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- Tasks: Lead a dynamic team to enhance performance in the non-household water market.
- Company: Join Anglian Water, a leader in the competitive retail water sector.
- Benefits: Enjoy flexible working, private healthcare, and a competitive pension scheme.
- Other info: Be part of a diverse workplace committed to inclusion and community support.
- Why this job: Make a real impact in a vital industry while developing your leadership skills.
- Qualifications: Experience in team leadership and a strong understanding of the water market required.
The predicted salary is between 38813 - 38813 £ per year.
Circa £38,813 (depending on skills & experience)
Permanent / Full Time / 37 hours per week (Flexible Working Opportunities are available)
Peterborough
Private Healthcare
Double Matched Pension Scheme
Make every drop of your potential count! The non-household English water market is a competitive retail market, operating since April 2017 and overseen by Ofwat and MOSL. Within this landscape, the Wholesale Service Centre (WSC) acts as the single point of contact for all competitive retail-to-wholesale enquiries, ensuring a level playing field between Anglian Water's own retail arm and all other retailers.
As Non-Household Performance Lead, you will sit at the heart of the wholesale business, leading operational performance across the WSC. You will manage a multi-skilled team and third-party delivery partners, ensuring all non-household retailer enquiries are handled consistently, equivalently and in line with market codes and service level agreements.
What you'll be doing:
- Leading and managing the performance of Wholesale Service Centre advisers and third-party delivery partners
- Driving a high-performance, commercially focused team culture
- Planning day-to-day workloads, forecasting demand and ensuring effective resourcing
- Ensuring all retailer enquiries are handled equivalently within agreed service levels
- Coordinating delivery across new appointment and variation, switching, bulk supply and Water Supply Licensee activity
- Overseeing wholesale billing, tariff changes and liaison with internal billing teams
- Managing Maximum Daily Demand (MDD) monitoring in line with Wholesale MDD policy
- Producing performance reporting and management information
- Coaching and developing team members to build capability and resilience
- Challenging processes and driving continuous improvement
- Maintaining high standards of Health & Safety and promoting a strong safety culture
What we're looking for:
- Strong understanding of the non-household retail water market
- Experience leading teams in an operational or service delivery environment
- Proven ability to manage performance against KPIs and service levels
- Working knowledge of SAP, Salesforce, Power BI and Excel
- Experience in B2B service delivery, billing, service support or metering
- Strong communication and influencing skills
- Excellent attention to detail and regulatory awareness
- Self-starter able to manage competing priorities
Benefits:
- 26 days annual leave plus bank holidays (increasing with length of service)
- Flexible working options
- Private health care
- Competitive pension scheme - Anglian Water double-matches contributions up to 6%
- Life assurance at eight times your salary
- Annual bonus
- Potential funded car allowance depending on evidenced business mileage
- Personal medical assessments
- Virtual GP service
- Cancer screening
- Financial wellbeing support and salary finance benefits
- Lifestyle savings including discounts on retail, travel and utilities
- Employee Assistance Programme
- Volunteer days
Inclusion at Anglian Water:
We're committed to creating a workplace where everyone feels they belong. We are proud signatories of the Social Mobility Pledge, Race at Work Charter and Armed Forces Covenant, and we're a Disability Confident employer.
Closing Date: 17th May 2026
Non-Household Performance Lead in Newton employer: Anglian Water
Contact Detail:
Anglian Water Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Non-Household Performance Lead in Newton
✨Tip Number 1
Get to know the company inside out! Research Anglian Water's values, mission, and recent projects. This will help you tailor your conversation during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Non-Household Performance Lead role. Personal connections can make a huge difference!
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your experience aligns with the job description, especially around managing teams and performance. Practise your answers so you can confidently showcase your skills when it counts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Good luck!
We think you need these skills to ace Non-Household Performance Lead in Newton
Some tips for your application 🫡
Read the Job Description Thoroughly: Before you start your application, take a good look at the job description. It’s packed with info about what we’re looking for, and it’ll help you tailor your application to show us why you’re the perfect fit!
Showcase Your Relevant Experience: When writing your application, make sure to highlight your experience in the non-household retail water market and any leadership roles you've had. We want to see how your skills align with what we need for the Non-Household Performance Lead position.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the heart of your qualifications!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Anglian Water
✨Know Your Market
Make sure you have a solid understanding of the non-household retail water market. Familiarise yourself with key players, regulations, and recent developments since 2017. This knowledge will not only impress your interviewers but also show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Non-Household Performance Lead, you'll be managing a team. Prepare examples of how you've successfully led teams in the past, focusing on performance management and driving a high-performance culture. Use specific metrics or KPIs to illustrate your impact.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle competing priorities. Think of scenarios where you've had to manage workloads or improve processes. Practising these responses will help you articulate your thought process clearly during the interview.
✨Demonstrate Your Technical Proficiency
Familiarise yourself with tools like SAP, Salesforce, Power BI, and Excel. Be prepared to discuss how you've used these tools in previous roles to enhance service delivery or manage performance. Showing your technical skills can set you apart from other candidates.