At a Glance
- Tasks: Support office operations, deliver customer service, and contribute to sales across AVH Parks.
- Company: Join AVH Parks Ltd, part of the Anglian Water Group, managing 14 parks in the East.
- Benefits: Enjoy a competitive salary, private healthcare, generous pension, and flexible working culture.
- Other info: Work in a vibrant environment with opportunities for career advancement and wellbeing support.
- Why this job: Be part of a dynamic team that values customer satisfaction and personal growth.
- Qualifications: Strong communication, organisation skills, and experience in customer service or hospitality.
The predicted salary is between 28500 - 28500 £ per year.
Location: Wing Water Treatment Works, Rutland
Salary: £28,500 per annum
Permanent
This role supports a 7-day-a-week operation on a shift rota and will include working weekends and bank holidays.
AVH Parks Ltd, part of the Anglian Water Group, manages 14 parks across the East of England and East Midlands, offering outdoor recreation, leisure, activities, events, and commercial services. The Business Support and Sales Administrator plays a key role in supporting efficient office operations, delivering exceptional customer service, and contributing to sales and revenue generation across AVH Parks' services.
The post holder provides administrative support, manages customer enquiries, supports booking and sales processes, and ensures smooth front-end service delivery. Working as part of the Business Support & Sales team, the role contributes to a customer-focused, commercially minded culture across AVH Parks.
What will you be doing:
- Provide administrative support through tasks like data entry, document preparation, reporting, and general office duties.
- Handle financial processes such as billing and invoicing, maintain accurate records and systems, support internal communications and scheduling, and provide meeting minutes.
- Deliver outstanding customer service at all times, ensuring high levels of satisfaction.
- Support sales by handling enquiries with a solutions-focused approach and promoting services across multiple offerings.
- Identify upselling and cross-selling opportunities, track leads and conversions, and assist with campaigns and promotions.
- Manage the full customer journey from initial contact to post-booking, and produce sales reports as needed.
- Provide excellent customer service by responding promptly and professionally across multiple channels (phone, email, chat, and social media).
- Offer accurate information about activities, events, and bookings, while supporting customers through the booking process, including changes and payments.
- Engage proactively on social media to promote experiences, and maintain a consistently positive and professional attitude.
What does it take to be a Business Support and Sales Administrator:
- Excellent customer service and communication skills.
- Strong organisation and multitasking.
- Good IT proficiency (Microsoft Office, CRM, booking tools).
- Ability to work proactively and take initiative.
- Accuracy and attention to detail.
- Experience in cash handling or billing.
- Problem-solving abilities.
- Experience in leisure, hospitality, tourism.
We invest in our people - as a valued employee, you'll be entitled to:
- Personal private health care.
- Generous double match pension - contribute 7% and Anglian Water will contribute 14%, giving a total contribution of 21%.
- 24-hour Virtual GP service for you and your household.
- 26 days annual leave - rising with length of service and the ability to buy more.
- Life assurance (up to 8 x salary).
- Personal accident cover (up to 5 x salary).
- Excellent family friendly policies, such as 26 weeks full pay for maternity/adoption leave, as well as 4 weeks paid paternity/partner leave.
- Opportunity for shared parental pay.
- Bonus scheme.
- Flexible benefits and working culture to support your wellbeing and lifestyle.
Apply Now
Business Support Administrator in Wing employer: Anglian Water
AVH Parks Ltd, part of the Anglian Water Group, is an exceptional employer that prioritises employee wellbeing and growth. Located in the picturesque Rutland area, we offer a supportive work culture with flexible benefits, generous leave policies, and a commitment to personal development. As a Business Support Administrator, you'll play a vital role in enhancing customer experiences while enjoying a competitive salary and comprehensive health benefits.
StudySmarter Expert Advice🤫
We think this is how you could land Business Support Administrator in Wing
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues to let them know you're on the hunt for a Business Support Administrator role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Get social! Engage with companies you’re interested in on platforms like LinkedIn. Comment on their posts, share relevant content, and show your enthusiasm for their work. It’s a great way to get noticed!
✨Tip Number 3
Prepare for interviews by practising common questions related to customer service and sales support. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your skills effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at AVH Parks.
We think you need these skills to ace Business Support Administrator in Wing
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Business Support and Sales Administrator role. Highlight your customer service experience and any relevant administrative skills to show us you're the perfect fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re excited about this role and how your background aligns with our needs. Be genuine and let your personality come through!
Showcase Your IT Skills:Since the role requires good IT proficiency, mention any experience you have with Microsoft Office, CRM systems, or booking tools. We want to see that you can hit the ground running with our tech!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Anglian Water
✨Know the Company Inside Out
Before your interview, take some time to research AVH Parks Ltd and its services. Understand their mission, values, and the specific role of the Business Support and Sales Administrator. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Since this role heavily focuses on customer service, prepare examples from your past experiences where you delivered exceptional service. Think about how you handled difficult situations or went above and beyond for a customer. Be ready to discuss these scenarios during the interview.
✨Demonstrate Your Organisational Skills
As a Business Support Administrator, you'll need to juggle multiple tasks. Bring up specific instances where you've successfully managed your time and prioritised tasks. You could even mention tools or methods you use to stay organised, which will highlight your proactive approach.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with questions about the role, team dynamics, and company culture. This not only shows your interest but also helps you determine if the company is the right fit for you. Ask about their expectations for the role and how success is measured.
