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- Tasks: Manage customer complaints and ensure top-notch service delivery.
- Company: Join Anglian Water, a leader in sustainable water services.
- Benefits: Enjoy a competitive salary, bonus scheme, private healthcare, and flexible benefits.
- Why this job: Be part of a supportive team focused on customer satisfaction and community impact.
- Qualifications: Passion for customer service, strong communication skills, and analytical abilities required.
- Other info: Open to applicants from all backgrounds; apply by February 3rd, 2025.
The predicted salary is between 19360 - 25000 £ per year.
Job Title: Customer Care Analyst
Customer Care Analyst
Location: Huntingdon
Contract: Full Time / Permanent
Salary: dependent on experience and skills
At Anglian Water our values are that together, we will: Build trust, do the right thing, and we are always exploring.
Who we are?
Here within Anglian Water, we collaborate with a number of alliance partners to provide the best water and water recycling services across the region by maintaining our existing assets and undertaking new projects to safeguard future water supplies.
Playing a key part in our drive to bring environmental and social prosperity to the region we serve through our commitment to Love Every Drop are The Embedded Alliances which includes the Integrated Metering and Development Services (IMDS). Formed of Anglian Water, Clancy and Kier, the IMDS alliance deliver household and business metering programme, including installing new and replacing old meters and managing smart metering trials.
The requirement to embed a positive and driven commercial culture throughout our organisation has never been as important as it is now as we strive to outperform against our targets, deliver customer satisfaction and enhance the communities we serve.
What you will be doing as a Customer Care Analyst?
This role is fundamental to the success of IMDS. It will play a critical role in the management of written complaints for the delivery areas. It will ensure processes are adhered to complete right first time & minimise rework & return visits. It will take a key role in ensuring IMDS achieves our ODI obligations with the prime focus being CMEX & RMEX.
The role will require strong organisational and analytical skills to enable effective and efficient resolution of written complaints. You will need to have customer-centric attitude and a passion for customer service delivery. There will be a need for reporting on complaint volumes and trends to ensure IMDS has the data necessary for a continuous improvement approach.
You will be an expert in the use of SAP. You will enhance the process and procedures and embody our Make Today Great values to deliver a first class service to internal and external customers and ensure we deliver on our CMeX and RMeX targets.
Key Responsibilities:
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Keep customers informed at the appropriate time and in keeping with their expectations.
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Manage customer contact through written form and respond within the levels of service required by the business.
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Ensure SAP job operations & associated file maintenance are completed within level of service and to the customer\’s satisfaction.
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Resolve SAP errors.
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Resolve found and missing meters.
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Actively promote your own and Welfare, & Health & Safety to others. Identify and remove hazards and report as appropriate.
What skills and behaviours we need from you?
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Passionate about Customer Service
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Ability to work in a team or under own supervision when required
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Good communication and organisational skills
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Good attention to detail.
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Proven analytical and problem solving skills
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Must be accurate and able to proactively carry out own time management
Why Anglian Water?
Alongside our great benefits you will be part of a great team based in Huntingdon who will welcome you to their team and provide all the support and development you need.
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Bonus scheme
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Private health care
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Competitive pension scheme
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Up to 26 days annual leave rising with length of service
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Flexible benefits to support your wellbeing
Closing date: 18th March 2025
#loveeverydrop
Customer Care Analyst, Huntingdon employer: Anglian Water
Contact Detail:
Anglian Water Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Analyst, Huntingdon
✨Tip Number 1
Familiarize yourself with the IMDS alliance and its objectives. Understanding how Anglian Water collaborates with Clancy and Kier will help you demonstrate your commitment to their mission during the interview.
✨Tip Number 2
Brush up on your SAP skills, as this role requires expertise in using the system. Consider taking a quick online course or tutorial to ensure you're comfortable discussing your experience with SAP in the interview.
✨Tip Number 3
Prepare examples of how you've successfully managed customer complaints in the past. Highlight your analytical and problem-solving skills, as these are crucial for resolving issues effectively in this role.
✨Tip Number 4
Show your passion for customer service by researching current trends in customer care. Being able to discuss innovative approaches to enhancing customer satisfaction will set you apart from other candidates.
We think you need these skills to ace Customer Care Analyst, Huntingdon
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Care Analyst position. Understand the key responsibilities and required skills, such as strong organizational and analytical skills, customer-centric attitude, and proficiency in SAP.
Tailor Your CV: Customize your CV to highlight relevant experience and skills that align with the job requirements. Emphasize your passion for customer service and any previous roles where you managed written complaints or worked with data analysis.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how your skills and experiences make you a great fit for the Customer Care Analyst position and how you embody the values of Anglian Water.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. Ensure that your application is clear, concise, and professional, reflecting your attention to detail.
How to prepare for a job interview at Anglian Water
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for customer service during the interview. Share specific examples of how you've gone above and beyond to help customers in previous roles, as this aligns with the company's commitment to delivering exceptional service.
✨Demonstrate Analytical Skills
Prepare to discuss your analytical and problem-solving skills. You might be asked to provide examples of how you've resolved issues or improved processes in past positions, so think of relevant experiences that showcase your ability to analyze data and trends.
✨Familiarize Yourself with SAP
Since expertise in SAP is crucial for this role, make sure you are well-versed in its functionalities. If possible, review common SAP errors and how to resolve them, as this knowledge could impress your interviewers.
✨Highlight Teamwork and Communication Skills
Be ready to discuss your experience working in teams and how you communicate effectively with colleagues and customers. Provide examples of how you've collaborated with others to achieve a common goal, as teamwork is emphasized in this role.
