At a Glance
- Tasks: Create unforgettable events and activities in stunning outdoor parks.
- Company: Join AVH Parks Ltd, part of Anglian Water Group, with a passionate team.
- Benefits: Competitive salary, supportive environment, and opportunities for personal growth.
- Other info: Perfect for those who thrive in busy, outdoor environments.
- Why this job: Make a real impact while working in beautiful natural spaces.
- Qualifications: Excellent customer service skills and a proactive mindset required.
The predicted salary is between 28000 - 28000 € per year.
AVH Parks Ltd - part of Anglian Water Group (AWG)
Location: Grafham Water
Hours: Includes weekends & school holidays
Salary: from 28,000 per annum
Are you creative, customer-focused, and passionate about the outdoors? Do you love bringing people together through memorable activities and events? AVH Parks Ltd manages 14 stunning parks across the region, including Rutland Water, Grafham Water, Alton Water and Pitsford Water, and we're looking for a dynamic Park Events & Visitor Services Assistant to help us create brilliant visitor experiences and spaces all year round.
About the role
As a key member of our visitor-facing team, you'll help design, deliver and promote a wide range of events, activities and visitor experiences. From family-friendly seasonal activities to supporting large park events and frontline customer service positions, no two days are the same. You'll use your creativity to bring our parks to life—dressing and stocking visitor centres, generating engaging social media content, and developing fresh ideas that inspire people to visit and return. You'll also welcome, meet and greet our customers on our park and ensure their day and experience is one that they won't ever forget. You won't be afraid to get stuck in with all aspects of our visitor-facing customer service roles and will quickly become an expert in everything the park has to offer. This is a hands-on, varied role perfect for someone who thrives in a busy customer-focused environment and enjoys working outdoors.
What you'll be doing
- Events & Activities
- Support the planning and delivery of an exciting calendar of park events
- Lead small-scale activities, especially weekends and school holidays
- Assist with large events
- Report on visitor participation and activity performance
- Marketing & Promotion
- Create engaging social media content and respond to customer enquiries
- Use upselling techniques to promote park activities and offers
- Dress and theme visitor centres and cafés to enhance seasonal appeal
- Visitor Services & Customer Care
- Deliver exceptional customer service across all park touchpoints
- Provide support on tills, car park systems, and general enquiries
- Upsell products, activities and catering options
- Meeting Room & Venue Support
- Coordinate meeting and conference bookings
- Provide a warm welcome to delegates and ensure smooth onsite delivery
- Liaise with catering teams to meet bespoke requirements
- General Administration
- Manage emails, bookings, systems and park technology
- Support internal processes and assist park teams where needed
What we're looking for
Essential:
- Excellent customer service skills
- Strong organisation and communication abilities
- Proactive, solutions-focused mindset
- Confident using MS Windows and digital systems
- Full driving licence
Desirable:
- Experience supporting events or activities
- Social media content creation experience
- First Aid certificate
- Creative flair and passion for outdoor recreation
Why join us?
Working at AVH Parks means joining a welcoming, passionate team dedicated to providing outstanding visitor experiences. You'll help bring joy to thousands of visitors each year—all while working in some of the most beautiful natural spaces in the region. We'll support your development, encourage your ideas, and give you the freedom to make a real impact.
Ready to apply?
If you're creative, energetic and excited about delivering memorable experiences in the great outdoors, we'd love to hear from you. Apply now and help us Make Today Great for our visitors—every single day.
Events & Visitors Service Assistant, Huntingdon employer: Anglian Water
AVH Parks Ltd, part of Anglian Water Group, is an exceptional employer that fosters a vibrant and inclusive work culture, perfect for those who are passionate about the outdoors and customer service. With opportunities for personal growth and creativity, employees can thrive in a dynamic environment while contributing to memorable visitor experiences across stunning parks. Join us at Grafham Water and be part of a dedicated team that values your ideas and supports your development, all while working in some of the most beautiful natural settings in the region.
StudySmarter Expert Advice🤫
We think this is how you could land Events & Visitors Service Assistant, Huntingdon
✨Tip Number 1
Get to know the company! Research AVH Parks Ltd and their events. This will help you tailor your conversations during interviews and show that you're genuinely interested in what they do.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even give you a heads-up about upcoming opportunities.
✨Tip Number 3
Show off your creativity! Prepare a mini portfolio of ideas for events or social media content that you think would work well at AVH Parks. This will demonstrate your passion and initiative.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and making a difference.
We think you need these skills to ace Events & Visitors Service Assistant, Huntingdon
Some tips for your application 🫡
Show Your Passion for the Outdoors:When writing your application, let your love for the outdoors shine through! Share any personal experiences or events you've been involved in that highlight your enthusiasm for nature and outdoor activities.
Highlight Your Customer Service Skills:Make sure to emphasise your customer service experience. We want to know how you've gone above and beyond to create memorable experiences for others, so include specific examples that showcase your skills.
Be Creative in Your Approach:Since creativity is key for this role, don’t hesitate to show off your creative flair in your application. Whether it’s through your writing style or by sharing innovative ideas for events, we want to see what you can bring to the table!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our team!
How to prepare for a job interview at Anglian Water
✨Know Your Parks
Before the interview, take some time to research the parks managed by AVH Parks Ltd. Familiarise yourself with their unique features and any upcoming events. This will show your genuine interest in the role and help you connect your experiences to what they offer.
✨Showcase Your Creativity
Since the role involves designing engaging activities and social media content, come prepared with a few creative ideas or examples from your past experiences. Whether it's a fun event concept or a social media campaign, demonstrating your creativity can set you apart.
✨Customer Service Stories
Prepare specific examples of how you've delivered exceptional customer service in previous roles. Think about times when you went above and beyond to ensure a great experience for customers, as this aligns perfectly with what they're looking for.
✨Ask Engaging Questions
At the end of the interview, ask thoughtful questions about the team culture, upcoming events, or how they measure visitor satisfaction. This not only shows your enthusiasm but also helps you gauge if the role is the right fit for you.
