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- Tasks: Help create unforgettable events and experiences in stunning parks.
- Company: Join AVH Parks Ltd, part of Anglian Water Group, with a passionate team.
- Benefits: Competitive salary, outdoor work, and opportunities for personal growth.
- Other info: Dynamic role perfect for creative individuals who love the outdoors.
- Why this job: Make a real impact while working in beautiful natural spaces.
- Qualifications: Excellent customer service skills and a proactive mindset required.
The predicted salary is between 28000 - 28000 £ per year.
AVH Parks Ltd - part of Anglian Water Group (AWG)
Location: Grafham Water
Hours: Includes weekends & school holidays
Salary: from £28,000 per annum
Are you creative, customer-focused, and passionate about the outdoors? Do you love bringing people together through memorable activities and events? AVH Parks Ltd manages 14 stunning parks across the region-including Rutland Water, Grafham Water, Alton Water and Pitsford Water-and we're looking for a dynamic Park Events & Visitor Services Assistant to help us create brilliant visitor experiences and spaces all year round.
About the role
As a key member of our visitor-facing team, you'll help design, deliver and promote a wide range of events, activities and visitor experiences. From family-friendly seasonal activities to supporting large park events and frontline customer service positions and welcoming customers to our campsite no two days are the same. You'll use your creativity to bring our parks to life-dressing and stocking visitor centres, generating engaging social media content, and developing fresh ideas that inspire people to visit and return. You'll also welcome, meet and greet our customers on our park and ensure their day and experience is one that they won't ever forget. You won't be afraid to get stuck in with all aspects of our visitor facing customer service roles and will quickly become an expert in everything the park has to offer. This is a hands-on, varied role perfect for someone who thrives in a busy customer-focused environment and enjoys working outdoors.
What you'll be doing
- Events & Activities
- Support the planning and delivery of an exciting calendar of park events
- Lead small-scale activities, especially weekends and school holidays
- Assist with large events
- Report on visitor participation and activity performance
- Marketing & Promotion
- Create engaging social media content and respond to customer enquiries
- Use upselling techniques to promote park activities and offers
- Dress and theme visitor centres and cafés to enhance seasonal appeal
- Visitor Services & Customer Care
- Deliver exceptional customer service across all park touchpoints
- Provide support on tills, car park systems, and general enquiries
- Upsell products, activities and catering options
- Meeting Room & Venue Support
- Coordinate meeting and conference bookings
- Provide a warm welcome to delegates and ensure smooth on-site delivery
- Liaise with catering teams to meet bespoke requirements
- General Administration
- Manage emails, bookings, systems and park technology
- Support internal processes and assist park teams where needed
What we're looking for
- Essential:
- Excellent customer service skills
- Strong organisation and communication abilities
- Proactive, solutions-focused mindset
- Confident using MS Windows and digital systems
- Full driving licence
- Desirable:
- Experience supporting events or activities
- Social media content creation experience
- First Aid certificate
- Creative flair and passion for outdoor recreation
Why join us?
Working at AVH Parks means joining a welcoming, passionate team dedicated to providing outstanding visitor experiences. You'll help bring joy to thousands of visitors each year-all while working in some of the most beautiful natural spaces in the region. We'll support your development, encourage your ideas, and give you the freedom to make a real impact.
Ready to apply?
If you're creative, energetic and excited about delivering memorable experiences in the great outdoors, we'd love to hear from you. Apply now and help us Make Today Great for our visitors-every single day.
Events & Visitors Service Assistant in Cambridge employer: Anglian Water
Contact Detail:
Anglian Water Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Events & Visitors Service Assistant in Cambridge
✨Tip Number 1
Get to know the company! Research AVH Parks Ltd and their events. This will help you tailor your conversations during interviews and show that you're genuinely interested in what they do.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even refer you, which can give you a leg up in the hiring process.
✨Tip Number 3
Show off your creativity! Prepare a mini portfolio of ideas for events or social media content that you think would work well at the parks. This will demonstrate your passion and initiative.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace Events & Visitors Service Assistant in Cambridge
Some tips for your application 🫡
Show Your Passion for the Outdoors: Make sure to highlight your love for nature and outdoor activities in your application. We want to see how your enthusiasm can help us create memorable experiences for our visitors!
Be Creative in Your Approach: Since this role is all about bringing events to life, don’t hesitate to showcase your creative flair. Share any ideas you have for events or activities that could enhance our parks!
Customer Service is Key: We’re looking for someone who excels in customer service. Use your application to demonstrate your experience in this area and how you can make every visitor's day unforgettable.
Apply Through Our Website: To make sure your application gets to us quickly, apply directly through our website. It’s the best way to ensure we see your amazing skills and passion for the role!
How to prepare for a job interview at Anglian Water
✨Know Your Parks
Before the interview, take some time to research the parks managed by AVH Parks Ltd. Familiarise yourself with their unique features and any upcoming events. This will show your genuine interest in the role and help you answer questions about how you can contribute to creating memorable visitor experiences.
✨Showcase Your Creativity
Since the role requires a creative flair, think of specific examples where you've used your creativity in past roles or projects. Whether it's designing an event, creating social media content, or coming up with engaging activities, be ready to share these experiences to demonstrate how you can bring fresh ideas to the team.
✨Customer Service is Key
Prepare to discuss your customer service experience in detail. Think of situations where you went above and beyond for a customer or resolved a challenging issue. Highlighting your proactive, solutions-focused mindset will resonate well with the interviewers, as exceptional customer service is crucial in this role.
✨Practice Upselling Techniques
Since upselling is part of the job, brush up on your sales techniques. Be ready to discuss how you would promote park activities and offers to visitors. You could even role-play a scenario with a friend to practice your pitch, ensuring you feel confident and prepared to impress during the interview.