At a Glance
- Tasks: Drive continuous improvement and support operational performance in water services.
- Company: Join Anglian Water, a forward-thinking team dedicated to essential services.
- Benefits: Enjoy a bonus scheme, private healthcare, and up to 26 days annual leave.
- Other info: Be part of an inclusive environment where your contributions are valued.
- Why this job: Make a real impact while developing skills in data analysis and project coordination.
- Qualifications: A-Level education or equivalent; experience with Excel and Power BI is a plus.
The predicted salary is between 30000 - 40000 £ per year.
Location: Chatterton, Lincolnshire
Contract: FTC 12 months
Salary: Depending on skills and experience
At Anglian Water, our values are that together, we will: Build trust, do the right thing, and we are always exploring.
Who We Are?
Integrated Maintenance, Repair, and Development Services (IMRDS) is an integral part of our team focused on maintaining and improving water infrastructure. We ensure water is clean and hygienic and supplied to customer taps.
If you are looking for a role in a high-performing, forward-thinking team, where your analytical and improvement skills will have a real impact on operational performance and service delivery, we want to hear from you!
What Will You Be Doing as a Service Improvement Technician?
As a Service Improvement Technician within the Water Network Operations team, you will play a key supporting role in driving continuous improvement, operational reporting, and process excellence across our water network services. Working closely with Service Improvement Analysts and operational teams, you will provide administrative, analytical, and project support to help deliver improvement initiatives efficiently. You'll support the collection and analysis of operational data, maintain reporting tools and documentation, coordinate stakeholder activities, and assist with developing digital solutions that improve the way we work.
This is a fantastic opportunity for someone looking to develop skills in data analysis, business improvement, project coordination, and digital technologies while contributing to the delivery of essential services for over six million customers.
Key Responsibilities:
- Support the production of operational reports, dashboards, and KPI performance summaries using Excel and Power BI
- Collect, validate, and maintain data from multiple operational systems, ensuring accuracy and consistency
- Assist with quality checking data and preparing information for senior leadership and operational review meetings
- Support Service Improvement Analysts with business improvement projects and initiatives
- Document current and future-state processes to support operational excellence and continuous improvement
- Maintain project documentation, action logs, trackers, and meeting records
- Coordinate meetings, workshops, presentations, and stakeholder communications
- Build positive relationships with operational managers, field teams, and support functions across the business
- Support the development and maintenance of Power Platform solutions, including SharePoint, Microsoft Lists, Forms, and Power Automate workflows
- Assist users with reporting tools and digital processes while identifying opportunities for automation and efficiency improvements
- Maintain accurate documentation relating to reporting systems, digital tools, and operational processes
- Support the implementation and monitoring of service improvement activities across Water Network Operations teams
What Attributes Are Required?
- Strong organisational and planning skills with the ability to manage multiple priorities
- Excellent written and verbal communication skills
- High attention to detail and commitment to producing accurate work
- Strong analytical skills with the ability to interpret and present data effectively
- Excellent stakeholder engagement and relationship-building skills
- A proactive approach to problem solving and continuous improvement
- Confidence learning and using new systems, technologies, and digital tools
- Ability to work collaboratively while taking ownership of individual tasks and responsibilities
A Little Bit About Your Skills, Experience, and Behaviours…
- Experience using Microsoft Office applications, particularly Excel
- Experience supporting reporting, administration, or operational processes
- Experience coordinating projects, actions, or improvement activities
- Experience using Power BI for reporting and data visualisation
- Knowledge of Microsoft Power Platform, including Power Apps and Power Automate, would be beneficial
- Experience working within utilities, operations, engineering, or a similarly fast-paced environment is desirable
- Educated to A-Level standard or equivalent qualification
- Strong attention to detail with the ability to maintain accurate records and documentation
- Naturally curious with a desire to improve processes and ways of working
- Enjoy working as part of a supportive team while maintaining accountability for your own work
- Adaptable and comfortable working across multiple priorities in an operational environment
Why Anglian Water?
At Anglian Water, our people are at the heart of everything we do, and we ensure their hard work is recognised and rewarded. Some of our benefits include:
- Bonus scheme
- Private healthcare
- Competitive pension scheme
- Up to 26 days annual leave, increasing with length of service
- Flexible benefits to support your wellbeing
Inclusion is for Everyone
We are an equal opportunity employer and consider all suitably qualified applicants, regardless of gender identity, ethnic origin, nationality, religion, age, sexual orientation, disability, or any other protected characteristic. We focus on merit and passion for creating better outcomes and are committed to fostering an inclusive environment where all colleagues feel they belong.
If you think this is the next step for your career, apply today!
Closing Date: 6th August 2026
Service Improvement Technician employer: Anglian Water Services
Anglian Water Services is an exceptional employer, offering a dynamic work culture that prioritises innovation and sustainability in the heart of Peterborough. Employees benefit from a hybrid working model, competitive salary, and ample opportunities for professional growth, all while contributing to impactful environmental projects that shape the future of water management. Join a team that values collaboration with international experts and fosters a supportive environment for personal and career development.
StudySmarter Expert Advice🤫
We think this is how you could land Service Improvement Technician
✨Get Hands-On with Temporary Projects
Temporary roles are all about flexibility and quick results. Look for short-term engineering projects or gigs that local companies might need help with. You can find these on job boards like Indeed or even niche platforms like PeoplePerHour. Don't be shy to reach out directly to firms—sometimes they have needs that aren't posted yet!
✨Tap into Engineering Meetups
Networking is key in engineering, especially for temporary positions. Check out local engineering meetups or hackathons relevant to your interests. Engaging with peers can lead to leads on temporary roles. Plus, it’s a sweet way to showcase your skills and passion in person—who knows who might be hiring at one of these events?
✨Leverage Your Connections
Let your friends and family know you're on the hunt for a temporary engineering role. Often, personal recommendations can get you in the door faster than any application. Share your goals and what you’re looking for through social media or casual conversations; you’d be surprised how many people might have the right connections!
✨Stay Sharp with Online Courses
While you're searching, keep those skills fresh! Take on some online courses related to your engineering field. Platforms like Coursera or edX can help you stay current and even get some certifications under your belt. This shows potential employers at Anglian Water Services that you’re committed to growth, making you a more appealing candidate for temporary roles.
We think you need these skills to ace Service Improvement Technician
Some tips for your application 🫡
Highlight Your Versatile Engineering Skills:For a temporary engineering role like this one at Anglian Water Services, make sure to showcase a broad range of your engineering skills. Talk about different projects you’ve undertaken, focusing on your problem-solving ability and adaptability—key traits for temporary positions that depend on quick integration into teams.
Be Clear About Your Availability:Since this is a temporary role, clarity is essential. In your cover letter, be upfront about your availability and how soon you can start. Employers like Anglian Water Services want to know that you can hit the ground running, so don’t shy away from mentioning your flexibility!
Tailor Your CV to Showcase Relevant Experience:Make sure your CV is tailored to reflect the specific engineering projects relevant to the job. For instance, if you’ve worked on temporary contracts before or have engaged in diverse engineering processes, highlight these experiences to show how well-rounded you are.
Include References from Past Employers:Temporary positions often require trust and reliability. Adding references from previous employers can significantly boost your application. It shows that you have a strong work ethic and can adapt quickly, which is exactly what Anglian Water Services will be looking for.
How to prepare for a job interview at Anglian Water Services
✨Get to Grips with Your Technical Skills
Engineering roles often involve assessing your technical expertise, so be prepared to delve into your core skills. Brush up on relevant software and tools you’ve used before, as well as any engineering principles that relate to the position at Anglian Water Services. We want you to showcase your hands-on experience and problem-solving capabilities – it could be the difference between you and another candidate!
✨Prepare for Problem-Solving Scenarios
Expect to tackle some practical scenarios during the interview. Whether it's a design challenge or a troubleshooting test, Anglian Water Services might want to see how you approach real-world engineering problems. Think of specific examples from your past work where you had to think on your feet and be ready to walk your interviewers through your thought process.
✨Show Your Adaptability in Temporary Roles
Since this is a temporary position, it’s key to demonstrate your flexibility and ability to hit the ground running. Make sure to convey your eagerness to learn and adapt quickly to the team and the specific projects at Anglian Water Services. We all know that temporary roles can be a bit of a whirlwind, so emphasise your quick learning skills and your approach to managing change.
✨Highlight Relevant Portfolio Projects
If you've worked on engineering projects that align with the role at Anglian Water Services, make sure to bring them up! A portfolio can be a great way to illustrate your engineering prowess. Discuss the challenges you faced, the solutions you implemented, and the results achieved – this will give the interviewers a tangible idea of what you bring to the table.
