At a Glance
- Tasks: Lead user research to shape digital products and services based on real user needs.
- Company: Anglian Water is a caring water company focused on innovation and collaboration.
- Benefits: Enjoy flexible working, private healthcare, generous leave, and a competitive pension scheme.
- Other info: Work in a supportive environment that values continuous learning and user insights.
- Why this job: Join a passionate team dedicated to user-centred design and making a positive impact.
- Qualifications: Experience in UX research, strong communication skills, and a collaborative mindset required.
The predicted salary is between 33600 - 50400 £ per year.
Circa £42,000 per annum (Dependent on Skills & Experience) Permanent Full time, 37 hours per week Enterprise House, Lincoln / Lancaster House, Huntingdon
A Cascade of Opportunities! At Anglian Water, our Digital, Data & Technology (DD&T) team is on a transformational journey. We’re moving away from being a reactive service provider to becoming a proactive, trusted partner across the business. Our mission is to co-create data-first, user-centred digital products that drive performance and productivity — built on modern, agile practices and emerging technologies. We design, deliver, and continually improve these digital products in collaboration with business subject matter experts, ensuring every solution we build is valuable, sustainable, and future-ready.
We are looking for a passionate and curious User Experience Researcher to join our growing team. You’ll be instrumental in uncovering deep user insights that will inform and shape the products and services we create. You’ll lead user research efforts across a range of digital projects, uncovering insights that directly shape user-centred solutions. Working closely with UX Designers, Product Owners, and stakeholders, you’ll help ensure every product and service we create is informed by real user needs to give our designers, developers, and stakeholders a clear understanding of what our users need and how we can help them succeed.
Key responsibilities:
- Planning, executing, and analysing user research using a mix of qualitative and quantitative methods
- Creating and using screeners, discussion guides, and usability testing protocols
- Conducting one-on-one interviews, usability sessions, and desk research
- Developing personas and embedding empathy into the product development process
- Synthesising research findings into actionable insights and delivering them through engaging playback sessions
- Presenting findings to stakeholders to influence evidence-based decision making
- Championing user-centred design across teams and promoting a culture of continuous learning
- Participating in Agile ceremonies, including daily stand-ups, sprint planning, retrospectives, and show-and-tells
- Collaborating with Product Owners to shape roadmaps based on research insights
- Helping define acceptance criteria and refine backlogs
- Researching new tools and techniques to improve team performance
- Supporting a transparent, collaborative team culture that puts users at the heart of everything we do
What does it take to be a User Experience Researcher?
- Proven experience in a UX Researcher role or similar.
- Skilled in planning and conducting qualitative and quantitative research.
- Strong communicator able to present complex insights in simple, actionable ways.
- Comfortable working in Agile delivery environments and multidisciplinary teams.
- Familiar with usability testing, user interviews, surveys, persona development, and data synthesis.
- Experience influencing product and design decisions through compelling research.
- A collaborative mindset and a genuine passion for user-centred design.
As a valued employee, you’ll be entitled to:
- Full private healthcare with no excess
- 26 days leave, rising with service + Bank Holidays, with the option to swap Christmas and Easter holidays for those celebrated by your religion
- A flexible working culture
- Competitive pension scheme – we double-match your contributions up to 6%
- Life Assurance at eight times your salary
- Personal Accident cover – up to 5x your salary
- Bonus Scheme
- Lots of great discounts
- Flexible benefits to support your wellbeing and lifestyle
- Paid time off when you’re physically and mentally unwell
- An excellent Family Leave package – to help you support your family
Why Anglian Water?
Anglian Water is a water company that cares. We care about our people, our environment and our customers. We take pride in providing a collaborative, innovative and inspiring working environment. We want businesses to grow, environments to flourish and families to get on with their day to day lives. Constantly exploring; working hard to find new and better ways to look after our customers’ individual needs.
Closing Date: 14/07/2025
User Experience Researcher (UR) in Huntingdon employer: Anglian Water Services
At Anglian Water, we pride ourselves on fostering a collaborative and innovative work culture that prioritises employee wellbeing and growth. As a User Experience Researcher, you'll be part of a dynamic team dedicated to creating user-centred digital products, with access to comprehensive benefits including private healthcare, flexible working arrangements, and a competitive pension scheme. Join us in our mission to make a positive impact on our customers and the environment while enjoying a supportive workplace that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land User Experience Researcher (UR) in Huntingdon
✨Tip Number 1
Familiarise yourself with the latest UX research methodologies and tools. Being well-versed in both qualitative and quantitative methods will not only boost your confidence but also demonstrate your expertise during interviews.
✨Tip Number 2
Prepare to discuss specific examples of how your research has influenced product design decisions in the past. This will showcase your ability to translate user insights into actionable strategies, which is crucial for the role.
✨Tip Number 3
Engage with the UX community by attending meetups or webinars. Networking with other professionals can provide you with valuable insights and may even lead to referrals for job opportunities.
✨Tip Number 4
Demonstrate your collaborative mindset by sharing experiences where you've worked effectively within multidisciplinary teams. Highlighting your teamwork skills will resonate well with Anglian Water's emphasis on collaboration.
We think you need these skills to ace User Experience Researcher (UR) in Huntingdon
Some tips for your application 🫡
Understand the Role:Before applying, make sure you fully understand the responsibilities and requirements of the User Experience Researcher position. Familiarise yourself with user research methods and how they apply to digital products.
Tailor Your CV:Customise your CV to highlight relevant experience in UX research, including specific projects where you've conducted qualitative and quantitative research. Use keywords from the job description to ensure your CV aligns with what Anglian Water is looking for.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for user-centred design and your ability to influence product decisions through research. Provide examples of how you've successfully collaborated with multidisciplinary teams in the past.
Showcase Your Communication Skills:In your application, emphasise your strong communication skills. Mention any experience you have in presenting complex insights in simple, actionable ways, as this is crucial for influencing stakeholders at Anglian Water.
How to prepare for a job interview at Anglian Water Services
✨Showcase Your Research Skills
Be prepared to discuss your experience in planning and conducting both qualitative and quantitative research. Highlight specific projects where your insights directly influenced product decisions, as this will demonstrate your ability to deliver actionable findings.
✨Communicate Clearly
As a User Experience Researcher, strong communication is key. Practice presenting complex insights in a simple and engaging manner. You might even want to prepare a mock presentation of your past research to showcase your storytelling skills.
✨Emphasise Collaboration
Since the role involves working closely with UX Designers and Product Owners, be ready to discuss how you’ve successfully collaborated in multidisciplinary teams. Share examples of how you’ve championed user-centred design and contributed to a culture of continuous learning.
✨Familiarise Yourself with Agile Practices
Understanding Agile methodologies is crucial for this position. Brush up on Agile ceremonies like daily stand-ups and sprint planning, and be prepared to discuss how you've integrated user research into Agile workflows in your previous roles.
