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- Tasks: Design and deliver exciting events and activities in stunning parks.
- Company: Join AVH Parks Ltd, part of Anglian Water Group, with a passionate team.
- Benefits: Competitive salary, outdoor work, and opportunities for personal development.
- Other info: Dynamic role perfect for those who thrive in busy, outdoor environments.
- Why this job: Create unforgettable experiences for visitors while working in beautiful natural spaces.
- Qualifications: Excellent customer service skills and a proactive mindset required.
The predicted salary is between 28000 - 28000 ÂŁ per year.
AVH Parks Ltd – part of Anglian Water Group (AWG)
Location: Taverham Mill
Hours: Includes weekends & school holidays
Salary: from ÂŁ28,000 per annum
Are you creative, customer‑focused, and passionate about the outdoors? Do you love bringing people together through memorable activities and events? AVH Parks Ltd manages 14 stunning parks across the region—including Rutland Water, Grafham Water, Alton Water and Pitsford Water—and we’re looking for a dynamic Park Events & Visitor Services Assistant to help us create brilliant visitor experiences and spaces all year round.
About the role
As a key member of our visitor-facing team, you’ll help design, deliver and promote a wide range of events, activities and visitor experiences. From family-friendly seasonal activities to supporting large park events and frontline customer service positions and welcoming customers to our campsite no two days are the same.
You’ll use your creativity to bring our parks to life—dressing and stocking visitor centres, generating engaging social media content, and developing fresh ideas that inspire people to visit and return. You’ll also welcome, meet and greet our customers on our park and ensure their day and experience is one that they won’t ever forget. You won’t be afraid to get stuck in with all aspects of our visitor facing customer service roles and will quickly become an expert in everything the park has to offer. This is a hands‑on, varied role perfect for someone who thrives in a busy customer‑focused environment and enjoys working outdoors.
What you’ll be doing
- Events & Activities
- Support the planning and delivery of an exciting calendar of park events
- Lead small-scale activities, especially weekends and school holidays
- Assist with large events
- Report on visitor participation and activity performance
- Marketing & Promotion
- Create engaging social media content and respond to customer enquiries
- Use upselling techniques to promote park activities and offers
- Dress and theme visitor centres and cafés to enhance seasonal appeal
- Visitor Services & Customer Care
- Deliver exceptional customer service across all park touchpoints
- Provide support on tills, car park systems, and general enquiries
- Upsell products, activities and catering options
- Meeting Room & Venue Support
- Coordinate meeting and conference bookings
- Provide a warm welcome to delegates and ensure smooth on‑site delivery
- Liaise with catering teams to meet bespoke requirements
- General Administration
- Manage emails, bookings, systems and park technology
- Support internal processes and assist park teams where needed
What we’re looking for
- Essential:
- Excellent customer service skills
- Strong organisation and communication abilities
- Proactive, solutions‑focused mindset
- Confident using MS Windows and digital systems
- Full driving licence
- Desirable:
- Experience supporting events or activities
- Social media content creation experience
- First Aid certificate
- Creative flair and passion for outdoor recreation
Why join us?
Working at AVH Parks means joining a welcoming, passionate team dedicated to providing outstanding visitor experiences. You’ll help bring joy to thousands of visitors each year—all while working in some of the most beautiful natural spaces in the region. We’ll support your development, encourage your ideas, and give you the freedom to make a real impact.
Ready to apply? If you’re creative, energetic and excited about delivering memorable experiences in the great outdoors, we’d love to hear from you. Apply now and help us Make Today Great for our visitors—every single day.
Park Events and Visitor Services Assistant employer: Anglian Water Services
Contact Detail:
Anglian Water Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Park Events and Visitor Services Assistant
✨Tip Number 1
Get to know the parks! Before your interview, visit a few of the parks managed by AVH. Familiarise yourself with their events and activities so you can chat about them during your conversation. It shows you're genuinely interested and ready to contribute!
✨Tip Number 2
Show off your creativity! Think of some fun ideas for events or activities that could be implemented in the parks. Bring these ideas to the table during your interview to demonstrate your proactive mindset and passion for creating memorable experiences.
✨Tip Number 3
Brush up on your customer service skills! Since this role is all about engaging with visitors, practice how you would handle different customer scenarios. Being able to showcase your excellent communication abilities will definitely set you apart.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from enthusiastic candidates. Plus, it gives you a chance to highlight your unique skills and experiences that align with the Park Events & Visitor Services Assistant role.
We think you need these skills to ace Park Events and Visitor Services Assistant
Some tips for your application 🫡
Show Your Passion for the Outdoors: When writing your application, let your love for nature and outdoor activities shine through. Share any personal experiences or events you've been involved in that highlight your enthusiasm for creating memorable experiences in beautiful settings.
Highlight Your Customer Service Skills: Make sure to emphasise your customer service experience. We want to know how you've gone above and beyond to ensure customers have a fantastic time, whether it's through direct interactions or behind-the-scenes support.
Be Creative in Your Approach: Since creativity is key for this role, don’t hesitate to showcase your innovative ideas in your application. Whether it’s unique event concepts or engaging social media content, we’re keen to see how you can bring our parks to life!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity to join our team at AVH Parks!
How to prepare for a job interview at Anglian Water Services
✨Know the Parks Inside Out
Before your interview, take some time to research AVH Parks Ltd and its stunning locations. Familiarise yourself with the events they host and the activities available. This will not only show your enthusiasm but also help you answer questions about how you can contribute to creating memorable visitor experiences.
✨Show Off Your Creativity
Since the role requires a creative flair, think of some fresh ideas for events or activities that could be implemented in the parks. Be ready to share these during your interview. This demonstrates your proactive mindset and passion for outdoor recreation, which are key traits they’re looking for.
✨Highlight Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Whether it was resolving a complaint or going the extra mile for a customer, having specific stories ready will showcase your strong communication abilities and customer-focused approach.
✨Engage with Social Media
Since the job involves creating engaging social media content, brush up on your social media skills. Think about how you would promote park activities online. You might even want to bring along some examples of your previous work or ideas for future posts to impress them during the interview.