At a Glance
- Tasks: Provide tech support and training to colleagues, resolving issues and enhancing their digital skills.
- Company: Join Anglian Water, a forward-thinking company that values collaboration and innovation.
- Benefits: Competitive salary, full-time hours, and opportunities for personal growth.
- Other info: Diverse work environment with travel opportunities and a supportive team culture.
- Why this job: Kickstart your IT career in a dynamic role where every day brings new challenges.
- Qualifications: Passion for technology, good communication skills, and a customer service mindset.
The predicted salary is between 30000 - 30000 £ per year.
Circa £30,000, salary depending on skills and experience
Permanent
Full time / 37 Hours a week
Peterborough, with travel to sites in the area.
Do you love helping people? Are you great at thinking on your feet and troubleshooting? Are you looking to start your career within an in-house IT Team?
As an IT Support Technician, you will play a vital role within Anglian Water's Tech Bar team, delivering a highly valued, people-focused technology support service to colleagues across our business. As a trusted first point of contact, you'll be instrumental in enabling our people to make the most of the digital tools available to them.
This is a dynamic and customer-centric role where no two days are the same. You will investigate and resolve incidents, but you'll do more than that; you'll be a digital advocate, using your knowledge and expertise to coach colleagues and build their confidence, helping them to develop the digital skills they need to exploit the technology that's available to them.
Our end user technical landscape is built upon Microsoft Technologies such as M365, Intune, Entra ID and Azure Virtual Desktop, so a good working knowledge of these products will be great, but not essential. You will be supporting colleagues who use a wide variety of applications across both Windows and Android operating systems.
Our workforce is diverse, and our people are hybrid workers - they work from our offices and operational sites as well as from their homes, or out in the field. This diversity brings a wide range of digital skill levels and unique challenges so the ability to empathise, communicate effectively and tailor your approach is crucial.
Whilst you will work closely with your immediate team members and lean on them for support when you need to, you are part of the wider Digital Data and Technology directorate so your ability to build relationships and collaborate positively will be key to your success.
Of course, the ability to investigate incidents and resolve them swiftly will be a big part of this role, but having an exploring mindset, a positive and fun outlook coupled with a can-do attitude and a willingness to get stuck in are what will really make a difference day to day.
What will you be doing?
- Providing face to face and remote support to colleagues which will include:
- Providing on the spot training, coaching and education on how to use and fully utilise/exploit devices, systems and applications
- Using our service management platform; Service Now, to update and manage incidents
- Responding to requests for support that come into our mailbox
- Demonstrating and role modelling high standards of customer service
- Providing support to colleagues using technology in our meeting rooms
- Providing triage for queries or issues raised, resolving them where you are able to or escalating to a colleague if you need their help.
- Assisting colleagues with device swap outs and updating our asset management systems as appropriate
- Working with Technical Consultants in creating and maintaining self-help guides
- Helping to maintain the Tech Bar SharePoint site
- Learning how to use device management tools such as Active Directory, Azure Active Directory, Microsoft Intune, Samsung Knox and E-Fota
- Travelling to other AW sites across our region
What does it take to be an IT Support Technician?
- Working knowledge of M365 applications such as Onedrive, Sharepoint, Teams etc.
- Good attention to detail
- Motivated self-starter
- A passion for Technology and helping people
- Great listening skills
- Ability to empathise
- Strive to provide great customer service
- Ability to set and manage expectations of others
- Ability to cope in a challenging situation
- Experience of working in a customer services role (Desirable but not essential)
- Experience of creating and maintaining self-help material and delivering training or coaching (Desirable but not essential)
As the role will involve travelling to sites in the area you will need to have access to a car and a full driving licence.
Opportunities are open to all suitably qualified candidates.
Why Anglian Water?
Anglian Water is not your typical water company. Just take a look at our Love Every Drop strategy that underpins everything that we do and you'll start to get a feel for our culture. It's collaborative, innovative and inspiring. We put people at the heart of our business and we truly love what we do!
Closing date: 19th April 2026
IT Support Technician, Peterborough employer: Anglian Water
Anglian Water is an exceptional employer that prioritises a collaborative and innovative work culture, making it an ideal place for aspiring IT Support Technicians. With a strong focus on employee development, you will have the opportunity to enhance your technical skills while providing invaluable support to colleagues across diverse environments. The role offers a dynamic work experience in Peterborough, where you can thrive in a people-centric atmosphere that values your contributions and encourages personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician, Peterborough
✨Tip Number 1
Get to know the company culture! Before your interview, check out Anglian Water's website and social media. Understanding their values will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your troubleshooting skills! Since this role is all about helping people with tech issues, brush up on common problems and solutions related to M365 and other tools. Being able to demonstrate your problem-solving abilities can really set you apart.
✨Tip Number 3
Show off your people skills! This job is super customer-focused, so be ready to share examples of how you've helped others in the past. Whether it's through training or just being a good listener, make sure they see your passion for helping people.
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative to apply directly. It shows you're serious about the role and makes it easier for us to find your application. Plus, you'll get all the latest updates on the hiring process!
We think you need these skills to ace IT Support Technician, Peterborough
Some tips for your application 🫡
Show Your Passion for Tech:When you're writing your application, let your love for technology shine through! Share any experiences where you've helped others with tech issues or how you've used digital tools to make life easier. We want to see that you’re not just applying for a job, but that you genuinely care about helping people.
Tailor Your Application:Make sure to customise your application to match the job description. Highlight your skills and experiences that align with what we're looking for, especially around customer service and troubleshooting. This shows us that you’ve done your homework and are serious about joining our team.
Be Personable:Remember, this role is all about people! Use a friendly tone in your application and share examples of how you've communicated effectively with others. We love candidates who can empathise and connect with colleagues, so let that personality shine through!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our culture and values while you’re at it!
How to prepare for a job interview at Anglian Water
✨Know Your Tech
Familiarise yourself with Microsoft Technologies like M365, Intune, and Azure Virtual Desktop. Even if you don't have extensive experience, showing that you've done your homework will impress the interviewers and demonstrate your enthusiasm for the role.
✨Showcase Your People Skills
As an IT Support Technician, you'll be helping colleagues daily. Prepare examples of how you've successfully communicated or trained others in the past. Highlight your ability to empathise and tailor your approach to different skill levels.
✨Demonstrate a Can-Do Attitude
The job requires a positive outlook and a willingness to tackle challenges head-on. Be ready to discuss situations where you've gone above and beyond to resolve issues or help others, showcasing your proactive mindset.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills. Think of specific incidents where you had to troubleshoot or provide support under pressure. Practising these scenarios will help you articulate your thought process clearly during the interview.
