At a Glance
- Tasks: Provide tech support and training to colleagues, resolving issues and enhancing their digital skills.
- Company: Join Anglian Water's dynamic Tech Bar team in Peterborough.
- Benefits: Competitive salary, full-time hours, and opportunities for professional growth.
- Other info: Diverse work environment with travel opportunities and a supportive team culture.
- Why this job: Kickstart your IT career while helping others thrive with technology.
- Qualifications: Passion for tech, good communication skills, and a customer-focused mindset.
The predicted salary is between 28500 - 31500 £ per year.
Circa £30,000, salary depending on skills and experience. Permanent, full time / 37 hours a week in Peterborough, with travel to sites in the area.
Do you love helping people? Are you great at thinking on your feet and troubleshooting? Are you looking to start your career within an in-house IT Team? As an IT Support Technician, you will play a vital role within Anglian Water's Tech Bar team, delivering a highly valued, people-focused technology support service to colleagues across our business.
As a trusted first point of contact, you'll be instrumental in enabling our people to make the most of the digital tools available to them. This is a dynamic and customer-centric role where no two days are the same. You will investigate and resolve incidents, but you'll do more than that; you'll be a digital advocate, using your knowledge and expertise to coach colleagues and build their confidence, helping them to develop the digital skills they need to exploit the technology that's available to them.
Our end user technical landscape is built upon Microsoft Technologies such as M365, Intune, Entra ID and Azure Virtual Desktop, so a good working knowledge of these products will be great, but not essential. You will be supporting colleagues who use a wide variety of applications across both Windows and Android operating systems.
Our workforce is diverse, and our people are hybrid workers - they work from our offices and operational sites as well as from their homes, or out in the field. This diversity brings a wide range of digital skill levels and unique challenges so the ability to empathise, communicate effectively and tailor your approach is crucial.
Whilst you will work closely with your immediate team members and lean on them for support when you need to, you are part of the wider Digital Data and Technology directorate so your ability to build relationships and collaborate positively will be key to your success.
Of course, the ability to investigate incidents and resolve them swiftly will be a big part of this role, but having an exploring mindset, a positive and fun outlook coupled with a can-do attitude and a willingness to get stuck in are what will really make a difference day to day.
What will you be doing?
- Providing face to face and remote support to colleagues which will include:
- Providing on the spot training, coaching and education on how to use and fully utilise/exploit devices, systems and applications.
- Using our service management platform; Service Now, to update and manage incidents.
- Responding to requests for support that come into our mailbox.
- Demonstrating and role modelling high standards of customer service.
- Providing support to colleagues using technology in our meeting rooms.
- Providing triage for queries or issues raised, resolving them where you are able to or escalating to a colleague if you need their help.
- Assisting colleagues with device swap outs and updating our asset management systems as appropriate.
- Working with Technical Consultants in creating and maintaining self-help guides.
- Helping to maintain the Tech Bar SharePoint site.
- Learning how to use device management tools such as Active Directory, Azure Active Directory, Microsoft Intune, Samsung Knox and E-Fota.
- Travelling to other AW sites across our region.
What does it take to be an IT Support Technician?
- Working knowledge of M365 applications such as OneDrive, SharePoint, Teams etc.
- Good attention to detail.
- Motivated self-starter.
- A passion for Technology and helping people.
- Great listening skills.
- Ability to empathise.
- Strive to provide great customer service.
- Ability to set and manage expectations of others.
- Ability to cope in a challenging situation.
- Experience of working in a customer services role (Desirable but not essential).
- Experience of creating and maintaining self-help material and delivering training or coaching (Desirable but not essential).
As the role will involve travelling to sites in the area you will need to have access to a car and a full driving licence. Opportunities are open to all suitably qualified candidates.
IT Support Technician in Peterborough employer: Anglian Water
Anglian Water is an exceptional employer that prioritises employee development and a supportive work culture. As an IT Support Technician, you will be part of a dynamic team in Peterborough, where you can enhance your technical skills while making a meaningful impact by helping colleagues navigate their digital tools. With a focus on collaboration, diversity, and a commitment to customer service, Anglian Water offers a rewarding environment for those looking to grow their careers in technology.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician in Peterborough
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Anglian Water values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Anglian Water might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Anglian Water!
✨Direct Apply to Anglian Water
Let's not forget to apply directly through the Anglian Water website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Technician in Peterborough
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Anglian Water.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Anglian Water. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Anglian Water
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
