At a Glance
- Tasks: Manage your own workload while reading and exchanging water meters.
- Company: Join Anglian Water, a leading UK water provider with a commitment to development.
- Benefits: Competitive salary, flexible hours, uniform, and a company van provided.
- Other info: Great opportunity for self-development and career growth in a supportive environment.
- Why this job: Enjoy outdoor work, meet customers, and make a real impact in your community.
- Qualifications: Customer-focused individuals based near Gainsborough or Scunthorpe.
The predicted salary is between 25000 - 32000 € per year.
Overview
£28,689 Per Annum
12 Month Fixed Term Contract
Gainsborough and Scunthorpe
37 Hours per week.
Flexi hours between the working window of 6:30 to 20:00 Monday to Friday and 08:00 to 14:00 on Saturdays
Explore a new career with us. If you like working in the outdoors, rain or shine, and have great customer service skills, then we have the job for you! As our Meter Technician you will manage your own workload so you will feel like you are your own boss with the support of a big organisation behind you.
Responsibilities
- Obtain accurate readings from water meters
- Carry out meter exchanges
- Collect data
- Provide excellent customer service
This role is well suited for someone who enjoys working autonomously and meeting customers. You will be based within 30 minutes of Gainsborough or Scunthorpe and surrounding villages; uniform and a van are provided.
What does it take to be a Metering Technician?
We are looking for customer focused individuals who are based within 30 minutes of Gainsborough or Scunthorpe and surrounding villages. The role requires professional appearance, as you will be representing a leading UK water provider; uniform and a van are provided. The role can be physically demanding, with daily walking of approximately 3 to 8 miles. You will use a handheld computer to carry out your work. Hours are flexible between 6:30 to 20:00 Monday to Friday and 08:00 to 14:00 on Saturdays, including early starts and late evenings when customers are most likely to be at home.
The Metering Technician will act as the customer’s champion, ensuring that all customer-driven meter reading queries, planned meter readings and boundary box meter exchanges are completed within service levels while maintaining customer service and quality. They will identify and report reactive work to enable completion within service levels and ensure billing information amendments are reported to improve customer service.
The Metering Technician will complete meter reading operations by ensuring all meters are read accurately, maintaining records, and ensuring maximum efficiency and productivity. They will identify and report maintenance jobs, meter exchanges, and potential leaks, liaising with the customer as appropriate.
The Metering Technician will perform non-routine reading and income-related operations such as flow tests to confirm correct supply connections, replace lids, complete void inspections, and confirm correct plots to postal addresses.
The Metering Technician will complete meter exchange operations efficiently and cost-effectively, aware of any impact to the customer, escalating incidents that may affect the water network and ensuring all work complies with regulations. Ensure new and old meters are tracked and stocks are maintained.
The Metering Technician will comply with all health and safety regulations, ensuring safety of themselves and the public, provide excellent customer service to internal and external customers, and contribute to positive team and cross-team working. Seek opportunities for self-development to improve performance.
Why Anglian Water?
Here at Anglian Water we are one of the leading providers of water and water recycling services in the UK. We are committed to providing development opportunities to make a real difference, with ongoing learning and professional development within a challenging work environment that delivers essential services to customers.
Meter Technician / Meter Reader employer: Anglian Water
At Anglian Water, we pride ourselves on being an excellent employer, offering a supportive work culture that values autonomy and customer service. As a Meter Technician, you'll enjoy flexible working hours, the opportunity to work outdoors, and access to ongoing professional development, all while being part of a leading UK water provider dedicated to making a positive impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Meter Technician / Meter Reader
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Anglian Water. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your customer service skills and ability to work autonomously make you a great fit for the Meter Technician role.
✨Tip Number 3
Dress the part! Since you'll be representing a leading UK water provider, make sure you present yourself professionally during the interview. A smart appearance can make a great first impression.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be perfect for the job!
We think you need these skills to ace Meter Technician / Meter Reader
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you’ve gone above and beyond for customers in the past, as this role is all about being the customer's champion!
Be Clear and Concise:When filling out your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your skills and experiences that relate to the Meter Technician role.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your responses to match the job description. We’re looking for candidates who understand what it takes to be a Meter Technician and can demonstrate that in their application.
Apply Through Our Website:We encourage you to apply through our website for the best chance of success. It’s super easy, and you’ll be able to find all the information you need about the role and our company there!
How to prepare for a job interview at Anglian Water
✨Know Your Stuff
Make sure you understand the role of a Meter Technician inside and out. Familiarise yourself with the responsibilities like obtaining accurate readings, performing meter exchanges, and providing top-notch customer service. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Dress to Impress
Since you'll be representing a leading UK water provider, it's essential to present yourself professionally. Even if the job involves outdoor work, showing up in smart attire for the interview demonstrates your commitment and respect for the company’s image.
✨Show Off Your Customer Service Skills
This role is all about interacting with customers, so be ready to share examples of how you've provided excellent service in the past. Think of specific situations where you went above and beyond to help someone, as this will highlight your suitability for the role.
✨Be Ready for Practical Questions
Expect some scenario-based questions during the interview. They might ask how you'd handle a difficult customer or what steps you'd take if you noticed a potential leak. Practising these types of questions can help you articulate your thought process and problem-solving skills effectively.
