounted gym memberships, 24hr remote access to a doctor and on-line fitness classes

• Frequent internal Call Centre incentives and rewards

• Paid time off annually to volunteer

• A wide variety of retail, cinema, theatre, food shopping, eating in and out discounts and freebies

• Discounted staff purchase scheme