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- Tasks: Visit customers, diagnose issues, and provide top-notch service for window and door installations.
- Company: Join a forward-thinking company that values teamwork and customer satisfaction.
- Benefits: Competitive salary, performance bonuses, 31 days holiday, and health perks.
- Why this job: Make a real difference by helping customers with essential home improvements.
- Qualifications: Experience in uPVC installation and excellent customer service skills required.
- Other info: Enjoy career development opportunities and a supportive team environment.
The predicted salary is between 28800 - 43200 ÂŁ per year.
Are you an experienced Window and Door Engineer who takes pride in their work? Do you have a passion for exceptional customer service? Are you someone who wants to get the job done right, first time every time? Do you have previous experience of uPVC installation and maintenance?
Our Window and Door Engineers are essential to efficiently & effectively assist our customers with any product and installation related maintenance for Anglian installed products covered by our 10-year warranty. We will provide all the tools and equipment that you will need to carry out this role including a van, PDA, mobile phone and tools.
Your duties will include:
- Visiting customer homes, identifying the fault and taking the appropriate action to rectify in line with our warranty and our quality standards
- To demonstrate & explain correct product care to customers
- Be customer focused and provide a high level of service to every customer
- Completing service calls as scheduled and in a timely manner using our, “Right First Time” approach, helping to reduce any cancelled appointments
- Accurate and timely completion of paperwork and regular updating of the supplied PDA device
You will need:
- Experience of uPVC installation and maintenance (or relevant qualification)
- Excellent customer service skills and experience in a customer facing environment
- Be able to work on your own initiative in a standalone field based role
- A willingness to travel as required and show flexibility within the working week
- Good time management skills
- Good communication skills
- A full driving license
What We Offer:
- Competitive basic salary and Performance related bonus
- Van (for business use only)
- 31 days holiday, increasing to 33 days after 2 years of service plus have your birthday off
- Paid time off annually to volunteer
- Comprehensive health and well-being benefits including cycle to work scheme, 24hr remote access to a doctor, heavily discounted gym memberships and free access to mental health first aiders
- Heavily discounted group discount scheme on all products
- Group Perks and freebies on days out, cinema, theatre, eating in and out, mobiles phones, a new car, food shopping and most major high street retailers
- Opportunity to work with a forward-thinking and supportive team.
- Career development and continuous learning opportunities
Our Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Company’s value of Succeed Together we are committed to Equality, Diversity and Inclusion. We recruit the best person for the job regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees.
Service Engineer in Basingstoke employer: Anglian
Contact Detail:
Anglian Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Engineer in Basingstoke
✨Tip Number 1
Get to know the company inside out! Research their values, products, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! Be ready to explain how your experience with uPVC installation and maintenance makes you the perfect fit for the role. Highlight specific examples where you've gone above and beyond for customers.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace Service Engineer in Basingstoke
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your experience with uPVC installation and maintenance in your application. We want to see how your skills align with what we need, so don’t hold back on sharing specific examples of your past work!
Customer Service is Key: Since we pride ourselves on exceptional customer service, be sure to include any relevant experiences where you’ve gone above and beyond for customers. This will show us that you’re a great fit for our team!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so make sure your skills and experiences shine through without unnecessary fluff.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Anglian
✨Know Your Stuff
Make sure you brush up on your uPVC installation and maintenance knowledge. Be ready to discuss specific experiences where you’ve successfully resolved issues or completed installations. This will show that you’re not just familiar with the work, but that you take pride in doing it right.
✨Customer Service is Key
Since this role heavily focuses on customer interaction, prepare examples of how you've provided exceptional service in the past. Think about times when you went above and beyond for a customer and be ready to share those stories during the interview.
✨Demonstrate Your Initiative
This job requires someone who can work independently. Be prepared to talk about situations where you took the initiative to solve a problem or improve a process. Highlighting your ability to manage your time effectively will also be a big plus.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, team dynamics, or the tools you'll be using. This shows your genuine interest in the role and helps you determine if it’s the right fit for you.
