At a Glance
- Tasks: Support office operations, deliver customer service, and contribute to sales at AVH Parks.
- Company: Join AVH Parks Ltd, part of the Anglian Water Group, managing 14 parks in the East.
- Benefits: Enjoy private healthcare, generous pension contributions, and flexible working culture.
- Other info: Great career growth opportunities in a fun, customer-focused environment.
- Why this job: Be part of a dynamic team enhancing customer experiences and driving sales.
- Qualifications: Strong communication skills, IT proficiency, and a proactive attitude are essential.
The predicted salary is between 28500 - 28500 £ per year.
This role supports a 7‑day‑a‑week operation on a shift rota and will include working weekends and bank holidays.
About the Company
AVH Parks Ltd, part of the Anglian Water Group, manages 14 parks across the East of England and East Midlands, offering outdoor recreation, leisure, activities, events, and commercial services.
About the Role
The Business Support and Sales Administrator plays a key role in supporting efficient office operations, delivering exceptional customer service, and contributing to sales and revenue generation across AVH Parks’ services. The post holder provides administrative support, manages customer enquiries, supports booking and sales processes, and ensures smooth front‑end service delivery. Working as part of the Business Support & Sales team, the role contributes to a customer‑focused, commercially minded culture across AVH Parks.
Responsibilities
- Provide administrative support through tasks like data entry, document preparation, reporting, and general office duties.
- Handle financial processes such as billing and invoicing, maintain accurate records and systems, support internal communications and scheduling, and provide meeting minutes.
- Deliver outstanding customer service at all times, ensuring high levels of satisfaction.
- Support sales by handling enquiries with a solutions‑focused approach and promoting services across multiple offerings.
- Identify upselling and cross‑selling opportunities, track leads and conversions, and assist with campaigns and promotions.
- Manage the full customer journey from initial contact to post‑booking, and produce sales reports as needed.
- Provide excellent customer service by responding promptly and professionally across multiple channels (phone, email, chat, and social media).
- Offer accurate information about activities, events, and bookings, while supporting customers through the booking process, including changes and payments.
- Engage proactively on social media to promote experiences, and maintain a consistently positive and professional attitude.
Qualifications
- Excellent customer service and communication skills.
- Strong organisation and multitasking.
- Good IT proficiency (Microsoft Office, CRM, booking tools).
- Ability to work proactively and take initiative.
- Accuracy and attention to detail.
- Experience in cash handling or billing.
- Problem‑solving abilities.
- Experience in leisure, hospitality, tourism.
Benefits
- Personal private health care.
- Generous double match pension – contribute 7% and Anglian Water will contribute 14%, giving a total contribution of 21%.
- 24‑hour Virtual GP service for you and your household.
- 26 days annual leave – rising with length of service and the ability to buy more.
- Life assurance (up to 8 × salary).
- Personal accident cover (up to 5 × salary).
- Excellent family friendly policies, such as 26 weeks full pay for maternity / adoption leave, as well as 4 weeks paid paternity / partner leave.
- Opportunity for shared parental pay.
- Bonus scheme.
- Flexible benefits and working culture to support your wellbeing and lifestyle.
Business Support and Sales Administrator in Oakham employer: Anglian Water Services
AVH Parks Ltd, part of the Anglian Water Group, is an exceptional employer that prioritises employee wellbeing and growth. Located in the picturesque Rutland, the company offers a supportive work culture with generous benefits including a double match pension scheme, private healthcare, and flexible working arrangements. Employees are encouraged to thrive in their roles while contributing to a customer-focused environment that values teamwork and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Business Support and Sales Administrator in Oakham
✨Tip Number 1
Get to know the company! Research AVH Parks and their services. Understanding their culture and values will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering exceptional service, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these stories during your interview.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the company and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows that you’re proactive and serious about wanting to join the AVH Parks team.
We think you need these skills to ace Business Support and Sales Administrator in Oakham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Business Support and Sales Administrator role. Highlight your customer service skills, organisational abilities, and any relevant experience in leisure or hospitality. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with what we’re looking for. Don’t forget to mention your proactive approach and problem-solving abilities!
Show Off Your IT Skills:Since good IT proficiency is key for this role, make sure to mention your experience with Microsoft Office, CRM systems, and any booking tools you've used. We love seeing candidates who are tech-savvy and ready to hit the ground running!
Apply Through Our Website:We encourage you to apply through our website for the best chance of success. It’s super easy, and you’ll be able to showcase your application in the best light. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Anglian Water Services
✨Know the Company Inside Out
Before your interview, take some time to research AVH Parks Ltd and its services. Understand their mission, values, and the parks they manage. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since this role heavily focuses on customer service, prepare examples from your past experiences where you delivered exceptional service. Think about how you handled difficult situations or went above and beyond for a customer, as these stories will resonate well with the interviewers.
✨Demonstrate Your Organisational Skills
As a Business Support and Sales Administrator, you'll need to juggle multiple tasks. Be ready to discuss how you prioritise your workload and manage your time effectively. You could even bring a sample of your organisational tools or methods to illustrate your point.
✨Prepare for Sales-Related Questions
Since the role involves supporting sales and identifying upselling opportunities, brush up on basic sales techniques and be prepared to discuss how you would approach customer enquiries with a solutions-focused mindset. Think of ways you can contribute to revenue generation and be ready to share those ideas.
