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- Tasks: Help create unforgettable events and activities in stunning parks.
- Company: Join AVH Parks Ltd, part of Anglian Water Group, with a passionate team.
- Benefits: Competitive salary, supportive environment, and opportunities for personal growth.
- Other info: Dynamic role with varied tasks and the chance to work in beautiful natural spaces.
- Why this job: Make a real impact while working outdoors and bringing joy to visitors.
- Qualifications: Strong customer service skills and a proactive mindset are essential.
The predicted salary is between 28000 - 28000 £ per year.
AVH Parks Ltd manages 14 stunning parks across the region-including Rutland Water, Grafham Water, Alton Water and Pitsford Water-and we're looking for a dynamic Park Events & Visitor Services Assistant to help us create brilliant visitor experiences and spaces all year round.
About the role
As a key member of our visitor-facing team, you'll help design, deliver and promote a wide range of events, activities and visitor experiences. From family-friendly seasonal activities to supporting large park events and frontline customer service positions and welcoming customers to our campsite no two days are the same. You'll use your creativity to bring our parks to life-dressing and stocking visitor centres, generating engaging social media content, and developing fresh ideas that inspire people to visit and return. You'll also welcome, meet and greet our customers on our park and ensure their day and experience is one that they won't ever forget. You won't be afraid to get stuck in with all aspects of our visitor facing customer service roles and will quickly become an expert in everything the park has to offer. This is a hands-on, varied role perfect for someone who thrives in a busy customer-focused environment and enjoys working outdoors.
What you'll be doing
- Events & Activities
- Support the planning and delivery of an exciting calendar of park events
- Lead small-scale activities, especially weekends and school holidays
- Assist with large events
- Report on visitor participation and activity performance
- Marketing & Promotion
- Create engaging social media content and respond to customer enquiries
- Use upselling techniques to promote park activities and offers
- Dress and theme visitor centres and cafés to enhance seasonal appeal
- Visitor Services & Customer Care
- Deliver exceptional customer service across all park touchpoints
- Provide support on tills, car park systems, and general enquiries
- Upsell products, activities and catering options
- Meeting Room & Venue Support
- Coordinate meeting and conference bookings
- Provide a warm welcome to delegates and ensure smooth on-site delivery
- Liaise with catering teams to meet bespoke requirements
- General Administration
- Manage emails, bookings, systems and park technology
- Support internal processes and assist park teams where needed
What we're looking for
- Essential:
- Excellent customer service skills
- Strong organisation and communication abilities
- Proactive, solutions-focused mindset
- Confident using MS Windows and digital systems
- Full driving licence
- Desirable:
- Experience supporting events or activities
- Social media content creation experience
- First Aid certificate
- Creative flair and passion for outdoor recreation
Why join us?
Working at AVH Parks means joining a welcoming, passionate team dedicated to providing outstanding visitor experiences. You'll help bring joy to thousands of visitors each year-all while working in some of the most beautiful natural spaces in the region. We'll support your development, encourage your ideas, and give you the freedom to make a real impact.
Ready to apply? If you're creative, energetic and excited about delivering memorable experiences in the great outdoors, we'd love to hear from you. Apply now and help us Make Today Great for our visitors-every single day.
Events & Visitors Service Assistant in Perry employer: Anglian Water
Contact Detail:
Anglian Water Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Events & Visitors Service Assistant in Perry
✨Tip Number 1
Get to know the parks! Visit them, explore the facilities, and chat with staff. This will give you insider knowledge that you can use to impress during interviews.
✨Tip Number 2
Show off your creativity! Bring a portfolio of ideas for events or activities you’d love to implement. This will demonstrate your passion and proactive mindset.
✨Tip Number 3
Network like a pro! Attend local events or workshops related to outdoor activities and visitor services. Meeting people in the industry can lead to valuable connections and opportunities.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at AVH Parks.
We think you need these skills to ace Events & Visitors Service Assistant in Perry
Some tips for your application 🫡
Show Your Passion for the Outdoors: When writing your application, let your love for the outdoors shine through! Share any personal experiences or activities that highlight your enthusiasm for nature and how it connects to the role.
Highlight Your Customer Service Skills: Make sure to emphasise your customer service experience. We want to see examples of how you've gone above and beyond to create memorable experiences for others, especially in busy environments.
Get Creative with Your Application: Since creativity is key for this role, don’t hesitate to showcase your creative flair in your application. Whether it’s through engaging language or unique formatting, make your application stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the details you need about the role there!
How to prepare for a job interview at Anglian Water
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities like planning events and delivering customer service. This will help you demonstrate how your skills align with what they’re looking for.
✨Showcase Your Creativity
Since the role requires a creative flair, come prepared with examples of past events or activities you've organised. Think about how you can bring fresh ideas to their parks and share these during the interview to show your passion for creating memorable experiences.
✨Prepare for Customer Service Scenarios
Expect questions about handling customer interactions. Prepare some scenarios where you provided exceptional service or resolved issues effectively. This will highlight your strong customer service skills and proactive mindset, which are essential for this role.
✨Engage with Their Social Media
Take a look at AVH Parks' social media channels before your interview. Be ready to discuss what you like about their content and suggest ideas for improvement. This shows your enthusiasm for the role and your understanding of how to engage visitors online.