At a Glance
- Tasks: Assist customers with queries and manage admin tasks for drainage searches.
- Company: Join TIDE Services Limited, part of the innovative Anglian Water Group.
- Benefits: Enjoy a competitive salary, private healthcare, and generous holiday allowance.
- Other info: Flexible working options and excellent career development opportunities await you.
- Why this job: Be part of a fun, creative team while making a real difference in customer service.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 26466 - 26466 € per year.
Circa 26,466 dependent on skills and experience
Fixed Term contract - 12 months
Huntingdon office - hybrid working
Dive into a world of opportunity, and join our team! TIDE Services Limited is part of the Anglian Water Group and comprises of three diverse and interesting brands - each operating in an ever-changing and challenging market. Joining TIDE Services Limited you will enjoy all the benefits of working for the Anglian Water Group. We believe your salary and bonus should be just the beginning of your reward package and there's nothing basic about the breadth and competitiveness of the benefits we offer. From pension to private healthcare and beyond. We offer variety, flexibility and camaraderie as part of working with a small team. At TIDE Services Limited we encourage a creative and fun environment with a forward thinking approach and friendly atmosphere, a great place to work and excellent opportunity to develop yourself and your career.
Key responsibilities
- Working primarily with the Geodesys and digdat brands
- Responsible for creating the Anglian Water CON29DW (drainage search) through several admin tasks
- Answer customer queries in relation to the searches you are producing
- Liaise with 3rd party suppliers with the aim of delivering our extensive suite of searches as efficiently as possible
- Provide a remarkable level of service to every customer, each and every time they interact with us
- Work proactively with our Sales and Marketing teams
As a valued employee you'll be entitled to:
- A competitive pension scheme where we double-match your contributions up to 7%
- Private healthcare for your peace of mind
- An annual bonus scheme
- The opportunity to volunteer in your local community
- 25 days holiday (plus Bank Holidays), increasing with service, with the option to swap Christmas and Easter for religious holidays
- Life cover (8x your salary) and personal accident cover (up to 5x your salary)
- Flexible benefits to support your well-being and lifestyle
- Paid time off for illness, both physical and mental
- Free parking at all office locations, sites, and leisure parks
- Excellent family-friendly policies, including 26 weeks of full pay for maternity/adoption leave and 4 weeks of paternity/partner pay, with the opportunity for shared parental leave
What does it take to be successful?
- Ideally you'll have excellent Customer Service experience
- Able to multi task and appreciate the challenge of problem solving and taking ownership of resolving customer queries
- Computer literate, comfortable learning new systems
- Work under pressure and organise, and prioritise own workload
- Confident, self-motivated, productive and organised
- Willingness to be flexible and work well within a team, as well as working on own initiative
- Excellent communication and influencing skills with people at all levels
Inclusion at Anglian Water:
Inclusion is for everyone and we are an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an environment where all our colleagues feel they belong.
Closing date: 26th May 2026
Interviews: W/C 1st June 2026
Customer Services Advisor, Huntingdon employer: Anglian Water
At TIDE Services Limited, part of the Anglian Water Group, we pride ourselves on being an exceptional employer that values creativity, flexibility, and camaraderie. Our Huntingdon office offers a supportive hybrid working environment, competitive benefits including private healthcare and a generous pension scheme, and ample opportunities for personal and professional growth, making it a fantastic place to build a rewarding career while contributing to meaningful community initiatives.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Advisor, Huntingdon
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on TIDE Services Limited and Anglian Water Group. Understanding their values and culture will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Run through common customer service scenarios and how you'd handle them. This will boost your confidence and show that you're ready to tackle any challenge that comes your way.
✨Tip Number 3
Be yourself! During the interview, let your personality shine through. TIDE Services is all about creativity and a friendly atmosphere, so don’t be afraid to show your enthusiasm and passion for customer service.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your appreciation and keeping you fresh in their minds. Plus, it’s a great chance to reiterate your interest in the role!
We think you need these skills to ace Customer Services Advisor, Huntingdon
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Services Advisor role. Highlight your relevant experience in customer service and any skills that match what we're looking for, like problem-solving and communication.
Show Your Personality:We love a bit of creativity! Don’t be afraid to let your personality shine through in your application. Share examples of how you've provided excellent customer service or worked well in a team – it helps us see if you’d fit right in with our friendly atmosphere.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforwardness, so don’t waffle on – get to the good stuff!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at Anglian Water
✨Know the Company Inside Out
Before your interview, take some time to research TIDE Services Limited and its brands. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Since the role is all about customer service, prepare specific examples from your past experiences where you successfully resolved customer queries or went above and beyond for a client. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you handle challenges and pressure. Think of scenarios where you had to multitask or solve a problem quickly. Highlight your ability to stay organised and prioritise tasks, as these are key skills for the role.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions prepared that show your enthusiasm for the role and the company. You might ask about team dynamics, opportunities for professional development, or how success is measured in the position. This shows you're engaged and serious about the opportunity.
