At a Glance
- Tasks: Support office operations, deliver customer service, and contribute to sales across AVH Parks.
- Company: Join AVH Parks Ltd, part of the Anglian Water Group, managing 14 parks in the East.
- Benefits: Enjoy a competitive salary, private healthcare, generous pension, and flexible working culture.
- Other info: Great career growth opportunities and a supportive work environment.
- Why this job: Be part of a dynamic team, making a real impact on customer experiences and park services.
- Qualifications: Strong communication, organisation skills, and experience in customer service or hospitality.
The predicted salary is between 28500 - 28500 £ per year.
This role supports a 7-day-a week operation on a shift rota and will include working weekends and bank holidays.
AVH Parks Ltd, part of the Anglian Water Group, manages 14 parks across the East of England and East Midlands, offering outdoor recreation, leisure, activities, events, and commercial services. The Business Support and Sales Administrator plays a key role in supporting efficient office operations, delivering exceptional customer service, and contributing to sales and revenue generation across AVH Parks' services.
The post holder provides administrative support, manages customer enquiries, supports booking and sales processes, and ensures smooth front-end service delivery. Working as part of the Business Support & Sales team, the role contributes to a customer-focused, commercially minded culture across AVH Parks.
What will you be doing:
- Provide administrative support through tasks like data entry, document preparation, reporting, and general office duties.
- Handle financial processes such as billing and invoicing, maintain accurate records and systems, support internal communications and scheduling, and providing meeting minutes.
- Deliver outstanding customer service at all times, ensuring high levels of satisfaction.
- Support sales by handling enquiries with a solutions-focused approach and promoting services across multiple offerings.
- Identify upselling and cross-selling opportunities, track leads and conversions, and assist with campaigns and promotions.
- Manage the full customer journey from initial contact to post-booking, and produce sales reports as needed.
- Provide excellent customer service by responding promptly and professionally across multiple channels (phone, email, chat, and social media).
- Offer accurate information about activities, events, and bookings, while supporting customers through the booking process, including changes and payments.
- Engage proactively on social media to promote experiences, and maintain a consistently positive and professional attitude.
What does it take to be a Business Support and Sales Administrator:
- Excellent customer service and communication skills.
- Strong organisation and multitasking.
- Good IT proficiency (Microsoft Office, CRM, booking tools).
- Ability to work proactively and take initiative.
- Accuracy and attention to detail.
- Experience in cash handling or billing.
- Problem-solving abilities.
- Experience in leisure, hospitality, tourism.
We invest in our people - as a valued employee, you'll be entitled to:
- Personal private health care.
- Generous double match pension - contribute 7% and Anglian Water will contribute 14%, giving a total contribution of 21%.
- 24-hour Virtual GP service for you and your household.
- 26 days annual leave - rising with length of service and the ability to buy more.
- Life assurance (up to 8 x salary).
- Personal accident cover (up to 5 x salary).
- Excellent family friendly policies, such as 26 weeks full pay for maternity / adoption leave, as well as 4 weeks paid paternity / partner leave.
- Opportunity for shared parental pay.
- Bonus scheme.
- Flexible benefits and working culture to support your wellbeing and lifestyle.
Business Support and Sales Administrator in Oakham employer: Anglian Water
AVH Parks Ltd, part of the Anglian Water Group, is an exceptional employer that prioritises employee wellbeing and growth. Located in the picturesque Rutland area, we offer a supportive work culture with generous benefits including a double match pension scheme, personal private healthcare, and flexible working arrangements. Our commitment to professional development and a customer-focused environment makes AVH Parks a rewarding place to build your career while enjoying the beauty of outdoor recreation.
StudySmarter Expert Advice🤫
We think this is how you could land Business Support and Sales Administrator in Oakham
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice makes perfect! Prepare for interviews by doing mock sessions with friends or family. Focus on common questions related to customer service and sales, and don’t forget to highlight your problem-solving skills and attention to detail.
✨Tip Number 3
Show off your enthusiasm! When you get an interview, make sure to express your passion for the role and the company. Talk about how you can contribute to their customer-focused culture and support their sales efforts.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the team at AVH Parks and ready to dive into the exciting world of leisure and recreation.
We think you need these skills to ace Business Support and Sales Administrator in Oakham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Business Support and Sales Administrator role. Highlight your customer service experience and any relevant administrative skills to show us you're the perfect fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re excited about this role and how your background aligns with our needs. Be genuine and let your personality come through!
Showcase Your IT Skills:Since we value strong IT proficiency, mention any experience you have with Microsoft Office, CRM systems, or booking tools. If you've used these in previous roles, give us some examples of how they helped you succeed!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. We can’t wait to hear from you!
How to prepare for a job interview at Anglian Water
✨Know the Company Inside Out
Before your interview, take some time to research AVH Parks Ltd and its services. Understand their mission, values, and the specific role of the Business Support and Sales Administrator. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Since this role heavily focuses on customer service, prepare examples from your past experiences where you delivered exceptional service. Think about how you handled difficult situations or went above and beyond for a customer. This will demonstrate your ability to thrive in a customer-focused environment.
✨Be Ready to Discuss Sales Strategies
Brush up on your knowledge of sales techniques, especially upselling and cross-selling. Be prepared to discuss how you would approach these strategies in the context of AVH Parks' offerings. Showing that you can contribute to revenue generation will make you stand out as a candidate.
✨Demonstrate Your Organisational Skills
The role requires strong organisation and multitasking abilities. Prepare to talk about how you manage your time and prioritise tasks effectively. You might even want to share a specific example of a busy period where you successfully juggled multiple responsibilities.
