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- Tasks: Join our Collections Team to provide outstanding customer support and find tailored solutions for clients.
- Company: Anglian Water is dedicated to nurturing talent and making a positive impact on customers' lives.
- Benefits: Enjoy hybrid working, private health care, generous leave, and a double-matched pension scheme.
- Why this job: Make a real difference in people's lives while developing your career in a supportive environment.
- Qualifications: No experience needed; just bring empathy, resilience, and a desire to help others.
- Other info: Full training provided, with opportunities for growth and an inclusive workplace culture.
The predicted salary is between 19200 - 20800 £ per year.
Job Title: Customer Service – Collections Team
Salary – £24,192, rising to £25,833
Based in Lincoln – potential for hybrid working after passing probation
37 hours per week
Individual private health care
Virtual GP service for you and your household
Double matched pension
Generous annual leave
Are you looking for a rewarding role within a call centre where you can really make a difference to our customers that need an extra level of care?
Are you looking to develop a career within an organisation that invests in its people and nurtures their talents?
What does the role involve?
We pride ourselves on delivering outstanding customer service and supporting our customers. In the past year we have supported more than 85,000 customers by placing them onto our discounted tariffs. We\’re incredibly proud of this but we want to do more. You will be providing advice and support by listening to customers and understanding their needs, to help find individual solutions. The role is challenging, but provides an opportunity to have a significant impact on improving our customers circumstances.
What does it take?
- No contact centre experience needed. Full training and mentoring will be provided.
- Resilience to handle difficult conversations.
- Empathy and a desire to help people in vulnerable situations.
- Ability to develop relationships quickly and help our customers to find debt solutions.
- Ability to reassure customers who may have been worried or anxious about contacting us.
- The desire to live by our values – to Make Today Great for our customers, every day.
Shifts will fall between Monday and Saturday, including bank holidays. Operating hours are 8am – 8pm in the week, with a 4pm finish at weekends. You will do 37 hours per week within this window.
Full training and mentoring package to guide you through your new career
- Fully paid 3 weeks classroom-based training, alongside a cohort of fellow new agents, with our dedicated training team.
- A further 8 weeks mentoring with experienced agents.
- Ongoing support from Team Leaders and colleagues
Development Opportunities
Opportunities for development come thick and fast at Anglian Water and this starts in training as you develop the skills that you are bringing to our business. You will be supported throughout your time with us and many colleagues who have entered the business through this role have progressed to roles elsewhere within the business, building upon their existing skills and knowledge.
As a valued employee, you\’ll be entitled to :
- An assistance line for you and your household to support with Mental and Physical health challenges
- Life Assurance (8x salary) and Personal Accident cover (up to 5x salary) Excellent family friendly policies, such as 26 weeks full pay for maternity / adoption leave, as well as 4 weeks paternity / partner pay. Opportunity for shared parental pay.
- 25 days annual leave. Buy or sell additional days (up to 5 days per year)
- Yearly bonus scheme
- Pension scheme – we double-match your contributions, up to 6%
- City centre working – shops/restaurants on your doorstep, while being near to plenty of outdoor spaces for you to enjoy
- Modern, well equipped offices – including on-site canteen, free parking, bike storage, spaces for reflection and free tea and coffee.
Our customers come from a wide range of backgrounds, and we think our workplace should reflect that. We are committed to making sure all our colleagues feel they belong and are supported to succeed. We have an active Inclusion Community which is a place for anyone interested in diversity and inclusion to connect. We encourage all our employees to get involved in our Inclusion Community, which celebrates our different backgrounds and experiences. The more our workplace reflects our customers, the better service we can provide for them.
Start date: 01.05.2025
Closing date: 16.03.2025
Telephone Roleplay: w/c 24.03.25
Interviews: w/c 31.03.25
If you require this advert in a more accessible format, or you have any questions, please don\’t hesitate to get in touch with our team at
Customer Service - Collections Team, Lincoln employer: Anglian Water
Contact Detail:
Anglian Water Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service - Collections Team, Lincoln
✨Tip Number 1
Familiarize yourself with common customer service scenarios, especially those involving vulnerable customers. Understanding how to approach sensitive conversations will help you stand out during the interview process.
✨Tip Number 2
Practice active listening skills. Being able to demonstrate your ability to listen and empathize with customers can be a key factor in your success in this role.
✨Tip Number 3
Research Anglian Water's values and mission. Showing that you align with their commitment to making a difference for customers will resonate well with the hiring team.
✨Tip Number 4
Prepare for role-play scenarios that may come up during the interview. This will help you feel more confident and ready to showcase your problem-solving skills in real-time.
We think you need these skills to ace Customer Service - Collections Team, Lincoln
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required. Highlight your empathy, resilience, and ability to handle difficult conversations in your application.
Tailor Your CV: Customize your CV to reflect relevant experiences that demonstrate your customer service skills and ability to support individuals in vulnerable situations. Use specific examples where possible.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping others and your desire to make a difference. Mention how you align with the company's values and your eagerness to contribute to their mission.
Prepare for the Interview: Anticipate questions related to customer service scenarios and be ready to discuss how you would handle challenging situations. Practice your responses to ensure you convey confidence and empathy.
How to prepare for a job interview at Anglian Water
✨Show Empathy
In a customer service role, especially in collections, empathy is key. Be prepared to share examples of how you've helped others in difficult situations, demonstrating your ability to connect with customers and understand their needs.
✨Demonstrate Resilience
Handling challenging conversations is part of the job. Think of instances where you've successfully navigated tough discussions, and be ready to explain how you maintained composure and found solutions.
✨Highlight Your Communication Skills
Effective communication is crucial in this role. Practice articulating your thoughts clearly and concisely, and be ready to discuss how you build relationships quickly with customers to help them feel at ease.
✨Align with Company Values
Research the company's values and be prepared to discuss how you embody them. Show that you are committed to making a positive impact on customers' lives and that you resonate with the mission of providing outstanding service.
