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- Tasks: Join our Customer Service team to handle queries and admin tasks for Geodesys and digdat brands.
- Company: TIDE Services Limited is part of Anglian Water Group, offering diverse brands in a dynamic market.
- Benefits: Enjoy 25 days annual leave, private healthcare, hybrid working, and a double matched pension scheme.
- Why this job: Be part of a creative, fun environment with opportunities for personal and career development.
- Qualifications: Ambitious individuals with customer service experience and strong problem-solving skills are ideal.
- Other info: Flexible working hours and a fantastic team atmosphere await you!
The predicted salary is between 19668 - 29204 £ per year.
Job Title: Customer Services Advisor Salary: £24,586 per annum 12 Months Fixed Term Contract, 37 hours per week – Monday to Friday Location: Huntingdon office – Hybrid working 25 Days Annual Leave + Bank Holidays Private Healthcare Double Matched Pension Scheme TIDE Services Limited is part of the Anglian Water Group and comprises of three diverse and interesting brands – each operating in an ever-changing and challenging market. Joining TIDE Services Limited you will enjoy all the benefits of working for the Anglian Water Group. We believe your salary and bonus should be just the beginning of your reward package and there\\\\\\\’s nothing basic about the breadth and competitiveness of the benefits we offer. From pension to private healthcare and beyond. We offer variety, flexibility and camaraderie as part of working with a small team. At TIDE Services Limited we encourage a creative and fun environment with a forward thinking approach and friendly atmosphere, a great place to work and excellent opportunity to develop yourself and your career. What will you be doing? In this role, you will be working primarily with the Geodesys and digdat brands. Our Customer Service team is responsible for creating the Anglian Water CON29DW (water and drainage search) through a number of admin tasks. Alongside the admin, you will be on the phone ready to answer customer queries in relation to the searches you are producing. You will liaise with third party suppliers with the aim of delivering our extensive suite of searches as efficiently as possible. Our aim is to provide a remarkable level of service to every customer, each and every time they interact with us. This role involves working pro-actively and being commercially minded as you will be working closely with our Sales and Marketing teams. What do you need? You\\\\\\\’ll need to be ambitious with ideally experience in a Customer Service, with the ability to multi-task and appreciate the challenge of problem solving and taking ownership of resolving customer queries. Ideally you will be computer literate and be comfortable with learning new systems, with a thirst to have a positive impact on your team by continuously providing an input to improve processes. What benefits do we offer? · Excellent training on our processes, system and industry knowledge in a very niche market. · Competitive discretionary bonus scheme · Excellent pension. · Tiered healthcare, discounts and other salary related benefits. · Fantastic team environment with a continuous appetite for improvement. · Flexible hybrid working If you are successful: If you are offered a job with us, you\\\\\\\’ll be subject to the relevant/standard employment checks, including: your right to work in the UK, reference, driving license and identity check. Depending on your role, you may also be subject to further pre-employment checks. Closing date: 26th January 2025 Interviews: Week commencing 3rd February 2025
Customer Services Advisor, Huntingdon employer: Anglian Water
Contact Detail:
Anglian Water Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Advisor, Huntingdon
✨Tip Number 1
Familiarize yourself with the Geodesys and digdat brands. Understanding their services and how they operate will give you an edge during the interview, showing your genuine interest in the role.
✨Tip Number 2
Highlight your problem-solving skills. Since the role involves resolving customer queries, be prepared to discuss specific examples of how you've successfully handled challenging situations in the past.
✨Tip Number 3
Demonstrate your ability to work in a team. Share experiences where you've collaborated with others, especially in a customer service context, to show that you can thrive in TIDE's friendly and creative environment.
✨Tip Number 4
Be ready to discuss your adaptability to new systems. Since the role requires learning new technologies, mention any previous experiences where you quickly adapted to new tools or processes.
We think you need these skills to ace Customer Services Advisor, Huntingdon
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Services Advisor position. Make sure you understand the key responsibilities and required skills, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous customer service experience you have. Provide specific examples of how you've successfully resolved customer queries or improved processes in past roles.
Showcase Your Skills: Mention your ability to multi-task, problem-solve, and learn new systems quickly. These are crucial skills for the role, so be sure to provide examples that demonstrate these abilities.
Personalize Your Application: Address your cover letter to the hiring manager if possible, and express your enthusiasm for working at TIDE Services Limited. Mention why you are drawn to their company culture and how you can contribute to their team.
How to prepare for a job interview at Anglian Water
✨Show Your Customer Service Skills
Make sure to highlight your previous experience in customer service during the interview. Share specific examples of how you've successfully resolved customer queries and improved processes in past roles.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss situations where you've faced challenges and how you approached problem-solving. This role requires a proactive mindset, so showcasing your ability to take ownership of issues will impress the interviewers.
✨Familiarize Yourself with the Brands
Research Geodesys and digdat before your interview. Understanding their services and how they fit into the Anglian Water Group will show your genuine interest in the role and help you answer questions more effectively.
✨Emphasize Team Collaboration
Since this position involves working closely with Sales and Marketing teams, be ready to discuss your experience in collaborative environments. Highlight how you contribute to team success and foster a positive atmosphere.
