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For Companies At a Glance
- Tasks: Support customers through their connection journeys and deliver outstanding service.
- Company: Join a friendly and supportive team at Anglian Water.
- Benefits: Competitive salary, flexible hours, and personal development opportunities.
- Other info: Dynamic role with multiple vacancies and opportunities for growth.
- Why this job: Be a champion for customers and make a real difference in their experience.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 26500 - 26500 £ per year.
Salary: Circa £26,500 depending on skills/experience
Permanent, Full-time 37 hours with flexibility for part-time
Location: Lincoln Based
We have multiple of these positions:
- x2 Permanent Vacancies
- x3 9month Secondment Vacancies
Role Summary
Join a positive, interactive, and supportive team that thrives on collaboration, celebrates success, and creates a friendly environment where everyone feels valued. As a DS Customer Support Advisor, you will play a vital role in supporting our customers throughout their connection and build over journeys. Your mission is to deliver outstanding customer service, ensuring every customer enjoys a memorable, personal, trusted, and effortless experience.
You will be a true champion of Anglian Water, working alongside a variety of stakeholders and using your skills to manage customer journeys across multiple channels. This is a target-driven role, crucial to achieving our DMeX results and supported by quarterly personal development reviews.
You will balance commercial focus, regulatory compliance, and the protection of Anglian Water assets, checking and approving technical applications on behalf of our customers. Your approach will flex to customer communication preferences, and you'll be a key part of our commitment to making every day great for our customers.
Connections Support Advisor - Developer Services employer: Anglian Water
Contact Detail:
Anglian Water Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Connections Support Advisor - Developer Services
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at networking events. Ask them about their experiences and any tips they might have for landing a role at Anglian Water.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and problem-solving. We recommend using the STAR method to structure your answers – it’ll help you showcase your skills effectively!
✨Tip Number 3
Show your passion for customer service! During interviews, share specific examples of how you've gone above and beyond for customers in the past. This will demonstrate that you’re the perfect fit for the DS Customer Support Advisor role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage with us directly.
We think you need these skills to ace Connections Support Advisor - Developer Services
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Connections Support Advisor role. Highlight your customer service experience and any relevant skills that align with the job description. We want to see how you can bring value to our team!
Showcase Your Communication Skills: Since this role involves managing customer journeys across multiple channels, it's essential to demonstrate your communication prowess. Use clear and concise language in your application to reflect how you would interact with our customers.
Highlight Teamwork Experience: We thrive on collaboration, so don’t forget to mention any previous experiences where you worked as part of a team. Share examples that showcase your ability to contribute positively to a supportive environment.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to receive your details and keep track of your application. We can’t wait to hear from you!
How to prepare for a job interview at Anglian Water
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the role of a Connections Support Advisor. Familiarise yourself with the key responsibilities, such as managing customer journeys and ensuring compliance. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about delivering outstanding customer service, prepare examples from your past experiences where you've gone above and beyond for customers. Think about how you can highlight your ability to create memorable and effortless experiences, as this aligns perfectly with what Anglian Water values.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess how you would handle specific situations. Practice responses that showcase your problem-solving skills and adaptability, especially in a target-driven environment. This will help you convey your ability to balance commercial focus with customer needs.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, the support provided for personal development, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.