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- Tasks: Lead a dynamic team to deliver top-notch water treatment solutions and ensure customer satisfaction.
- Company: Join Alpheus, part of Anglian Water Group, committed to sustainability and innovation.
- Benefits: Enjoy competitive salary, private healthcare, flexible working, and generous annual leave.
- Why this job: Make a real impact in environmental sustainability while developing your leadership skills.
- Qualifications: Strong operational knowledge and leadership experience; customer-focused mindset is essential.
- Other info: Exciting career growth opportunities in a supportive and collaborative environment.
The predicted salary is between 36000 - 54000 Ā£ per year.
Salary: Circa Ā£45,000 + Car Allowance
Permanent, Full time ā 37.5 hours per week
Base Location: Home-based with regular travel required and weekly visits to Osprey House, Huntingdon
At Alpheus, we deliver innovative water and wastewater treatment solutions for industrial clients. Our work is vital to environmental sustainability and operational excellence ā and we are looking for a proactive, customerāfocused Service Delivery Supervisor to lead dayātoāday operational delivery across our field and fixed sites.
In this role, you will provide handsāon leadership to our Field Engineers, driving high operational standards, compliance, and a strong customer experience. You will act as a key onāsite presence for our clients, ensuring issues are resolved quickly, performance targets are achieved, and continuous improvement is embedded across all operations. Your leadership will ensure safe, compliant, and efficient service delivery, supporting longāterm contract success and commercial performance.
Key Responsibilities
- Lead and manage the Field Team, including Engineers, Apprentice, and Contractors.
- Oversee dayātoāday delivery across field and fixed sites, ensuring contractual and KPI targets are met.
- Coordinate engineer schedules and allocate resources to maximise productivity and service quality.
- Maintain strong onāsite presence across customer locations, providing proactive issue resolution.
- Build and maintain strong customer relationships through professional, responsive communication.
- Drive operational excellence and continuous improvement across all service delivery processes.
- Optimise efficiency by reducing travel, overtime, downtime, and callouts.
- Manage the Field Team operational budget, including expenditure approval and costāperāhour optimisation.
- Oversee the Field Team training budget and support staff development.
- Support administrative tasks such as procurement, purchase orders, and invoicing; provide cover during annual leave.
- Ensure compliance with health, safety, and environmental standards, championing a zeroāaccident culture.
- Lead H&S activities, including audits, inductions, safeāworking compliance, and nearāmiss reporting.
- Collaborate with internal stakeholders (Commercial, H&S, Process, O&M, BD) to support performance and contract success.
Requirements
Essential
- Full UK driving licence.
- Strong understanding of operational and maintenance processes (mechanical and biological).
- Solid knowledge of health, safety, and environmental standards.
- Analytical mindset with strong problemāsolving ability.
- Ability to make sound decisions under pressure.
- Excellent organisational, planning, and timeāmanagement skills.
- Good IT literacy.
Desirable
- Experience in the water/wastewater industry.
- Previous experience as an operational manager or supervisor.
- Strong communication skills with a customerāservice focus.
- Proven ability to lead, motivate, and support fieldābased teams.
- Experience coordinating schedules and resources.
What's in it for you?
- Personal private health care
- 26 days annual leave, rising with service + Bank Holidays (with flexible holiday swap options for religious observance)
- Life cover at 8Ć salary
- Personal accident cover up to 5Ć salary
- Flexible working
- Competitive pension scheme ā Anglian Water doubleāmatches contributions up to 6%
- Bonus scheme
- Flexible benefits to support wellbeing and lifestyle
Why Alpheus?
We're part of the Anglian Water Group, delivering sustainable, futureāfocused water and wastewater solutions across the UK. If you're passionate about operational excellence, team leadership, and delivering exceptional service, we'd love to hear from you.
Closing Date: 03/02/202
Service Delivery Supervisor employer: Anglian Water Services
Contact Detail:
Anglian Water Services Recruiting Team
StudySmarter Expert Advice š¤«
We think this is how you could land Service Delivery Supervisor
āØTip Number 1
Network like a pro! Reach out to your connections in the water and wastewater industry. Attend events, join relevant groups, and donāt be shy about asking for introductions. You never know who might have the inside scoop on job openings!
āØTip Number 2
Prepare for interviews by researching Alpheus and their operational standards. Understand their values and how they approach customer service. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
āØTip Number 3
Showcase your leadership skills! Be ready to discuss specific examples of how you've led teams or improved processes in previous roles. Highlighting your experience in managing field teams will set you apart as a strong candidate for the Service Delivery Supervisor position.
āØTip Number 4
Donāt forget to apply through our website! Itās the best way to ensure your application gets noticed. Plus, it shows youāre serious about joining Alpheus and contributing to their mission of delivering exceptional service.
We think you need these skills to ace Service Delivery Supervisor
Some tips for your application š«”
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Service Delivery Supervisor role. Highlight your leadership experience, operational management skills, and any relevant industry knowledge to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about operational excellence and how your background makes you the perfect fit for our team. Keep it engaging and personal!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can think on their feet and come up with innovative solutions, especially in high-pressure situations.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you donāt miss out on any important updates from us!
How to prepare for a job interview at Anglian Water Services
āØKnow Your Stuff
Make sure you brush up on your knowledge of operational and maintenance processes, especially in the water and wastewater industry. Familiarise yourself with health, safety, and environmental standards, as these will be crucial in your role as a Service Delivery Supervisor.
āØShowcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you motivated your team, resolved conflicts, or improved service delivery. This will demonstrate your ability to manage the Field Team effectively.
āØBe Customer-Focused
Since this role involves maintaining strong customer relationships, be ready to discuss how you've handled customer issues in previous positions. Highlight your communication skills and how you ensure a positive customer experience.
āØPlan for Operational Excellence
Think about ways you can drive continuous improvement in service delivery. Be prepared to share ideas on optimising efficiency, reducing downtime, and managing budgets. This shows that you're proactive and ready to contribute to the company's success.
