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- Tasks: Lead daily performance in water operations and drive service improvements.
- Company: Join Anglian Water, a leader in sustainable water management.
- Benefits: Enjoy private healthcare, flexible working, and generous leave policies.
- Why this job: Make a real impact on water services while developing your leadership skills.
- Qualifications: Experience in operational despatch and strong analytical skills required.
- Other info: Be part of an inclusive workplace committed to continuous improvement.
The predicted salary is between 24500 - 35000 £ per year.
Circa £29,500 (Depending on Skills & Experience)
Permanent
37 hours per week
Full-time (flexible working available)
Lincoln
Keeping in-day performance on track - Join us as an In Day Performance Lead at Anglian Water.
The In Day Performance Lead is responsible for managing in-day and 48-hour performance of water and water recycling operations. You will monitor, assess, and escalate operational performance, ensuring risk- and performance-led decisions are made in a fast-paced, dynamic environment. You'll oversee workflow management, support and develop despatchers through coaching and mentoring, and help drive improvements to service delivery. Working closely with internal teams, field managers, and tactical operations, you'll ensure effective communication and a strong focus on health, safety and continuous improvement.
What you'll be doing:
- Manage workflow and daily handovers to maintain control of operational performance.
- Monitor key performance indicators (KPIs), assess impact, and escalate risks to ensure compliance with Levels of Service (LOS).
- Provide training, coaching and mentoring to despatchers to build capability and confidence.
- Develop and implement service delivery improvements, using insight to inform decisions.
- Drive continuous improvement in Health & Safety, ensuring standards are upheld at all times.
What does it take to be an In Day Performance Lead?
- Experience within operational despatch and/or water and water recycling operations.
- Strong analytical skills with the ability to interpret performance information and make sound, risk-based decisions.
- Excellent organisational skills and the ability to prioritise competing demands in a time-critical environment.
- Clear and confident communication skills, with the ability to influence stakeholders at all levels.
- Teamworking mindset with proven mentoring or coaching capability.
- Flexible, proactive approach and commitment to achieving performance targets.
- Strong commitment to health, safety, continuous learning and improvement.
What's in it for you?
- Private healthcare and physiotherapy.
- 24-hour Virtual GP service for you and your household.
- 25 days annual leave (rising with service).
- Competitive pension scheme - Anglian Water double-matches your contributions up to 6% (up to 18% combined).
- Bonus scheme.
- Flexible benefits and working culture.
- Life Assurance (8× salary) and Personal Accident cover.
- Enhanced family leave policies.
- Great discounts and perks.
Inclusion at Anglian Water:
We're committed to creating a workplace where everyone feels they belong. We're proud signatories of the Social Mobility Pledge, Race at Work Charter, and Armed Forces Covenant, and we're a Disability Confident employer.
Closing Date: Sunday 15th February 2026
In day Performance Lead, Lincoln employer: Anglian Water
Contact Detail:
Anglian Water Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land In day Performance Lead, Lincoln
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Anglian Water on LinkedIn. A friendly chat can give us insider info and maybe even a referral, which can really boost our chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to performance management and operational decision-making. We should also think of examples from our past experiences that showcase our analytical skills and ability to drive improvements.
✨Tip Number 3
Show off our coaching and mentoring skills during the interview! Be ready to discuss how we've developed others in previous roles. This is key for the In Day Performance Lead position, so let’s make it shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can tailor our application to highlight how we meet the specific needs of the role.
We think you need these skills to ace In day Performance Lead, Lincoln
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in operational despatch and water operations. We want to see how your skills align with the In Day Performance Lead role, so don’t hold back on showcasing your relevant achievements!
Show Off Your Analytical Skills: Since this role requires strong analytical skills, include examples of how you've interpreted performance data and made decisions based on that insight. We love seeing candidates who can think critically and act decisively!
Communicate Clearly: Your written application is your first chance to impress us, so make sure it’s clear and confident. Use straightforward language and structure your thoughts logically. Remember, we’re looking for someone who can influence stakeholders effectively!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Anglian Water
✨Know Your KPIs
Before the interview, make sure you understand the key performance indicators relevant to the In Day Performance Lead role. Be ready to discuss how you've monitored and improved KPIs in your previous roles, as this will show your analytical skills and ability to make data-driven decisions.
✨Showcase Your Coaching Skills
Since mentoring despatchers is a big part of the job, prepare examples of how you've successfully coached or trained team members in the past. Highlight specific situations where your guidance led to improved performance or morale, demonstrating your commitment to team development.
✨Communicate Clearly
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently. You might want to prepare a few scenarios where you influenced stakeholders or resolved conflicts, showcasing your ability to communicate at all levels.
✨Emphasise Continuous Improvement
Be ready to discuss your approach to continuous improvement, especially in health and safety. Share examples of initiatives you've implemented that led to better service delivery or operational efficiency, showing that you're proactive and committed to excellence.
