At a Glance
- Tasks: Provide top-notch customer service and support for metering queries.
- Company: Join Anglian Water, a leader in community-focused services.
- Benefits: Enjoy private health care, flexible working, and a competitive pension scheme.
- Other info: Access to a company vehicle and tools, with great career progression opportunities.
- Why this job: Make a real difference in your community while developing your career.
- Qualifications: GCSEs or equivalent and experience in customer service preferred.
The predicted salary is between 26520 - 26520 £ per year.
Do you share our vision of exceeding customer expectations to provide a first-class service to our communities? If so, this role may allow you to test the waters of a different career path within Anglian Water!
Working within our IMDS (Integrated Metering and Developer Services) Alliance who work collaboratively with Kier and Clancy Docwra, we cover industrial and domestic metering, new housing and estate infrastructure and water efficiency audits and you’ll play a part in enhancing our excellent reputation. We base a huge emphasis on customer service and acting as the customer's champion, you’ll visit our customers in response to their metering queries, as well as carrying out surveys to provide our contractors with information that is essential for them to complete further work. You’ll also conduct water regulations inspections on newly installed underground and internally fitted pipework. Assisting with general water consumption queries, carrying out meter options surveys and ensuring you manage scheduled work in the most effective way will all play a part in your daily routine ensuring that we provide only the best experience for our customers.
What does it take to be a Customer Service Representative?
Ideally educated to GCSE standard (or equivalent), you’ll have experience of working within a customer service environment. An NVQ in Customer Services is advantageous. A confident communicator with strong influencing skills, especially when interacting with customers, you’ll also be comfortable working alone and managing your time on a weekly basis. If successful in your application, you’ll benefit from access to a company vehicle, so a full UK driving licence is essential. If you are offered the role, the status of your driving licence may be checked.
Benefits aligned to this role
- Personal private health care
- 23 days annual leave – rising with length of service
- Access to a company vehicle, tools and all uniform and PPE
- Flexible working
- Competitive pension scheme - Anglian Water double-matches your contributions up to 6%
- Bonus scheme
- Flexible benefits to support your wellbeing
Closing date: 13/10/2021
Interview dates: TBC
Customer Service Representative in Norwich employer: Anglian Water Services
At AVH Parks, we pride ourselves on being an exceptional employer that values the well-being of our team and the environment. Our inclusive work culture fosters collaboration and personal growth, offering opportunities for professional development while you enjoy the beauty of nature in Nottinghamshire. With a commitment to high standards and environmental stewardship, you'll find meaningful work that makes a real difference in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in Norwich
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Anglian Water Services. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Anglian Water Services before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Representative in Norwich
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Anglian Water Services:Your cover letter is your chance to shine! Tell us why you want to work at Anglian Water Services specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Anglian Water Services!
How to prepare for a job interview at Anglian Water Services
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
