At a Glance
- Tasks: Coordinate projects and support customers connecting to our water infrastructure.
- Company: Join Anglian Water, a leading provider in water services with a focus on quality.
- Benefits: Enjoy flexible working, private healthcare, and a competitive pension scheme.
- Other info: Be part of a diverse team committed to sustainability and excellent service.
- Why this job: Make a real impact on infrastructure delivery while developing your skills.
- Qualifications: Strong organisational skills and a customer-focused approach are essential.
The predicted salary is between 33000 - 33000 € per year.
Location: Lincoln
Contract: 1x permanent position - Full time Monday - Friday 37 hrs pw
Salary: £33,000 (dependent on experience)
At Anglian Water our values are that together, we will: build trust, do the right thing, and we are always exploring.
Who we are
The Self-Lay team support the growth of the Self-Lay and New Appointments and Variations (NAV) market within our region. We are part of Development Services, helping to deliver new infrastructure including the installation of new water mains for housing developments, water mains diversions & reinforcements, service connections and metering. We are responsible for ensuring our customers are supported and have all the correct training and knowledge. This ensures their infrastructure meets our internal standards, protecting water quality and helping us to create sustainable assets for the future.
What Will You Be Doing as a Self-Lay Project Co-Ordinator?
As a Self-Lay Project Co‑Ordinator, you will be a vital link between our Self‑Lay Providers (SLPs), NAV customers and internal teams. Working collaboratively with both internal colleagues and external partners, you’ll support and monitor a wide range of construction and administrative activities across the full project lifecycle. You’ll play a key role in the successful delivery of Self-Lay schemes, positively influencing Health & Safety, commercial sustainability, and customer satisfaction. Your focus on accuracy, communication and service will help ensure our customers receive a seamless, high-quality experience.
In this varied and fast-paced role, you will:
- Provide a comprehensive end-to-end service for customers connecting to Anglian Water’s infrastructure
- Manage and coordinate project administration in partnership with Project Liaison Managers (PLMs)
- Ensure all customer communications are professional, proactive and solution-focused
- Support efficient decision-making with a strong commercial awareness
- Monitor service levels, escalating issues where appropriate to meet internal and external levels of service
- Contribute to performance targets, including customer satisfaction and DMeX outcomes
What does it take to be a Self-Lay Coordinator?
You’ll be highly organised, resilient and comfortable managing multiple projects within tight deadlines. As a self-starter with a collaborative mindset, you’ll thrive in a busy team environment and be eager to learn new skills and systems. You’ll also bring:
- A strong commitment to Safer Every Day principles
- Proven IT skills, particularly in MS Office and SAP, with the ability to quickly learn new systems
- Excellent organisational, time management and data entry skills
- Strong problem-solving and communication abilities, with confidence managing competing priorities
- A customer-focused approach, delivering excellent service internally and externally
If you enjoy working collaboratively, take pride in delivering high-quality service, and want to play a key role in successful infrastructure delivery, this could be the perfect opportunity for you.
As a valued employee, you’ll be entitled to:
- Personal private health care
- 25 days annual leave – rising with length of service
- Flexible working
- Competitive pension scheme – Anglian Water double-matches your contributions up to 7%
- Bonus scheme
- Flexible benefits to support your wellbeing and lifestyle.
Why Anglian Water?
Here at Anglian Water we are one of the leading providers of water and water recycling services in the UK and our organisation is an industry benchmark for quality and customer service. What makes us unique is our commitment to providing the development people need to make a real difference. If you care about excellent customer service, your career and the environment, then we want to hear from you. We believe that equal opportunities mean inclusion, diversity and fair treatment for all.
Closing date: 28th May 2026
Self- Lay Project Coordinator employer: Anglian Water Services
Anglian Water is an exceptional employer that prioritises employee well-being and professional growth, offering a supportive work culture where collaboration and innovation thrive. With benefits such as personal private health care, flexible working arrangements, and a competitive pension scheme, employees are empowered to make a meaningful impact in the community while enjoying a fulfilling career in the water services industry. Located in Lincoln, this role provides a unique opportunity to contribute to sustainable infrastructure development and customer satisfaction in a company that values trust and integrity.
StudySmarter Expert Advice🤫
We think this is how you could land Self- Lay Project Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Anglian Water and understanding their values. Think about how your skills align with their mission of building trust and delivering excellent customer service. Show them you’re not just a fit for the role, but for the company culture too!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. Focus on showcasing your organisational skills and problem-solving abilities, as these are key for the Self-Lay Project Coordinator role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining Anglian Water and contributing to their mission of sustainable infrastructure.
We think you need these skills to ace Self- Lay Project Coordinator
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Self-Lay Project Coordinator role. Highlight your relevant experience and skills that align with the job description, especially your organisational and communication abilities.
Showcase Your Customer Focus:Since customer satisfaction is key in this role, share examples of how you've delivered excellent service in previous positions. We want to see your commitment to putting customers first!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon to ensure your message comes across effectively. We appreciate clarity!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Anglian Water Services
✨Know the Company Inside Out
Before your interview, take some time to research Anglian Water. Understand their values, mission, and recent projects. This will not only help you answer questions more effectively but also show your genuine interest in the role and the company.
✨Showcase Your Organisational Skills
As a Self-Lay Project Coordinator, being organised is key. Prepare examples from your past experiences where you successfully managed multiple projects or tight deadlines. Highlight your time management skills and how they contributed to successful outcomes.
✨Demonstrate Customer Focus
Since this role involves a lot of customer interaction, be ready to discuss how you've provided excellent service in previous positions. Share specific instances where you went above and beyond to ensure customer satisfaction, as this aligns with Anglian Water's commitment to quality service.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you faced challenges and how you resolved them. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
