At a Glance
- Tasks: Be the go-to person for residents, ensuring smooth communication and project delivery.
- Company: Leading commercial window servicing company with a focus on quality and community.
- Benefits: Competitive salary, 33 days holiday, car allowance, and health perks.
- Other info: Join a supportive team with opportunities for continuous learning and growth.
- Why this job: Make a real difference in residents' lives while developing your career.
- Qualifications: Experience in customer service or tenant support, strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Are you a people-focused professional with excellent communication skills?
Do you thrive in a role where you can make a real difference to residents while ensuring smooth project delivery?
If so, we have the perfect opportunity for you!
We are currently seeking a dedicated Resident Liaison Officer (RLO)to join our growing team, supporting our window servicing projects and helping us maintain strong relationships with residents and stakeholders.
As a leading commercial window servicing company, we work with both businesses and residential buildings to deliver high-quality repairs, replacements, and maintenance.
In this role, you will act as the key point of contact between our company, residents, and stakeholders—ensuring clear communication, minimising disruption, and providing outstanding support throughout the project lifecycle.
Key Responsibilities
- Act as the main liaison between residents and the project team.
- Inform residents about upcoming work, schedules, and any potential disruptions.
- Handle queries, concerns, and complaints in a professional manner.
- Ensure access arrangements are in place for window installations and repairs.
- Identify and assist vulnerable residents who may need additional support.
- Conduct site visits and monitor resident satisfaction.
- Keep accurate records of interactions, feedback, and issues.
What We're Looking For
- Previous experience in a Resident Liaison, Customer Service, or Tenant Support role.
- Strong communication and problem-solving skills. Ability to build positive relationships with residents and project teams.
- Knowledge of social housing, construction, or property maintenance (preferred).
- A proactive and empathetic approach to customer care.
- Full UK driving license
What We Offer
- Competitive Salary
- Pension
- 33 days holiday, plus have your birthday off
- Car Allowance
- Paid time off annually to volunteer
- Comprehensive health & well-being benefits including cycle to work scheme, heavily discounted gym memberships and free access to mental health first aiders
- Heavily discounted group discount scheme on all products
- Group Perks and freebies on days out, cinema, theatre, eating in and out, mobiles phones, food shopping and most major high street retailers
- Opportunity to work with a forward-thinking and supportive team.
- Career development and continuous learning opportunities.
Take the next step in your career by applying today!
Important Information About Right to Work
We're delighted that you're considering joining our team.
For this role, applications will only be accepted from individuals who already have the right to work in the UK, or who can independently secure this right.
This position does not meet the Home Office requirements for employer visa sponsorship.
If you're unsure about your eligibility, you can find helpful information on the UK government website. Thank you for your understanding
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Resident Liaison Officer in Chelmsford employer: Anglian
Safestyle is an exceptional employer that prioritises the growth and success of its sales consultants through comprehensive training and ongoing support. With a strong emphasis on work-life balance, our flexible field-based roles allow you to manage your own schedule while enjoying uncapped earning potential. Join our friendly team and be part of a trusted brand that values ambition and results-driven individuals.
