At a Glance
- Tasks: Schedule and prioritise work for field resources while ensuring exceptional customer service.
- Company: Join a dynamic team in Lincoln with great career progression opportunities.
- Benefits: Enjoy private healthcare, generous leave, and a double-matched pension scheme.
- Other info: Full training provided, with ongoing support from experienced colleagues.
- Why this job: Make a real impact by optimising operations and enhancing customer satisfaction.
- Qualifications: Strong admin skills, excellent communication, and the ability to multitask under pressure.
The predicted salary is between 26000 - 26000 € per year.
Location: Lincoln
Job Type: Full-Time, Permanent, 37 hours per week.
Salary - £26,000
Opportunity for hybrid working
Private health care
Virtual GP service for you and your household
Double-matched pension scheme
Generous annual leave
Do you have excellent customer service skills and an ability to prioritise your workload? Are you looking to join a team who can offer excellent career progression opportunities? If so, we may have the perfect role for you.
You will be responsible for effectively scheduling work to our field resources. Your role will involve taking charge of the scheduling for your assigned area, ensuring all necessary work is completed. Additionally, you will actively liaise with both internal and external stakeholders, including customers and technicians, to optimise operations and deliver exceptional customer service.
What will I be doing?
- Organise and prioritise tasks based on priority and resource availability
- Ensuring efficient allocation of resources and meeting customer expectations.
- Coordinate with internal and external stakeholders, including customers and technicians, to ensure work is carried on time
- Make informed decisions and adapt schedules in response to changing circumstances.
- Collaborate with team members to optimise resource allocation
- Maintain accurate records and documentation related to work scheduling and resource allocation.
What does it take to be a dispatcher?
- Good administration skills, with the ability to handle multiple tasks and work under pressure.
- Ability to work independently and as part of a team, demonstrating initiative and accountability.
- Excellent communication skills to effectively liaise with various stakeholders, including customers and technicians.
- Ability to prioritise tasks and manage time efficiently.
- A flexible and adaptable approach to respond to changing circumstances and meet tight deadlines.
New to planning? Don't worry, we provide a full training and mentoring package to guide you through your new career. Fully paid 1 week's classroom-based training, alongside a cohort of fellow new planners, with our dedicated training team. Followed by a full mentoring programme with experienced planners. Ongoing support from Team Leaders and colleagues.
What hours will I work?
- You will be working 37 hours per week, your shifts will vary between 7:00 am and 9:30 pm, involving various shifts.
- Weekend work will be required.
As a valued employee, you’ll be entitled to:
- Personal private healthcare
- Life cover (up to 8 x salary)
- Personal accident cover (up to 5 x salary)
- 26 days annual leave – rising with length of service and the ability to buy more
- Excellent family friendly policies, such as 26 weeks full pay for maternity/adoption leave, as well as 4 weeks paternity/partner pay. Opportunity for shared parental pay.
- Bonus scheme
- Flexible benefits to support your wellbeing and lifestyle.
Inclusion Community
Our customers come from a wide range of backgrounds, and we think our workplace should reflect that. We are committed to making sure all our colleagues feel they belong and are supported to succeed. We have an active Inclusion Community which is a place for anyone interested in diversity and inclusion to connect. We encourage all our employees to get involved in our Inclusion Community, which celebrates our different backgrounds and experiences. The more our workplace reflects our customers, the better service we can provide for them.
Start date: 27th July 2026
Closing date: 2nd June 2026
Interviews: Between 10th June and 16th June 2026
Ops Services Dispatcher employer: Anglian Water Services
Join our dynamic team in Lincoln as an Ops Services Dispatcher, where you'll enjoy a supportive work culture that prioritises employee wellbeing and career growth. With benefits like private healthcare, a generous pension scheme, and a commitment to diversity through our Inclusion Community, we ensure that every employee feels valued and empowered to succeed. Our comprehensive training and mentoring programme will equip you with the skills needed for a rewarding career in operations management.
StudySmarter Expert Advice🤫
We think this is how you could land Ops Services Dispatcher
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your conversations during interviews. This shows you're genuinely interested and helps you connect with the team.
✨Tip Number 2
Practice your communication skills! Since you'll be liaising with customers and technicians, being clear and confident in your speech is key. Try mock interviews with friends or family to get comfortable.
✨Tip Number 3
Show off your organisational skills! Be ready to discuss how you prioritise tasks and manage your time effectively. Use examples from past experiences to illustrate your ability to handle multiple responsibilities.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to explore more about the role and the team you'll be working with.
We think you need these skills to ace Ops Services Dispatcher
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Ops Services Dispatcher role. Highlight your customer service skills and any experience you have with scheduling or resource allocation. We want to see how you can fit into our team!
Show Off Your Communication Skills:Since you'll be liaising with various stakeholders, it's crucial to demonstrate your excellent communication abilities. Use clear and concise language in your application to show us you can effectively convey information.
Emphasise Your Adaptability:The job requires a flexible approach to changing circumstances. Share examples in your application where you've successfully adapted to new challenges or priorities. We love seeing candidates who can think on their feet!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Anglian Water Services
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Ops Services Dispatcher role. Familiarise yourself with the key responsibilities like scheduling work and liaising with stakeholders. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since excellent customer service is crucial for this role, prepare examples from your past experiences where you've successfully handled customer interactions. Highlight how you prioritised tasks to meet customer expectations, as this will demonstrate your ability to excel in a fast-paced environment.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage multiple tasks and prioritise effectively. You might even want to bring a simple example of a time when you had to adapt your plans due to changing circumstances. This will illustrate your flexibility and organisational prowess, which are key for a dispatcher.
✨Engage with the Interviewers
During the interview, don’t hesitate to ask questions about the team dynamics and the training programme. This shows that you’re not just interested in the job but also in how you can grow within the company. Plus, it gives you a chance to assess if the company culture aligns with your values.
